ZipRecruiter

Log In

1

Virtual Call Center Trainee Jobs in Boca Raton, FL

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

Manages call center workload/execution * Sets the SOP for the workflow process for the Medication ... Trains new team members using job aides and virtual training sessions. * Monitors calls for quality ...

VITAS Healthcare

CCC Clinical Quality Assurance

Miramar, FL

$33.25 - $44.50/hr

Monitor inbound/outbound phone calls, focused virtual visits, and agent documentation to record ... Two or more years' experience in a call center or customer service environment with emphasis on ...

VITAS Healthcare

CCC Clinical Quality Assurance

Miramar, FL · On-site

$33.25 - $44.50/hr

... calls, focused virtual visits, and agent documentation to record observations, using quality ... Experience: • Two or more years' experience in a call center or customer service environment with ...

Fiserv, Inc.

Training Specialist

Coral Springs, FL · On-site

... call center or collections environment. * 2+ years of direct collections experience (1st or 3rd ... Experience facilitating training across multiple formats (classroom, virtual, and on-the-job ...

Monitise

Training Specialist

Coral Springs, FL

... call center or collections environment. * 2+ years of direct collections experience (1st or 3rd ... Experience facilitating training across multiple formats (classroom, virtual, and on-the-job ...

Waste Management

Senior Router

Deerfield Beach, FL · On-site

$22.50 - $26/hr

Remote Position with virtual and onsite training Applicants must reside within the Florida Market ... a call-center environment preferred. IV. Physical Requirements Listed below are key points ...

Daher

Aircraft Maintenance Trainer

Pompano Beach, FL

$80K - $90K/yr

Part 145aircraftmaintenance and service center , providing comprehensive maintenance, repair ... Track trainee progress, certifications, and performance; provide feedback and support continuous ...

Daher

Aircraft Maintenance Trainer

Pompano Beach, FL · On-site

$80K - $90K/yr

Part 145aircraftmaintenance and service center , providing comprehensive maintenance, repair ... Track trainee progress, certifications, and performance; provide feedback and support continuous ...

next page

Showing results 1-20

All JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Boca Raton, FL

Virtual Call Center Trainee information

See Boca Raton, FL salary details

$11

$16

$22

How much do virtual call center trainee jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for virtual call center trainee in Boca Raton, FL is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL? The most popular types of Virtual Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Virtual Call Center Trainee jobs in Boca Raton, FL? For Virtual Call Center Trainee jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Boca Raton, FL look for? The top searched job categories for Virtual Call Center Trainee jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Call Center Trainee jobs? Cities near Boca Raton, FL with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Supervisor, Medication Adherence

Supervisor, Medication Adherence

ChenMed, LLC

Miami, FL • On-site, Remote

$15.25 - $18.75/hr

Full-time

Posted 5 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 232 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Supervisor is accountable for onboarding and training the Medication Adherence Technicians, setting standards of excellence for the team, and supervising their performance; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. In addition, the Supervisor will be also responsible for acting as an Medication Adherence Technician him/herself. In that regard, he/she is also responsible for investigating why patients are late to pickup their refills, calling patients who do not have auto-refill to encourage them to enroll, close the loop for patients who have not picked up their medications on time by either routing to the care team to refill, determining if the patient has moved to an external pharmacy, or is no longer prescribed the medication.
The Supervisor, Medication Adherence must always provide excellent customer service and will approach every interaction with patients as an opportunity to support better health by ensuring they have addressed and are prepared to solve for barriers to patient medication adherence.
A successful Supervisor possesses a passion for working with seniors and embodies our patient promise. The Supervisor will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
This is a fully remote position with benefits and bonus package included.
ESSENTIAL JOB DUTIES/RESPONISBILITIES:
Works in a fast-paced, structured call center environment
  • Understands and follows policies and procedures.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.

Manages call center workload/execution
  • Sets the SOP for the workflow process for the Medication Adherence Call Center (MACC).
  • Determines the KPIs for the MACC.
  • Closes the loop completely for patient/care team issues related to medication refills.
  • Handles numerous phone contacts per day.

Manages tools and resources required to perform the duties for the MACC
  • Create a system that allows for monitoring the MACC's progress which will include the current Work In Progress (WIP) report.
  • Inform the developers if the Medication Adherence Tracking tool is not working properly.
  • Connect with the Part D payer connection, for external payer data that is not in the Medication Adherence Tracking tool.

Delegates work
  • Follows-up/assigns all messages left from the previous day.
  • Monitors Technician queues to maximize efficiencies.

Troubleshooting
  • Solves escalated pharmacy technician issues from the MACC team.

Administrative tasks
  • Assists in Coordinator schedule creation and schedule management.

Communication
  • Leads daily team meetings.
  • Communicates in an effective manner (oral and written).
  • Delivers an extraordinary customer experience by responding to inquiries and concerns.
  • Interacts with employees across various levels and departments.

Training
  • Assists in training preparation, set-up and delivery.
  • Trains new team members using job aides and virtual training sessions.
  • Monitors calls for quality assurance.
  • Maintains acceptable performance standards, including effectiveness, efficiency, and quality.
  • Other duties as assigned and modified at manager's or Director's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Detailed knowledge and understanding of medication adherence practices, protocols, techniques, functions and processes.
  • Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
  • Excellent written, verbal, listening and interpersonal communication skills.
  • Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations.
  • Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
  • Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company
  • Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
  • Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.
  • Ability to prioritize, organize, and multi-task.
  • Able to train personnel.
  • Scheduling experience.
  • Able to deal with a fast-paced environment.
  • Positive, cooperative, and collaborative attitude.
  • Spoken and written fluency in English.

EDUCATION AND EXPERIENCE CRITERIA:
  • GED or High School Diploma.
  • Must meet the following requirements:
    • Certification as a Pharmacy Technician or Medication Assistant AND
    • A minimum of 2 years of work experience in a medication dispensing/pharmacy setting AND
    • A minimum of 2 years of leadership/supervisory experience strongly preferred
  • Experience with Microsoft Office.
  • Experience with web-based customer relationship management systems.
  • Proficiency in keyboarding and navigating a windows environment.

PAY RANGE:
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Remote

What ChenMed employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ChenMed logo

About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

FacebookTwitter

View All ChenMed Jobs

Apply