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Virtual Agent Jobs in Chicago, IL (NOW HIRING)

HUB

ServiceNow Developer

Chicago, IL · Remote

$55.75 - $76.50/hr

Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration. Support Now Assist for ITSM use cases ...

HUB International Limited

ServiceNow Developer

Chicago, IL · On-site

$55.75 - $76.50/hr

Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration. Support Now Assist for ITSM use cases ...

HUB

ServiceNow Developer

Chicago, IL · Remote

$55.75 - $76.50/hr

Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration. Support Now Assist for ITSM use cases ...

Shelter Insurance

Insurance Agent

Crown Point, IN

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Crown Point, IN

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Veterans Health Administration

Purchasing Agent

Hines, IL · On-site +1

$50K - $65K/yr

This is not a virtual position. Position Description/PD#: Purchasing Agent/ PD99896S Requirements Help Conditions of employment * You must be a U.S. Citizen to apply for this job * All applicants ...

Husch Blackwell Llp

Patent Agent

Chicago, IL · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

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Virtual Agent information

See Chicago, IL salary details

$614

$1.4K

$2.6K

How much do virtual agent jobs pay per week?

As of Jul 26, 2026, the average weekly pay for virtual agent in Chicago, IL is $1,431.15, according to ZipRecruiter salary data. Most workers in this role earn between $1,198.08 and $1,515.38 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Chicago, IL? The most popular types of Agent jobs in Chicago, IL are:
What are popular job titles related to Virtual Agent jobs in Chicago, IL? For Virtual Agent jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Chicago, IL look for? The top searched job categories for Virtual Agent jobs in Chicago, IL are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Chicago, IL as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,420 per year, or $35.8 per hour.

ServiceNow Platform Architect

Tata Consultancy Service Limited

Naperville, IL • On-site

$160K - $210K/yr

Full-time

Posted 22 days ago

Job description

Must Have Technical/Functional Skills
A ServiceNow Platform Architect designs, governs, and scales the enterprise platform. Across ITSM, HAM, SAM, and SPM, they align business objectives with technical capabilities, ensuring integrations, data integrity, and compliance across the ServiceNow environment
Roles & Responsibilities
Platform Governance: Define architectural standards, instance strategies, and development guidelines.
Roadmap Planning: Guide end-to-end implementation and anticipate risks regarding scalability, performance, and technical debt.
Integration & Security: Architect seamless data flows with third-party systems and define strict access controls.
Upgrades & Innovation: Evaluate new platform features and oversee seamless upgrades with minimal operational disruption
1. ITSM (IT Service Management)
Focuses on standardizing IT services, incidents, and changes.
• Workflow Design: Architect automated routing and resolution workflows for Incident, Problem, and Change Management.
• CMDB Alignment: Ensure ITSM processes feed and consume data from a healthy Configuration Management Database (CMDB).
• User Experience: Design intuitive Employee Service Centers and optimize virtual agent capabilities.
2. HAM (Hardware Asset Management)
Manages the physical lifecycle of hardware assets from procurement to retirement.
• Asset Tracking Lifecycle: Architect the integration of hardware models with procurement, stockrooms, and Asset Management workflows.
• Data Normalization: Ensure hardware discovery data matches asset tracking to reduce loss and optimize refresh cycles.
3. SAM (Software Asset Management)
Controls software licensing, compliance, and cost optimization.
• License Compliance: Design frameworks for software discovery, normalization, and reconciliation against entitlements.
• Cost Optimization: Architect Software Asset Management implementations to identify shadow IT and harvest unused software licenses.
4. SPM (Strategic Portfolio Management)
Aligns IT and business strategy with project execution and portfolio funding.
• Demand & Resource Management: Design structures to intake demands, allocate resources, and prioritize strategic initiatives.
• Portfolio Roadmapping: Provide architectural oversight for Strategic Portfolio Management to track investments, financials, and project execution against broader enterprise goals.
Salary Range: $160,000-$210,000 a year
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