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Vice President Service Operations Jobs in Raleigh, NC

Quest Resource LLC.

Vice President Sales

Raleigh, NC · On-site

... services. Our mission is to be your single-source solution for inspiring spaces that make a ... Partner with internal teams (design, project management, operations) to ensure seamless delivery.

Civic Credit Union

Vice President, Audit Services

Raleigh, NC · On-site

$122K - $164K/yr

ABOUT THE POSITION The Vice President, Audit Services will develop and lead a dynamic and high ... operations, risk management, and regulatory compliance requirements. 4. Demonstrates strong verbal ...

Taylor Morrison, Inc.

VP, Finance

Cary, NC · On-site

Summary As a Vice President of Finance working for Taylor Morrison you will be in a strategic and operational role in which you will need to understand the business in order to help drive growth ...

Deutsche Bank

Assistant Vice President

Cary, NC · On-site

$141K - $165K/yr

Assistant Vice President Location: Cary, North Carolina Overview DB USA Core Corporation seeks an ... cloud service security based on vendor documentation and hands-on testing; defining security ...

Palco

VICE PRESIDENT, FINANCE & CONTROLLER

Raleigh, NC · On-site

We provide the management, support, and systems behind self-directed programs--the services that ... Partner with IT and operational teams to streamline data flow and eliminate system gaps * Build ...

Palco

VICE PRESIDENT, FINANCE & CONTROLLER

Raleigh, NC · On-site

We provide the management, support, and systems behind self-directed programs--the services that ... Partner with IT and operational teams to streamline data flow and eliminate system gaps * Build ...

Deutsche Bank

Assistant Vice President

Cary, NC · On-site

$157K - $165K/yr

Assistant Vice President Location: Cary, NC Overview DB Global Technology, Inc. seeks an Assistant ... services and microservices using Spring-based technologies and service-oriented architecture ...

Deutsche Bank

Assistant Vice President

Cary, NC · On-site

$131K - $165K/yr

Cary, NC Overview DB Global Technology, Inc. seeks an Assistant Vice President in Cary, NC to design, estimate, and develop backend services using Java and the Spring framework. Requires a Bachelor ...

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All JobsVice President Service Operations JobsVice President Service Operations Jobs in Raleigh, NC

Vice President Service Operations information

See Raleigh, NC salary details

$66.6K

$151.4K

$256.6K

How much do vice president service operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for vice president service operations in Raleigh, NC is $151,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,300.00 and $179,800.00 per year, depending on experience, location, and employer.

What does a Vice President of Service Operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

Is EVP considered C level?

An Executive Vice President (EVP) is typically considered a C-level executive or senior leadership role within an organization, often reporting directly to the CEO. While not always classified as a C-suite position, EVPs usually have significant strategic responsibilities and authority comparable to other C-level executives. The specific classification can vary depending on the company's structure and hierarchy.

What are some common challenges faced by a Vice President of Service Operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a Vice President of Service Operations, and why are they important?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

How much does an SVP of operations make?

An SVP of operations typically earns between $150,000 and $300,000 annually, depending on the industry, company size, and location. Compensation may also include bonuses, stock options, and other benefits, reflecting senior leadership responsibilities and experience levels.

Is SVP a high-level position?

A Vice President Service Operations (SVP) is a high-level executive role responsible for overseeing service functions within an organization. It typically reports to the C-suite and involves strategic planning, leadership, and decision-making authority across multiple departments.
What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What job categories do people searching Vice President Service Operations jobs in Raleigh, NC look for? The top searched job categories for Vice President Service Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Vice President Service Operations jobs? Cities near Raleigh, NC with the most Vice President Service Operations job openings:
Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $151,431 per year, or $72.8 per hour.

Vice President Sales

Quest Resource LLC.

