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Vice President Talkdesk Jobs (NOW HIRING)

ATR

Customer Care Manager

Los Angeles, CA

$80K - $112K/hr

Customer Care Reports to: VP of Customer Experience Compensation: up to $112,320 What We're Looking ... The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call ...

Talkdesk

Forward Deployed AI Product Manager, HLS

Strong written and verbal communication skills; able to present to VP/C-suite health system ... Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program ...

All JobsVice President Talkdesk Jobs

Vice President Talkdesk information

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$43.5K

$157.5K

$277.5K

How much do vice president talkdesk jobs pay per year?

As of Aug 2, 2026, the average yearly pay for vice president talkdesk in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Vice President at Talkdesk, and how can they be addressed?

A Vice President at Talkdesk often navigates the complexities of leading cross-functional teams in a fast-paced, high-growth SaaS environment. Common challenges include aligning strategic initiatives across departments, driving innovation while maintaining operational excellence, and managing stakeholder expectations. Proactive communication, effective prioritization, and fostering a collaborative culture are key approaches to overcoming these hurdles. Additionally, leveraging data-driven decision-making and staying informed about industry trends help ensure the team remains agile and competitive.

Who is the CEO of Talkdesk?

As of October 2023, the CEO of Talkdesk is Tiago Paiva, who co-founded the company and has served as its CEO since its inception. The Vice President role typically reports to the CEO and focuses on strategic leadership and operational management within the organization.

What are the key skills and qualifications needed to thrive as a Vice President at Talkdesk, and why are they important?

To thrive as a Vice President at Talkdesk, you need extensive experience in leadership, strategic planning, and deep knowledge of SaaS or customer experience solutions, typically backed by a relevant degree and executive-level management experience. Familiarity with CRM platforms, analytics tools, and cloud contact center technologies, as well as certifications in leadership or technology management, are often expected. Outstanding communication, cross-functional collaboration, and decision-making skills help drive organizational goals and inspire teams. These capabilities are crucial for steering company growth, fostering innovation, and maintaining a competitive edge in the customer experience industry.

What does a Vice President at Talkdesk do?

A Vice President at Talkdesk is a senior executive responsible for overseeing specific departments or functions within the company, such as sales, marketing, product, or customer success. They set strategic goals, manage teams, and work closely with other executives to drive the company's growth and operational excellence. Vice Presidents also play a key role in building relationships with clients, partners, and stakeholders to ensure Talkdesk's market leadership in cloud-based contact center solutions.

How many employees are at Talkdesk?

Talkdesk, the company behind the Vice President role, has over 2,000 employees worldwide. The organization focuses on cloud-based contact center software and employs professionals across various departments, including engineering, sales, and customer support.

What is the difference between Vice President Talkdesk vs Customer Service Director?

AspectVice President TalkdeskCustomer Service Director
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, leadership skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational focus, team management, customer interaction oversight
Employer & Industry UsageTech companies, SaaS providers, contact center solutionsRetail, telecom, service industries, contact centers
Common Search & ComparisonYesYes

The Vice President Talkdesk typically holds a higher strategic and leadership role within organizations using Talkdesk solutions, focusing on overall platform strategy and executive decision-making. In contrast, a Customer Service Director manages daily customer service operations, team performance, and customer satisfaction. While both roles require leadership and industry knowledge, the VP is more involved in high-level planning, whereas the Director focuses on operational execution.

Who is the chief people officer of Talkdesk?

The Chief People Officer at Talkdesk is responsible for overseeing human resources, talent acquisition, and employee engagement strategies. This executive role typically requires experience in HR leadership, organizational development, and compliance. Specific individuals in this position may change over time, so checking the company's official leadership page is recommended.
What cities are hiring for Vice President Talkdesk jobs? Cities with the most Vice President Talkdesk job openings:
What are the most commonly searched types of Talkdesk jobs? The most popular types of Talkdesk jobs are:
What states have the most Vice President Talkdesk jobs? States with the most job openings for Vice President Talkdesk jobs include:
What job categories do people searching Vice President Talkdesk jobs look for? The top searched job categories for Vice President Talkdesk jobs are:
Vice President Talkdesk jobs near you
Infographic showing various Vice President Talkdesk job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Senior Director, Solutions Engineering - Americas

Talkdesk

Seattle, WA • On-site

$250K - $376K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

As the Senior Director, Head of Americas Solution Engineering, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the SVP of Sales for the Americas, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors.
You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries.
  • Reports to: Senior VP of Global Solutions Engineering & Shared Services
  • Key Partner: SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners.
What You'll Do (Responsibilities)
Strategic Leadership & Revenue Growth
  • Drive Regional GTM Strategy: Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.
  • Executive Sponsorship: Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.
  • Market Leadership: Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments
Team Leadership & Scale
  • Lead Leaders: Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.
  • Scale the Footprint: Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.
  • Foster Culture: Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.
Operational Excellence & Cross-Functional Impact
  • Optimize Methodologies: Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.
  • Product & Ecosystem Advocacy: Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.
  • Ecosystem Expansion: Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.
What You Bring (Qualifications)
  • Proven Leadership: 10-15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.
  • Domain Expertise: 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space. Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.
  • Revenue Track Record: Proven success supporting complex, multi-million dollar enterprise sales cycles and a track record of hitting/exceeding regional ARR and net-new growth targets.
  • Executive Presence: Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.
  • Cross-Cultural Capability: Experience managing or expanding pre-sales operations across both North America and Latin America; understanding LATAM market dynamics is a strong plus.
  • Agility & Grit: Ability to thrive, navigate ambiguity, and drive organizational change within a fast-paced, hyper-growth global tech environment.
  • Education: Bachelor's degree in a technical field, or equivalent practical enterprise technical experience.
Travel Requirement
  • Up to 25%-30% travel across the AMER region to support key deals, team alignment, and executive events

Pay Range (OTE Pay): $250,000-$376,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 06/05/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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