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Manager Talkdesk Jobs (NOW HIRING)

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

$120 - $200/hr

Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk's solution * Streamline the contracts phase; Strong ...

Principal Product Manager - AI

Seattle, WA · On-site

$115K - $273K/yr

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...

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Infographic showing various Manager Talkdesk job openings in the United States as of June 2026, with employment types broken down into 2% Internship, 16% As Needed, 18% Temporary, 56% Contract, 7% Nights, and 1% Summer. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution.

Full-time

Re-posted yesterday


Job description

Location: Remote (Anywhere in USA)
Job Type: Contract
Duration: X-12 Months
Experience: Mid-level
Job Overview
Key Responsibilities
  • Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows
  • Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders
  • Configure and optimize intelligent routing, virtual agents, and agent-assistance tools
  • Ensure accurate data mapping between Talkdesk and enterprise systems (JIRA, Zendesk, Policy Administration System)
  • Troubleshoot API issues, latency, and call-routing failures
  • Guide team members and business stakeholders through integration activities
  • Provide weekly status reporting, dashboards, and cost/profitability tracking
  • Liaise with vendor partners and propose suitable solutions
Required Skills
  • Hands-on experience designing and implementing solutions using Talkdesk CCaaS
  • Experience integrating Talkdesk via built-in and custom connectors (e.g. Zendesk)
  • Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools
  • Knowledge of contact center fundamentals, SIP/VoIP, and skills-based routing
  • Experience in SCRUM/Agile environments
  • Strong communication, analytical, and stakeholder management skills
Preferred Skills
  • Talkdesk Certification (Admin or Architect)
  • Experience working with SA (South American) customers
Location & Work Model
Fully Remote - open to candidates anywhere in the USA.
Engagement Details
Contract engagement, X-12 months duration, immediate start.