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Vice President Service Operations Jobs in Raleigh, NC

Steelcase

Vice President of Sales

Raleigh, NC

... services to some of the region's most respected organizations. Position Summary Storr is seeking a ... Deliver Operational Excellence & Results * Lead disciplined sales processes focused on pipeline ...

Cache Ventures

VP of Operations

Raleigh, NC · Remote

... Services, Travel & Hospitality, and Media & Publishing. When deliverability drops, they bleed ... A VP Revenue at a growth-stage SaaS who's capped * A Head of RevOps already doing CRO-level work

Surety Systems

Vice President of Sales

Cary, NC · On-site

$150 - $200/hr

About Surety Systems Surety Systems is a premier ERP/IT services consulting and staffing firm ... and Operations within target accounts * Lead periodic executive business reviews, proactively ...

New

NC SECU

VP Operational Excellence

Raleigh, NC · Remote

The VP Operational Excellence is responsible for driving enterprise-wide performance improvement ... and service outcomes. Lead continuous improvement of the operational excellence capability ...

New

Quest Resource LLC.

Vice President Sales

Raleigh, NC · On-site

... services. Our mission is to be your single-source solution for inspiring spaces that make a ... Partner with internal teams (design, project management, operations) to ensure seamless delivery.

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Vice President Service Operations information

See Raleigh, NC salary details

$66.6K

$151.4K

$256.6K

How much do vice president service operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for vice president service operations in Raleigh, NC is $151,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,300.00 and $179,800.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.
What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What job categories do people searching Vice President Service Operations jobs in Raleigh, NC look for? The top searched job categories for Vice President Service Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Vice President Service Operations jobs? Cities near Raleigh, NC with the most Vice President Service Operations job openings:
Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $151,431 per year, or $72.8 per hour.

Vice President of Operations - Multi Site Manufacturing

Kymera International

Durham, NC • On-site

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
Position Summary
The Vice President of Operations is a senior executive leadership role responsible for overseeing multiple Kymera manufacturing facilities focused on the production of copper, tin, alloyed metal powders, brazing materials, and advanced specialty materials used across automotive, electronics, aerospace, construction, energy, and industrial markets. This high-impact leadership position is responsible for driving operational excellence, safety, profitability, customer satisfaction, and strategic growth across all assigned facilities.
The Vice President of Operations provides strategic direction and operational leadership for multi-site manufacturing operations, including full P&L accountability, Environmental Health & Safety (EHS), production, maintenance, engineering, supply chain, quality, capital deployment, and organizational culture. This role partners closely with executive leadership to align operational execution with Kymera's commercial strategy, growth objectives, and long-term business initiatives.
Kymera International is an innovator, manufacturer, and service provider of advanced specialty materials and high-performance surface coatings used across a diverse range of end markets including Commercial & Military Aircraft, Navy Ships, Automobiles, Orthopedic Implants, Advanced Electronic Components, Building & Construction Materials, Critical Chemical Production, Green Hydrogen Production, and 3D Printing.
Essential Duties and Responsibilities
Strategic & Operational Leadership
  • Provide executive leadership and oversight for multiple manufacturing facilities operating in 24/7 industrial production environments.
  • Drive operational excellence initiatives focused on safety, quality, productivity, customer satisfaction, and profitability across all sites.
  • Establish standardized operational processes, KPI frameworks, and performance management systems to drive consistency and accountability throughout the organization.
  • Lead site leadership teams to achieve operational and financial targets while supporting long-term strategic growth initiatives.
  • Partner with executive leadership to develop and execute operational strategies aligned with Kymera's commercial and product roadmap.

Safety, Environmental & Compliance Leadership
  • Champion a proactive safety and environmental culture across all facilities with an uncompromising commitment to EHS compliance and continuous improvement.
  • Ensure compliance with OSHA, EPA, and all applicable regulatory and corporate standards.
  • Drive ownership and accountability for safety performance at all organizational levels.
  • Manufacturing & Continuous Improvement
  • Oversee multi-site production operations involving copper, bronze, brass, tin, bismuth, antimony, specialty metal powders, pastes, and related materials processing operations.
  • Lead maintenance, engineering, reliability, and capital project deployment to improve equipment uptime, operational efficiency, product quality, and process reliability.
  • Drive Lean Manufacturing, Continuous Improvement (CI), and operational optimization initiatives to improve yields, reduce waste, and maximize facility value-add.
  • Support capacity planning, automation, and operational scalability initiatives across manufacturing locations.

Financial & Business Management
  • Maintain full operational and P&L responsibility for assigned manufacturing sites.
  • Drive cost optimization, inventory management, pricing alignment, working capital performance, and operational efficiencies.
  • Develop and manage operating budgets, capital expenditure plans, and forecasting activities.
  • Utilize operational and financial analytics to support strategic decision-making and business performance improvement.
  • Cross-Functional Leadership
  • Collaborate closely with Sales, Technical, Finance, HR, Supply Chain, and Commercial teams to support customer demand, product strategy, and profitability objectives.
  • Ensure effective planning, logistics, quality, and customer support processes to meet customer expectations and delivery requirements.
  • Lead corrective action and continuous improvement initiatives to enhance customer satisfaction and operational performance.

Talent & Organizational Development
  • Build, mentor, and develop high-performing plant leadership teams across multiple facilities.
  • Foster a culture of accountability, collaboration, engagement, and operational discipline.
  • Lead succession planning, workforce development, and organizational capability-building initiatives.
  • Drive performance management, talent acquisition, leadership coaching, and employee development processes.

Supervisory Responsibilities
  • Direct oversight of Plant Managers/General Managers and regional operational leadership teams across multiple manufacturing facilities.
  • Indirect leadership responsibility for EHS, Quality, Planning, Operations, Logistics, Maintenance, Engineering, Finance, and Human Resources functions.
  • Responsible for leadership development, succession planning, organizational effectiveness, and talent management across all assigned operations.

Requirements
  • Bachelor's degree in Engineering, Operations Management, Metallurgy, Business, or related field required.
  • Master's degree or MBA strongly preferred.
  • Minimum 15 years of progressive manufacturing leadership experience with at least 7 years in senior operational leadership roles with multi-site responsibility.
  • Prior experience leading metals, specialty materials, powder metallurgy, melting, chemical processing, or advanced manufacturing operations strongly preferred.
  • Demonstrated success managing large-scale industrial manufacturing operations with direct P&L accountability.
  • Experience leading 24/7 manufacturing environments with complex production processes.
  • Strong background in Lean Manufacturing, Continuous Improvement, operational excellence, and capital project management.
  • Experience with ERP systems, operational analytics, forecasting, project management, and production planning tools.
  • Strong financial acumen with demonstrated experience managing budgets, forecasting, inventory valuation, and operational cost controls.
  • Exceptional leadership, communication, negotiation, and organizational development skills.

Skills & Competencies
  • Leadership & Strategy
  • Executive-level leadership presence with the ability to influence across all levels of the organization.
  • Proven ability to lead organizational transformation and operational change initiatives.
  • Strong strategic thinking and business acumen.
  • Operational Excellence
  • Deep understanding of manufacturing operations, maintenance, reliability, quality systems, and supply chain management.
  • Proven ability to improve operational performance through KPI management and continuous improvement methodologies.
  • Financial Acumen
  • Strong understanding of manufacturing financial drivers including cost accounting, working capital management, budgeting, forecasting, and margin optimization.
  • Communication & Collaboration
  • Excellent written, verbal, and presentation skills with the ability to communicate effectively with executive leadership, customers, employees, and external partners.
  • Strong interpersonal skills with the ability to foster collaboration across multiple business functions and locations.

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