Veterinary Regional Manager Operations Jobs (NOW HIRING)

About Us

At the Veterinary Regional Orthopedic Center (VROC), we are redefining excellence in veterinary orthopedic surgery, rehabilitation, and spine care. Guided by our three core pillars: clinical excellence, educational growth, and forward-thinking research; we are a surgeon-owned and operated hospital committed to delivering cutting-edge treatments in a collaborative and supportive environment.

Our Surgeons Assistants are trusted partners to our surgical team, bridging the gap between clinical workflow, client communication, and detailed medical recordkeeping. With an eye for detail and a passion for service, they help ensure every patient and client experience feels personal, attentive, and seamless, delivering true concierge-level support from consultation through recovery.

About the Role

The Surgeons Assistant plays a central role in delivering a tailored, concierge experience for clients and patients while ensuring consistent communication between referring veterinarians and our surgical team. This position combines medical insight with hospitality, professionalism, and clinical coordination to elevate the referral and treatment journey from start to finish.

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Why Join VROC?

Be part of a purpose-built surgical hospital specializing in advanced orthopedic and spinal care.

Deliver an elevated client experience that sets a new standard in specialty veterinary medicine.

Collaborate with respected surgeons and a skilled team who value your role in every outcome.

Competitive compensation and comprehensive benefits package, including health, dental, and vision insurance.

Opportunities for professional growth and ongoing education.

A welcoming, respectful workplace where innovation and compassion are equally prioritized.

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Vision insurance

Work Location: In person

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Key Responsibilities

Concierge-Level Client & Patient Coordination

• Serve as a compassionate and responsive point of contact for clients before and after surgery, guiding them with warmth and clarity through each stage of the surgical process.
• Coordinate surgery admits and ensure all paperwork is reviewed, signed, and clearly explained to the client.
• Personally review discharge instructions during pick-up and answer follow-up questions to ensure confidence in at-home care.
• Schedule new consults, emergency and recheck appointments with attention to urgency and client availability.
• Email handouts and follow-up materials, reinforcing education and engagement.

Surgeon Support & Appointment Assistance

• Assist the surgeon in consultations and rechecks by capturing detailed patient histories, supporting physical exams, and reviewing surgical plans with clients when needed.
• Act as a liaison between client and surgeon, stepping in to represent the care team when appropriate.
• Ensure each client is welcomed, heard, and guided throughout their visit, reinforcing a consistent concierge approach.

Medical Records & Documentation

• Retrieve, review, and upload referral records and imaging into EzyVet.
• Document detailed patient histories and enter exam, treatment plan, operative, and discharge notes into system templates.
• Maintain meticulous records to support medical accuracy and continuity of care.

Referral & rDVM Relationship Management

• Serve as a professional and reliable point of contact for referring veterinarians: answering questions, coordinating referrals, and scheduling appointments.
• Facilitate a smooth and informed handoff between the rDVM and the surgeon, ensuring referring partners feel valued and well-connected to the process.
• Help strengthen ongoing relationships with the rDVM community by providing efficient updates, responsive communication, and a polished, concierge-level experience for their clients.

Estimates & Administrative Support

• Generate, explain, and manage itemized and general surgical estimates in EzyVet.
• Support special case needs such as orthotic paperwork, harness orders, and stem cell documentation.

What Were Looking For

Experience: Minimum 2 years in a veterinary clinical setting. Experience in a specialty or surgical practice is a plus.

Communication: Clear, compassionate communicator with a service-minded attitude.

Technical Skills: Proficiency in EzyVet or similar EMR; strong administrative and coordination skills.

Client Experience Mindset: A dedication to hospitality and individualized service, delivering a concierge-level experience to every client.

Team Collaboration: Works well within a team of surgeons, technicians, and client service staff.

Professionalism: Capable of maintaining strong rDVM relationships and serving as an ambassador for the hospitals values.

Detail-Oriented: Precise and efficient with recordkeeping, scheduling, and follow-through.

Schedule & Availability

Full-time, Monday through Friday, 4x 10 hour or 5x 8 hour shifts

Hospital opening hours 7:00 AM to 6:00 PM.

No weekends. No on-call.

Occasional flexibility may be needed for early admits, discharges, or urgent appointments.