Strong communication, analytical, and stakeholder management skills Preferred Skills * Talkdesk Certification (Admin or Architect) * Experience working with SA (South American) customers Location ...
Strong communication, analytical, and stakeholder management skills Preferred Skills * Talkdesk Certification (Admin or Architect) * Experience working with SA (South American) customers Location ...
Solutions Engineer - Enterprise - Mixed Industries (West)
$135K - $205K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Solutions Engineer - Enterprise - Mixed Industries (West)
$135K - $205K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Senior Solutions Engineer - Banking & FSI (East)
Boston, MA · On-site
$60 - $77.50/hr
... Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and ...
Senior Solutions Engineer - Banking & FSI (East)
Boston, MA · On-site
$60 - $77.50/hr
... Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and ...
Strategic Account Executive - Financial Services
Chicago, IL · On-site
$300K - $330K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Strategic Account Executive - Financial Services
Chicago, IL · On-site
$300K - $330K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Senior Solutions Engineer - Banking & FSI (East)
Charlotte, NC · On-site
$54 - $69.50/hr
... Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and ...
Senior Solutions Engineer - Banking & FSI (East)
Charlotte, NC · On-site
$54 - $69.50/hr
... Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and ...
Enterprise Account Executive - Mixed Industries
$240K - $300K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Enterprise Account Executive - Mixed Industries
$240K - $300K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Solutions Engineer - Enterprise - Mixed Industries (West)
$135K - $205K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Solutions Engineer - Enterprise - Mixed Industries (West)
$135K - $205K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Senior CX Manager
San Francisco, CA · On-site
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...
Senior CX Manager
San Francisco, CA · On-site
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...
Senior Forward Deployed Engineer, FSI
Seattle, WA · On-site
$180K - $225K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Senior Forward Deployed Engineer, FSI
Seattle, WA · On-site
$180K - $225K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Staff Forward Deployed Engineer, HLS
Seattle, WA · On-site
$200K - $260K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Staff Forward Deployed Engineer, HLS
Seattle, WA · On-site
$200K - $260K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Enterprise Account Executive - Mixed Industries
Austin, TX · On-site
$240K - $300K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Enterprise Account Executive - Mixed Industries
Austin, TX · On-site
$240K - $300K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Staff Forward Deployed Engineer, HLS
Seattle, WA · On-site
$200K - $260K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Staff Forward Deployed Engineer, HLS
Seattle, WA · On-site
$200K - $260K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Commercial Account Executive - Mixed Industry
Minneapolis, MN · On-site
$180K - $200K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Commercial Account Executive - Mixed Industry
Minneapolis, MN · On-site
$180K - $200K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
$120 - $200/hr
Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk's solution * Streamline the contracts phase; Strong ...
$120 - $200/hr
Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk's solution * Streamline the contracts phase; Strong ...
Enterprise Account Executive, Financial Services
Raleigh, NC · On-site
$240K - $280K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Enterprise Account Executive, Financial Services
Raleigh, NC · On-site
$240K - $280K/yr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
... Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution ...
... Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution ...
Enterprise Account Executive, Financial Services
Raleigh, NC · On-site
$240 - $280/hr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Enterprise Account Executive, Financial Services
Raleigh, NC · On-site
$240 - $280/hr
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process * Develop a comprehensive sales strategy and a sales plan that ensures consistent ...
Principal Product Manager - AI
Seattle, WA · On-site
$115K - $273K/yr
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...
Principal Product Manager - AI
Seattle, WA · On-site
$115K - $273K/yr
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...
Commercial Account Executive - Mixed Industry
Minneapolis, MN · On-site
$180K - $200K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Commercial Account Executive - Mixed Industry
Minneapolis, MN · On-site
$180K - $200K/yr
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
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Job description
Job Type: Contract
Duration: X-12 Months
Experience: Mid-level
Job Overview
Key Responsibilities
- Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows
- Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders
- Configure and optimize intelligent routing, virtual agents, and agent-assistance tools
- Ensure accurate data mapping between Talkdesk and enterprise systems (JIRA, Zendesk, Policy Administration System)
- Troubleshoot API issues, latency, and call-routing failures
- Guide team members and business stakeholders through integration activities
- Provide weekly status reporting, dashboards, and cost/profitability tracking
- Liaise with vendor partners and propose suitable solutions
- Hands-on experience designing and implementing solutions using Talkdesk CCaaS
- Experience integrating Talkdesk via built-in and custom connectors (e.g. Zendesk)
- Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools
- Knowledge of contact center fundamentals, SIP/VoIP, and skills-based routing
- Experience in SCRUM/Agile environments
- Strong communication, analytical, and stakeholder management skills
- Talkdesk Certification (Admin or Architect)
- Experience working with SA (South American) customers
Fully Remote - open to candidates anywhere in the USA.
Engagement Details
Contract engagement, X-12 months duration, immediate start.
About InfiCare Technologies
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Dulles, VA, US
Year founded
2001