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Work From Home Fraud Call Center Jobs in Boca Raton, FL

HMG Careers

Work From Home Sales Specialist

Lantana, FL · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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All JobsFraud Call Center JobsWork From Home Fraud Call Center JobsWork From Home Fraud Call Center Jobs in Boca Raton, FL

Work From Home Fraud Call Center information

See Boca Raton, FL salary details

$10

$17

$25

How much do work from home fraud call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for work from home fraud call center in Boca Raton, FL is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.27 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a work from home fraud call center agent?

As a Work From Home Fraud Call Center agent, your daily responsibilities typically include monitoring account activity, responding to inbound and outbound calls related to potential fraud, verifying customer identities, and investigating suspicious transactions. You’ll work closely with team members and supervisors using secure digital channels to escalate cases when needed. Additionally, you may document findings and provide clear instructions to customers on next steps. This role often requires multitasking and quick decision-making to prevent financial losses and ensure customer satisfaction.

What is a work from home fraud call center agent?

A Work From Home Fraud Call Center job involves handling inbound and outbound calls related to potential fraud cases. Employees typically work remotely to investigate suspicious transactions, verify customer identities, and prevent fraudulent activities. This role requires strong communication skills, attention to detail, and the ability to follow company protocols for fraud detection and prevention. Training is usually provided to help employees understand fraud patterns and respond appropriately to customer concerns.

What are the key skills and qualifications needed to thrive in the work from home fraud call center position, and why are they important?

To excel as a Work From Home Fraud Call Center agent, you need strong analytical skills, attention to detail, and experience with call center operations, often supported by a high school diploma or relevant work experience. Familiarity with fraud detection software, CRM systems, and secure communication platforms is highly beneficial. Excellent communication, problem-solving abilities, and resilience under pressure are valuable soft skills in this field. These competencies are crucial for identifying suspicious activity, maintaining customer trust, and protecting organizations against financial loss.

What are popular job titles related to Work From Home Fraud Call Center jobs in Boca Raton, FL?

For Work From Home Fraud Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Work From Home Fraud Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Work From Home Fraud Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Work From Home Fraud Call Center jobs?

Cities near Boca Raton, FL with the most Work From Home Fraud Call Center job openings:

Work From Home Fraud Call Center jobs near you
Infographic showing various Work From Home Fraud Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,525 per year, or $17.1 per hour.

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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