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Banking Assistant Jobs in Springfield, MA (NOW HIRING)

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Banking Assistant information

See Springfield, MA salary details

$13

$19

$23

How much do banking assistant jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for banking assistant in Springfield, MA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.30 per hour, depending on experience, location, and employer.

What are Banking Assistants?

Banking Assistants are entry-level professionals who support the daily operations of banks and financial institutions. Their responsibilities typically include assisting customers with account inquiries, processing transactions, and handling administrative tasks such as data entry and filing documents. They play a key role in maintaining efficient branch operations and providing excellent customer service. Banking Assistants may also help with opening new accounts, updating customer information, and guiding clients to appropriate banking services.

What are the key skills and qualifications needed to thrive as a Banking Assistant, and why are they important?

To thrive as a Banking Assistant, you need strong numerical ability, attention to detail, and a foundational understanding of banking procedures, often supported by a high school diploma or equivalent. Familiarity with banking software, spreadsheets, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient transaction processing, regulatory compliance, and a positive customer experience, which are critical in the banking sector.

What are some common challenges Banking Assistants face when managing high customer volumes, and how can they effectively handle them?

Banking Assistants often encounter periods of high customer traffic, which can be challenging when trying to maintain accuracy and provide excellent service. Effective time management, familiarity with banking systems, and clear communication are essential to handle these situations smoothly. Many successful Banking Assistants prioritize tasks, utilize digital tools to streamline routine processes, and remain calm under pressure. Seeking support from colleagues and staying updated on bank policies can also help manage demanding workloads while ensuring customers receive prompt assistance.

What is the difference between Banking Assistant vs Bank Teller?

AspectBanking AssistantBank Teller
CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; often no formal certifications needed
Work EnvironmentOffice setting, assisting with administrative tasks, customer support, and account managementBranch environment, handling cash transactions and customer inquiries
Employer & Industry UsageBanking institutions, financial servicesRetail banking branches, financial institutions
Common Search & ComparisonOften compared for administrative and customer service roles in bankingFrequently compared as front-line customer service role in banks

The main difference between a Banking Assistant and a Bank Teller lies in their responsibilities and work environment. Banking Assistants typically handle administrative tasks and customer support in an office setting, while Bank Tellers work directly with customers at branch counters, focusing on cash transactions. Both roles are essential in banking, but they serve different functions within the financial industry.

What are the most commonly searched types of Banking jobs in Springfield, MA? The most popular types of Banking jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Banking Assistant jobs? Cities near Springfield, MA with the most Banking Assistant job openings:
Banking Assistant jobs near you
Infographic showing various Banking Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,992 per year, or $19.2 per hour.
Banking Specialist I - Float

Banking Specialist I - Float

New Valley Bank & Trust

Springfield, MA • On-site

$18 - $21/hr

Full-time

Posted 4 days ago

Job description

JOB SUMMARY
The Banking Specialist I position is an entry level position. Position assists in the daily operations of the branch offices including deposits, withdrawals and other financial interactions. While providing exceptional customer service to all customers. Full-time position with an average of 37.50 - 40 hours per week. Monday through Friday and rotating Saturdays.
This is a float position, going between the NVBT locations in 16 Acres, Monarch Place and West Springfield as needed with West Springfield being the home branch.
ESSENTIAL FUNCTIONS
  • Accurately processes teller transactions, related services and procedures.
  • Sell and cross sell bank products.
  • Assist balancing and auditing responsibilities of vaults and ATMs
  • Assist in daily branch operation within scope of duties.
  • Handle currency, transactions, and confidential information in a responsible manner.
  • Maintains security of cash drawer.
  • Oversite of cash drawer between vault and teller line.
  • Assist with the organization and facilitation of branch and security meetings.
  • Collaborate with other departments to ensure quality and efficiency of service.
  • May assist in the training of new branch staff.
  • Adheres to established New Valley Bank and Trust customer service standards.
  • Performs other related duties as assigned.

New Valley Bank and Trust employees must follow all policies and procedures related to their position and any laws, rules or compliance regulations that apply in the accomplishment of their assigned duties, while also using good judgment and ethical standards.
QUALIFICATIONS
Education
  • High school diploma or equivalent required.

Skills and Experience
  • Experience in banking or cash handling experience preferred.
  • Excellent verbal communication skills.
  • Thorough understanding of customer service.

Physical Requirements
  • Ability to stand or sit for long periods of time, lift up to 20lbs
  • Bending, reaching periodically
  • Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities, and activities may change at any time without notice.

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