Raleigh, NC • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description
For over 100 years, our client has been recognized as the leading source for creating successful and high-functioning workspaces across multiple industries including corporate, healthcare, education, life sciences, and government facilities. As one of the Top 10 Steelcase dealers in the U.S., we offer a comprehensive portfolio of new and pre-owned furniture in addition to our array of office services. Our mission is to be your single-source solution for inspiring spaces that make a positive impact on you, your team members, and your community.
Job Description
We are seeking a people-focused, results-driven Vice President of Sales to lead our Raleigh sales and marketing organization. This senior leadership role is responsible for driving growth across our five core furniture verticals and complementary services, ensuring exceptional client relationships and delivering outstanding sales performance.
The VP of Sales will own the creation and execution of quarterly and annual business plans, lead the corporate "Growth" objective team, and foster a high-performance culture that consistently outperforms industry benchmarks.
Key Responsibilities
Coach & Develop Talent
  • Recruit, onboard, and develop a high-performing sales team.
  • Hold regular one-on-one meetings to provide feedback, coaching, and remove roadblocks.
  • Establish SMART goals and conduct performance evaluations.
  • Promote ongoing training, professional development, and leadership readiness.
  • Support the SLII process to enhance leadership development.

Build Trusting Relationships
  • Partner with internal teams (design, project management, operations) to ensure seamless delivery.
  • Cultivate relationships with key clients, A&D firms, commercial real estate influencers, and strategic growth accounts.
  • Drive customer satisfaction by understanding client needs and delivering tailored solutions.
  • Represent the company at networking events, client meetings, and vendor engagements.
  • Model company values and foster a culture of collaboration and accountability.

Establish & Execute Strategic Direction
  • Develop and execute sales strategies and marketing initiatives with a consultative, solution-oriented approach.
  • Analyze competitor strategies and market trends to strengthen positioning.
  • Negotiate and close high-value contracts, ensuring long-term partnerships.
  • Lead the corporate Growth team to identify and capture profitable opportunities.
  • Champion innovation in products, services, and client engagement.

Deliver Effective Communication
  • Provide clear, actionable feedback following meetings and client interactions.
  • Set expectations around goals, sales behaviors, and desired outcomes.
  • Listen actively, seek input, and value diverse perspectives.
  • Recognize achievements and deliver constructive coaching for improvement.
  • Embrace feedback and model continuous improvement.

Drive Results
  • Consistently achieve or exceed quarterly and annual sales goals.
  • Implement a disciplined sales process across the organization.
  • Oversee lead generation and CRM reporting, evaluating marketing campaign effectiveness.
  • Drive cross-selling opportunities across verticals.
  • Manage compensation and incentive programs to align with business objectives.
  • Deliver on financial targets: bookings, revenue, GP%, expenses, and net income.
  • Monitor client survey results to maintain NPS scores of 72+ and strong return rates.

Qualifications
Education & Experience
  • Bachelor's degree in business, Marketing, or related field required.
  • 10+ years progressive sales leadership, preferably in office furniture dealerships; related industries (commercial interiors, manufacturing, distribution) also considered.
  • Proven track record in sales strategy, target marketing, and team leadership.
  • Experience working with general contractors, real estate developers, and A&D firms.
  • P&L management experience with demonstrated ability to optimize profitability.
  • Strong knowledge of contract furniture required (Steelcase preferred), workspace design, and vertical markets (corporate, healthcare, education, government) strongly preferred.

Skills & Abilities
  • Inspirational leadership and people management skills.
  • Strong negotiation, closing, and relationship-building expertise.
  • Exceptional communication skills-both written and verbal.
  • Strategic thinker with analytical and data-driven decision-making ability.
  • Proficient in CRM systems (Salesforce, Dynamics, or similar) and Microsoft Office Suite.
  • Ability to design, implement, and adjust business plans.
  • Strong customer service orientation and problem-solving ability.
  • Commitment to continuous improvement and KPI-driven success.
  • High integrity, strong work ethic, and organizational excellence.
  • Valid North Carolina driver's license required.

Additional Information
  • Competitive Base Salary + Bonus/commission structure
  • Full company benefits package
  • Relocation Expense/Package

Equal Opportunity and Affirmative Action employer. We welcome diversity and are committed to creating an inclusive environment for all employees. We will provide accommodations during the recruitment process upon request.

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