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How much do verizon customer service rep jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for verizon customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How hard is it to get hired at Verizon?

Getting hired as a Verizon Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates should demonstrate strong communication skills, customer service experience, and sometimes pass background checks or drug tests. The hiring process can vary in length depending on the volume of applicants and specific job requirements.

What is a Verizon Customer Service Rep job?

A Verizon Customer Service Representative assists customers with billing inquiries, account management, troubleshooting technical issues, and explaining products and services. They handle phone, chat, or in-store interactions to provide solutions and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Verizon's offerings are essential for this role.

Can I work for Verizon from home?

Verizon Customer Service Representatives can often work from home, especially for remote support roles that require phone, chat, or email communication. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or certifications. Availability of remote work may vary by location and role, and some positions may require in-office presence for training or certain tasks.

What are the key skills and qualifications needed to thrive in the Verizon Customer Service Rep position, and why are they important?

To thrive as a Verizon Customer Service Rep, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is important for daily operations. Exceptional empathy, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure customers receive prompt and effective assistance, leading to higher satisfaction and loyalty to the company.

What does a typical day look like for a Verizon Customer Service Rep?

A typical day as a Verizon Customer Service Rep involves handling incoming calls or online chats from customers regarding billing, technical support, and service inquiries. You’ll work closely with a team in a fast-paced, target-driven environment, often coordinating with other departments to resolve complex issues. Reps are expected to provide clear information, troubleshoot problems, and ensure a positive customer experience by following company guidelines. There are regular opportunities for training, coaching, and advancement based on performance and customer service excellence.

How much do Verizon sales reps make a month?

Verizon customer service representatives typically earn between $2,000 and $3,000 per month, depending on experience, location, and sales performance. Compensation may include base pay plus commissions or bonuses for meeting sales targets.

Is being a Verizon sales rep hard?

Being a Verizon sales representative can be challenging as it involves meeting sales targets, providing customer service, and staying knowledgeable about products and plans. The role often requires strong communication skills, problem-solving abilities, and the ability to handle customer inquiries in a fast-paced environment.
More about Verizon Customer Service Rep jobs
What cities are hiring for Verizon Customer Service Rep jobs? Cities with the most Verizon Customer Service Rep job openings:
What states have the most Verizon Customer Service Rep jobs? States with the most job openings for Verizon Customer Service Rep jobs include:
What job categories do people searching Verizon Customer Service Rep jobs look for? The top searched job categories for Verizon Customer Service Rep jobs are:
Verizon Customer Service Rep jobs near you
Infographic showing various Verizon Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN

$13.75 - $18.75/hr

Full-time

Posted 9 days ago

Be an early applicant

Job description

Overview

Customer Relations Specialist
Classification
 Exempt/Non-exempt
Reports to
Customer Relations Supervisor
JOB DESCRIPTION
Summary/Objective
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Essential Functions
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Competencies
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Required Education and Experience
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
Preferred Education and Experience
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.