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Overnight Virtual Call Center Jobs in California

mpi

Call Center Representative

Los Angeles, CA · On-site

$26/hr

Ability to complete all required training in classroom or in a virtual environment inclusive of ... Meet established call center performance metrics as an individual to assist the department in ...

CommonSpirit Health

Call Center Rep

Santa Maria, CA · On-site

$16.50 - $20.50/hr

Call Center Rep Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit ... virtual care offerings. As CommonSpirit Health, we make the healing presence of God known in our ...

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Overnight Virtual Call Center information

What is the difference between Overnight Virtual Call Center vs Customer Service Representative?

AspectOvernight Virtual Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentRemote, home-based setup with virtual communication toolsIn-office or remote, depending on company policy
Required SkillsCommunication, problem-solving, tech proficiency, night shift staminaCommunication, patience, product knowledge, customer interaction skills
CertificationsOften not required; some roles may prefer customer service or tech certificationsTypically no formal certifications needed; experience valued

The Overnight Virtual Call Center and Customer Service Representative roles share skills like communication and problem-solving. However, the overnight virtual role focuses on night shifts and remote work, while customer service reps may work during regular hours and in various environments. Both roles serve customer needs but differ mainly in schedule and work setting.

What are the most commonly searched types of Virtual Call Center jobs in California?

The most popular types of Virtual Call Center jobs in California are:

What cities in California are hiring for Overnight Virtual Call Center jobs?

Cities in California with the most Overnight Virtual Call Center job openings:

Overnight Virtual Call Center jobs near you

Manager, Call Center (Los Angeles, CA)

Firefighters First Credit Union

Los Angeles, CA • Remote

Full-time

Re-posted 4 days ago

Job description

Virtual branch managers at Firefighters First Credit Union (FFCU)are responsible for leading the call center to ensure members consistentlyreceive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, deliversservices, and manages for results. Virtual branch managers are responsible for ensuring call center teams arestaffed to provide members with adequate coverage, have the necessary trainingand resources to successfully perform their work, ensure member identificationis correct to prevent fraud, and that they provide exceptional service tomembers. Further, managers utilize call center data to continually improveoperations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist withresolving issues.
Typical responsibilities:

  • Manage call center operations.
  • Train, coach, supervise, and performance manage call center employees.
  • Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
  • Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
  • Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts.
  • Participate in special projects and perform other assignments as needed.
  • Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
  • As needed, work remotely, be on-call, and work weekends and evenings.

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