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Virtual Agent Jobs in Michigan (NOW HIRING)

Keylent Inc

Project Lead TECHM-JOB-25664

Dearborn, MI · On-site

... Virtual Agent is high preferable • Experience in working in an Agile DevOps and SAFe methodology is a must • Good team handling and customer facing skills Qualifications : Required : • At least ...

Stefanini

Knowledge Specialist I

Auburn Hills, MI · On-site

Collaborate with virtual agent / automation teams to create, review, and test conversational content (intents, answers, decision trees, escalation triggers) that reduce contact volume and improve ...

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Reservations Agent Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Liveops

Remote Customer Service Agent

Battle Creek, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Bay City, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Virtual Agent information

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$519

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$2.2K

How much do virtual agent jobs pay per week?

As of Aug 29, 2026, the average weekly pay for virtual agent in Michigan is $1,210.88, according to ZipRecruiter salary data. Most workers in this role earn between $1,013.46 and $1,282.69 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Michigan?

The most popular types of Agent jobs in Michigan are:

What are popular job titles related to Virtual Agent jobs in Michigan?

For Virtual Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Michigan look for?

The top searched job categories for Virtual Agent jobs in Michigan are:

What cities in Michigan are hiring for Virtual Agent jobs?

Cities in Michigan with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $62,966 per year, or $30.3 per hour.

NICE CXone Cognigy Aentic AI Developer

Detroit, MI • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$85K - $120K/yr

Full-time

Posted 24 days ago

Job description

NICE CXone Cognigy Aentic AI Developer
-Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
- Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
- Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
- Experience with voice bot / chatbot design for customer service and contact center workflows.
- Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
- Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
- Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
- Develop AI-powered virtual agents for voice and digital customer interaction channels.
- Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
- Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
- Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.
- Work with architects
- Cognigy.AI Platform
- NICE CXone / NICE Mpower / Agentic AI
- NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI
- REST APIs, Webhooks, JSON, XML
- JavaScript, Node.js, Python
- Salesforce Agent Voice, ServiceNow, CRM integrations
- Azure OpenAI / OpenAI GPT / GenAI / LLM platforms
- Git, DevOps, CI/CD tools
Salary Range- $85,000-$120,000 a year
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