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Virtual Agent Jobs in Chicago, IL (NOW HIRING)

... BIM), Virtual Design and Construction (VDC), and prefabrication services to deliver complex ... The Commissioning Agent Position The Commissioning Agent supports quality assurance and ...

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

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Virtual Agent information

See Chicago, IL salary details

$614

$1.4K

$2.6K

How much do virtual agent jobs pay per week?

As of Sep 6, 2026, the average weekly pay for virtual agent in Chicago, IL is $1,431.15, according to ZipRecruiter salary data. Most workers in this role earn between $1,198.08 and $1,515.38 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Chicago, IL?

The most popular types of Agent jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Agent jobs?

Cities near Chicago, IL with the most Virtual Agent job openings:

Infographic showing various Virtual Agent job openings in Chicago, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $74,420 per year, or $35.8 per hour.

Inside Territory Sales Consultant (Remote) - National General

Allstate Insurance

Chicago, IL • On-site

$62K - $70K/yr

Other

Posted 4 days ago


Allstate Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 570 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance


Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Inside Territory Sales Consultant is responsible for prospecting, qualifying, appointing, building relationships and managing agencies in a virtual market to produce profitable sales and growth. This role is also responsible for meeting and exceeding volume and profit objectives, while maintaining and growing a relationship between the company and appointed agents. Also serves as a subject matter expert and provides additional division support through mentoring others and assisting with special projects. Key Responsibilities

* Serves as an advisor to leadership, providing insights, competitive intelligence and recommendations on agency performance, market dynamics, and strategic opportunities

* Analyzes sales performance data and market trends to identify opportunities for growth, optimize territory performance, and inform decision-making

* Consistently exceeds agreed upon new business production, direct written premium, loss ratio goals, and other KPIs on an annual basis by effectively managing the agents of assigned agencies within the virtual market

* Terminates agents for lack of production, unprofitable results, or other cause

* Onboarding new hires and providing ongoing mentoring /coaching to support their development and performance

* Consistently exceeds expectations and serves as a role model for the members of the team, while embracing company initiatives

* Solicits new agencies as appropriate & manages virtual agent relationships, evaluates their potential to write quality new business, and appoints qualified new agencies and is responsible for their profitable growth.

* Recommends agencies to participate in profit-sharing, rewards, and special incentives programs, and other agency sales initiatives

Education

* 4 year Bachelors Degree (Preferred)

Experience

* 3 or more years of experience (Preferred)

Supervisory Responsibilities

* This job does not have supervisory duties.

Skills

Coaching, Consultative Selling, Inside Sales, Profitable Growth, Relationship Building, Sales, Sales Initiatives, Sales Operations, Sales Performance, Strategic Collaboration

Compensation

Base Salary: $62,000 - $70,000 plus incentives based on performance

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.


For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.


What Allstate Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Allstate Insurance logo

About Allstate Insurance

Sourced by ZipRecruiter

We're a purpose-driven company powered by purpose-driven people. We're reinventing protection and transforming the company for our customers, communities and each other. You could play a role in our transformation. Join a 90-year-old, Fortune 100 insurance company as we challenge the status quo, champion inclusion and strengthen our communities. If being a part of that future gives you goosebumps, you've come to the right place. Reinventing the future of protection means rethinking how we work together. From marketing to claims, our employees have flexibility in how, when and where they work — whether at home, the office or both. We're creating an inclusive, diverse and equitable workplace. We encourage collaboration, support taking chances and foster a strong sense of community. Let's build a new kind of Allstate together.

Industry

Insurance services, real estate, finance and insurance and insurance agencies and brokerages

Company size

10,000+ Employees

Headquarters location

Northbrook, IL, US