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Virtual Call Center Trainee Jobs in Riverside, CA

loanDepot

Mortgage Loan Officer Trainee

Anaheim, CA

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Santa Ana, CA · On-site

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Santa Ana, CA

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Tustin, CA

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Orange, CA · On-site

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Tustin, CA · On-site

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Irvine, CA

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

$61.20K - $81.60K/yr

... daily call center operations and workforce planning across multiple regions and 10+ languages ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

... daily call center operations and workforce planning across multiple regions and 10+ languages ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

Groombuggy Inc.

Dog Groomer Trainee

Irvine, CA · On-site

$20 - $26/hr

As a Pet Stylist Trainee , you'll start in our training salon, refining your bathing skills and ... A brief phone call for us to get to know one another. * Deeper Dive : A 30-minute virtual meeting ...

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Virtual Call Center Trainee information

See Riverside, CA salary details

$12

$18

$24

How much do virtual call center trainee jobs pay per hour?

As of May 31, 2026, the average hourly pay for virtual call center trainee in Riverside, CA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Riverside, CA? The most popular types of Virtual Call Center jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center Trainee jobs in Riverside, CA? For Virtual Call Center Trainee jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center Trainee jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center Trainee jobs? Cities near Riverside, CA with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Mortgage Loan Officer Trainee

Mortgage Loan Officer Trainee

loanDepot

Anaheim, CA

$16.90/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
loanDepot is offering an incredible opportunity for individuals seeking a challenging yet fulfilling career in sales with a renowned industry leader. Our consumer direct sales approach boasts a team of over 350+ inside sales team members who cater to our valued customers nationwide. This is your moment to become part of something significant!
Joining us as an ACES Lending Officer means embarking on a transformative journey where you'll undergo comprehensive training to ace the SAFE and National Licensing exams. Throughout the program, you'll not only develop a deep understanding of the lending landscape, covering both mortgages and HELOCS, but also collaborate closely with our experienced training & sales leadership teams. Our aim is to equip you with the necessary expertise to excel in the ever-evolving lending industry, laying the foundation for a successful and fulfilling career as a future Licensed Lending Officer.
Who We're Looking For:
Our ideal candidate is someone who prioritizes customer satisfaction, is comfortable with technology, is proactive, and excels at building strong sales relationships. While previous lending experience isn't necessary, we do require a proven sales record demonstrating the ability to meet and surpass sales targets.
Responsibilities:
  • Dedication to Learning: Embrace wholeheartedly a comprehensive training program tailored to cultivate expertise across the entire loan life cycle.
  • Sales Aptitude: Ability to identify and pursue sales opportunities effectively.
  • Financial Acumen: Understanding of basic financial concepts and mortgage products.
  • Adaptability: Willingness to learn and adapt to industry changes and company policies.
  • Time Management: Capacity to prioritize tasks and meet deadlines in a fast-paced environment.
  • Ethical Standards: Commitment to maintaining high ethical standards in all interactions.
  • Technology Proficiency: Comfort with using software for loan processing and customer management.
  • Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.
Requirements:
  • Sales Experience: Minimum of 2 years of sales experience with a proven history of meeting and exceeding goals is REQUIRED. Call center sales experience is highly preferred.
  • Location: Must be able to commute to Irvine, CA full-time.
  • Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage requirements for obtaining state and national licenses.
  • Customer Focus: Demonstrated ability to effectively connect with clients through phone presentations and cultivate strong client relationships.
  • Reliability: Consistent attendance and punctuality are essential, with a collaborator attitude and a willingness to embrace coaching for continuous improvement.
  • Education: A bachelor’s degree is highly preferred.
Why work for #teamloanDepot:
  • Industry leader when it comes to training individuals effectively to join the mortgage industry.
  • Company provided leads, so you don’t have to source your own referrals or purchase leads with your own wallet.
  • Competitive compensation plan including hourly paid training.
  • Comprehensive benefits package including medical/dental/vision options, 401K matching, tuition reimbursement, parental leave, and much more. (loanDepotlivewell.com).
  • Best in class leadership team to support you during the transition.
Base pay is one part of our total compensation package for an ACES Lending Officers. The base hourly rate for this role is $16.90/hour during training; in addition to a monthly per origination bonus incentive once you are licensed and talking to customers.
Post ACES Training, you will move to our Licensed Lending Officer position which is comprised of an hourly minimum wage plus lucrative bonus structure based on fundings. If you were to transition to a Licensed Lending Officer—there would be a new compensation structure shared at that time.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.
The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.
Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457

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