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Virtual Banking Jobs in Springfield, MA (NOW HIRING)

Advancing CT Together

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Accounting Specialist

Hartford, CT · On-site

$45K - $52K/yr

Accounts Receivable: o Record weekly receipts; o Make bank deposits and intra-bank transfers; o ... virtual) is expected Comfortable working in a sex positive environment where HIV/STIs, sexual ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

Aston Carter

Customer Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

Dorr Agency

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Life Insurance Agent

Hartford, CT · Remote

$60K - $110K/yr (+ commission)

Debt-Free Life / Infinite Banking concepts * Legacy, estate & wealth-transfer planning * Business ... Comfortable with CRM and virtual meeting platforms What We Offer * Forbes Ranked -- #9 in the U.S ...

Dialysis Clinic

Dialysis Nurse Educator

Manchester, CT · On-site

$39 - $57/hr

Benefits:** + New Educator Training Class (four days of professional education, virtual or in ... Bank (ESB) in addition to PTO - paid time for doctor appointments, sickness or medical leave ...

Eliassen Group

Designer/Drafter

Bloomfield, CT · On-site

$37 - $42/hr

You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply ... address, bank account, or check routing number) until you have worked with someone clearly ...

Eliassen Group

Designer/Drafter

Bloomfield, CT · On-site

$37 - $42/hr

You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ... Eliassen Group will never ask you for personal information (home address, bank account, or check ...

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All JobsBanking JobsVirtual Banking JobsVirtual Banking Jobs in Springfield, MA

Virtual Banking information

See Springfield, MA salary details

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$33

How much do virtual banking jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for virtual banking in Springfield, MA is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.31 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Springfield, MA?

The most popular types of Banking jobs in Springfield, MA are:

What are popular job titles related to Virtual Banking jobs in Springfield, MA?

For Virtual Banking jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Springfield, MA look for?

The top searched job categories for Virtual Banking jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Virtual Banking jobs?

Cities near Springfield, MA with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $50,571 per year, or $24.3 per hour.

Bilingual Video Banker Solution Specialist

Holyoke, MA • On-site

PeoplesBank
Commercial Banking • 201 - 500 employees
Learn more about PeoplesBankexternal

$22 - $23/hr

Full-time

Re-posted 29 days ago

Job description

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! 

Summary: 

Join our team as a Video Banker Solution Specialist! In this role you will assist customers and process transactions via video, through our call center and Interactive Teller Machines. Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally. Flexibility to work weekends and evenings is required. This role is onsite at our corporate headquarters in Holyoke, MA. 

Essential Duties and Responsibilities: 

  • Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology.
  • Accept video transaction sessions and respond to customer requests.
  • Manage incoming calls and online banking requests, resolving queries as needed.
  • Maintain strong knowledge of bank products, services, procedures, and fees.
  • Assist customers with inquiries and escalate issues when necessary.
  • Complete required forms and perform account maintenance procedures.
  • Handle written correspondence with customers accurately and timely.
  • Protect privacy and customer confidentiality.
  • Perform transactions using Video Banking technology within established limits.
  • Complete yearly compliance training and adhere to regulations.
  • Act as an intermediary for departments without customer contact.
  • Follow up with customer inquiries via letters, brochures, and emails.
  • Direct calls to appropriate bank departments and associates.
  • Other duties as required. 

Education and Experience Required:  

  • High School diploma 
  • Minimum 1 year of experience with customer service and handling difficult situations
  • Experience in a call center and/or banking is highly desired.

Skills Required: 

  • Excellent communication skills, including active listening
  • Detail-oriented and able to assist customers through the ITM process
  • Ability to analyze and resolve customer inquiries
  • Professional appearance and behavior, comfortable on camera
  • Flexibility to work weekends and evenings
  • Strong time management skills and ability to work independently and as a team
  • Quick learner of evolving technologies to service customers
  • Ability to communicate effectively in Spanish 

Computer / Technical Skills:  

  • Proficient with MS 365 and various electronic delivery channels
  • Knowledge of internet, mobile banking, and other technologies

Work Environment and Physical Demands:  

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. 

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