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Virtual Call Center Manager Jobs in California (NOW HIRING)

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you'll hear us say "because of Goodwill" a lot. Often it means, "because of Goodwill I got a hand up ...

Conejo Services

Call Center Manager

Thousand Oaks, CA · On-site

We are looking for a skilled Call Center Manager with a great attitude and strong work ethic that will lead the call center department. DUTIES AND RESPONSIBILITIES * Develop and lead the execution of ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in California

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$108.1K

How much do virtual call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for virtual call center manager in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in California? The most popular types of Virtual Call Center jobs in California are:
What are popular job titles related to Virtual Call Center Manager jobs in California? For Virtual Call Center Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in California look for? The top searched job categories for Virtual Call Center Manager jobs in California are:
What cities in California are hiring for Virtual Call Center Manager jobs? Cities in California with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.

Call Center Manager

BCI Acrylic Independent Dealers

Garden Grove, CA • On-site

$50K - $150K/yr

Full-time

Posted 2 days ago

New

Job description

Call Center Manager
Luxury Bath Designs of Orange County
Location: Anaheim, CA
Compensation: $50,000-$150,000+ Annual Earning Potential, Plus Commission
Lead the Customer Experience. Drive Growth. Build the Team.
We are looking for an experienced Call Center Manager to oversee customer communication, appointment setting, CRM management, follow-up, and the overall customer experience.
The ideal candidate has a proven track record in customer development, call center management, CRM systems, appointment setting, and customer service and knows how to turn leads into appointments while ensuring customers remain satisfied throughout the process.About the Role
As a Call Center Manager, you will be responsible for managing the customer communication process from the initial lead through the appointment and follow-up stages.
You'll oversee a team responsible for contacting homeowners, setting and confirming appointments, following up with customers, managing sales representatives' schedules, and ensuring customers receive an exceptional experience.
You will also use our CRM software to track customer activity, monitor performance, identify opportunities, and improve conversion and retention.Your Responsibilities
  • Manage and utilize the company CRM to track leads, appointments, follow-ups, and customer activity
  • Develop and implement effective customer follow-up strategies
  • Make outbound calls to new and existing customers
  • Answer inbound customer calls and inquiries
  • Schedule and confirm homeowner appointments
  • Follow up with customers to ensure they are satisfied and receiving proper service
  • Identify opportunities to improve customer retention and satisfaction
  • Monitor customer feedback, reviews, and overall experience
  • Help resolve customer concerns and escalate issues when necessary
  • Maintain accurate and up-to-date customer information in the CRM
Call Center Management
  • Hire, train, coach, and manage Call Center / Customer Development Representatives
  • Set clear performance expectations and sales activity goals
  • Monitor call volume, appointment-setting performance, show rates, and conversion metrics
  • Achieve weekly and monthly performance goals
  • Develop scripts, processes, and best practices to improve appointment quality
  • Coach team members on communication, objection handling, and customer service
  • Hold regular team meetings and performance reviews
Sales Team Support
  • Manage and coordinate sales representatives' schedules
  • Confirm appointments and communicate schedule changes
  • Help maximize the sales team's appointment opportunities
  • Communicate important customer information to sales representatives before appointments
  • Work closely with management and sales leadership to improve lead-to-sale performance
What We're Looking For
The ideal candidate is an organized, energetic leader who understands both customer service and sales development.
Qualifications
  • Previous experience in call center, customer development, inside sales, appointment setting, or customer service management
  • Proven experience managing and developing a team
  • Experience using CRM software
  • Strong computer and technology skills
  • Excellent verbal and written communication skills
  • Strong organizational and time-management abilities
  • Comfortable making and managing a high volume of calls
  • Strong problem-solving and conflict-resolution skills
  • Ability to coach, motivate, and hold team members accountable
  • Customer-focused mindset with strong attention to detail
  • Proven ability to meet and exceed performance goals
  • Ability to work in a fast-paced, results-driven environment
  • Availability to work some evenings and weekends as needed
What Success Looks Like
In this role, success means:
  • More qualified appointments being scheduled
  • Higher appointment confirmation and show rates
  • Faster and more consistent customer follow-up
  • Improved customer satisfaction and reviews
  • Better communication between customers and sales representatives
  • Stronger CRM accountability and data accuracy
  • A motivated, high-performing customer development team
  • Consistent achievement of weekly and monthly goals
Why Join Luxury Bath Designs of Orange County?
We are building a company focused on quality products, exceptional customer service, and a better customer experience from the first phone call through project completion.
You'll have the opportunity to make a direct impact on company growth while building and leading a customer development team.
$50,000-$150,000+ annual earning potential, plus commission based on experience, performance, and results.
If you are an experienced customer development or call center leader who knows how to build teams, improve appointment performance, leverage CRM technology, and create happy customers, we want to hear from you.Apply Today
Join Luxury Bath Designs of Orange County and help us build a customer experience that keeps homeowners coming back and referring others.

Apply