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Virtual Call Center Trainee Jobs in Riverside, CA

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Glidewell Dental

Customer Service Rep Trainee

Irvine, CA · On-site

$21/hr

Participates in call center and production tours. * Performs other related duties and projects as business needs require at direction of management. Education and Experience: * High school diploma or ...

theLender

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Inside Sales Representative

Lake Forest, CA · On-site

$4.0K - $8.0K/mo

We're hiring motivated, coachable individuals to join our Mortgage Sales Trainee program. This is ... Sales, customer service, or call-center experience is a plus -- but not required * Desire to grow ...

theLender

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Inside Sales Representative

Lake Forest, CA · On-site

$4.0K - $8.0K/mo

We're hiring motivated, coachable individuals to join our Mortgage Sales Trainee program. This is ... Sales, customer service, or call-center experience is a plus -- but not required * Desire to grow ...

theLender

Be Seen First

Inside Account Executive

Lake Forest, CA · On-site

$3.9K - $10K/mo

We're hiring motivated, coachable individuals to join our Mortgage Sales Trainee program. This is ... Sales, customer service, or call-center experience is a plus -- but not required * Desire to grow ...

Barkbus

Pet Bather/Pet Groomer Trainee

Irvine, CA · On-site

$20 - $26/hr

As a Pet Stylist Trainee , you'll start in our training salon, refining your bathing skills and ... A brief phone call for us to get to know one another. * Deeper Dive : A 30-minute virtual meeting ...

loanDepot

Mortgage Loan Officer Trainee

Tustin, CA · On-site

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

Groombuggy Inc.

Pet Bather/Pet Groomer Trainee

Irvine, CA · On-site

$20 - $26/hr

As a Pet Stylist Trainee , you'll start in our training salon, refining your bathing skills and ... A brief phone call for us to get to know one another. * Deeper Dive : A 30-minute virtual meeting ...

loanDepot

Mortgage Loan Officer Trainee

Santa Ana, CA

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

loanDepot

Mortgage Loan Officer Trainee

Mission Viejo, CA · On-site

$16.90/hr

Call center sales experience is highly preferred. * Location: Must be able to commute to Irvine, CA full-time. * Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Riverside, CA

Virtual Call Center Trainee information

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How much do virtual call center trainee jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for virtual call center trainee in Riverside, CA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Riverside, CA? The most popular types of Virtual Call Center jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center Trainee jobs in Riverside, CA? For Virtual Call Center Trainee jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center Trainee jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center Trainee jobs? Cities near Riverside, CA with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Workforce Inclusion Trainer

Workforce Inclusion Trainer

Exceed

Riverside, CA • On-site

Full-time

Posted yesterday

Job description

Job Type
Full-time
Description
The Workforce Inclusion Trainer delivers engaging, accessible, and outcome-driven training to individuals with disabilities. This role focuses on preparing participants for competitive, integrated employment by developing workplace skills, confidence, and independence.
This position plays a key role in ensuring individuals are not only job-ready but are also matched with appropriate employment opportunities that support long-term success and retention. The Trainer works closely with internal teams and external partners, including Regional Centers and the Department of Rehabilitation (DOR), to ensure alignment, compliance, and measurable outcomes.
Requirements
Training Delivery
  • Facilitate interactive, skills-based training on employment readiness, workplace expectations, communication, and soft skills
  • Adapt instruction to meet diverse learning styles and support needs
  • Deliver group and one-on-one training in classroom, community, and/or virtual environments
Curriculum Development
  • Develop and modify training materials to ensure accessibility and engagement
  • Apply Universal Design for Learning (UDL) principles
  • Incorporate real-world scenarios, role-playing, and hands-on learning
Participant Support
  • Create a structured, inclusive, and psychologically safe learning environment
  • Support individuals in building self-advocacy, problem-solving, and workplace readiness skills
  • Assist participants in identifying strengths, preferences, and support needs for job matching
  • Provide coaching, feedback, and reinforcement to support long-term success
Collaboration & Communication
  • Maintain professional communication with Regional Center staff and DOR counselors
  • Provide timely updates on participant progress, barriers, and employment readiness
  • Collaborate with internal teams to align training outcomes with job placement efforts
  • Participate in team meetings, planning sessions, and IPP/IEP discussions as needed
Documentation & Compliance
  • Maintain accurate and timely documentation in accordance with program requirements
  • Track attendance, participation, and skill progression
  • Ensure compliance with contractual, regulatory, and audit standards
Performance Expectations
  • Achieve high participant engagement and program completion rates
  • Demonstrate measurable skill development in communication, behavior, and job readiness
  • Support successful job placements aligned with participant strengths
  • Contribute to long-term employment retention outcomes
  • Maintain accurate and timely reporting and documentation

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