Vice President Operations Jobs in Springfield, MA

THE ROLE

The Regional Vice President (RVP) of Hospitality will be hybrid/remote based in one of these locations ( Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Ohio, or New Hampshire) and responsible for overseeing and managing amphitheaters and portfolio of hospitality properties within the northeast region of United States . This leadership role will involve strategic planning, operations management, and financial oversight to ensure the highest levels of guest satisfaction, profitability, and operational efficiency across all locations.

The RVP will work closely with senior leadership to align regional goals with corporate objectives and will be a key driver in implementing company strategies.

ESSENTIAL FUNCTIONS

• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region.
• Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance.
• Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives.
• Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency.
• Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge.
• Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction.
• Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets.
• Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability.
• Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans.
• Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures.
• Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction.
• Ensure compliance with all regulatory, safety, and environmental standards.
• Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region.
• Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns.
• Drive employee engagement initiatives to build a motivated and high-performing team.
• Foster a culture of continuous improvement through training programs and leadership development.
• Ensure all properties within the region adhere to brand standards and uphold the company's mission and values.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Hospitality Management, Business Administration, or related field. A Master's degree is preferred.
• A minimum of 10 years of leadership experience in the hospitality industry.
• Proven track record of successfully managing multiple properties and achieving financial and operational goals.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership skills with the ability to manage, inspire, and develop a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Deep understanding of the hospitality market, industry trends, and best practices.
• Ability to travel frequently within the assigned region as needed.

COMPENSATION

In Connecticut, Massachusetts, New Jersey, New York, and Washington state, the standard base pay range for this role is $150,000 - $185,000 annually. This base pay range is specific to these locations and may not be applicable to other locations. This role is bonus eligible and salary is commensurate with experience. Legends Global also offers a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Hybrid/Remote with travel based out of one of these locations: Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Ohio or, New Hampshire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.