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Verizon Customer Service Rep Jobs (NOW HIRING)

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Verizon Customer Service Rep information

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How much do verizon customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Verizon Customer Service Rep job?

A Verizon Customer Service Representative assists customers with billing inquiries, account management, troubleshooting technical issues, and explaining products and services. They handle phone, chat, or in-store interactions to provide solutions and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Verizon's offerings are essential for this role.

What are the key skills and qualifications needed to thrive in the Verizon Customer Service Rep position, and why are they important?

To thrive as a Verizon Customer Service Rep, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is important for daily operations. Exceptional empathy, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure customers receive prompt and effective assistance, leading to higher satisfaction and loyalty to the company.

What does a typical day look like for a Verizon Customer Service Rep?

A typical day as a Verizon Customer Service Rep involves handling incoming calls or online chats from customers regarding billing, technical support, and service inquiries. You’ll work closely with a team in a fast-paced, target-driven environment, often coordinating with other departments to resolve complex issues. Reps are expected to provide clear information, troubleshoot problems, and ensure a positive customer experience by following company guidelines. There are regular opportunities for training, coaching, and advancement based on performance and customer service excellence.

More about Verizon Customer Service Rep jobs
What cities are hiring for Verizon Customer Service Rep jobs? Cities with the most Verizon Customer Service Rep job openings:
What states have the most Verizon Customer Service Rep jobs? States with the most job openings for Verizon Customer Service Rep jobs include:
Infographic showing various Verizon Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

TCL Financial & Tax Services

Jackson, MS • On-site

$24K - $31K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Job description

One of the most important people on our Team is the Customer Service Representative (CSR). Some might even refer to this individual as an Administrative Assistant or a Receptionist. Nevertheless, in my opinion, they are basically, "The CEO of First Impression" within a company. When interviewing for this position for any of our four locations, I am very meticulous in the selection of this very valuable Team Member. The CSR position requires an individual to be courteous, polite, and well-mannered at all times, regardless of the situation. They must also possess the ability to be detail-oriented and excellent at multi-tasking.

Job duties include, but are not limited to:

  • Answering Telephones
  • Assisting Team Members
  • Data Entry
  • Drafting Documents
  • Filing Client's Folders
  • Greeting Clients
  • Scheduling Appointments
  • Serving Clients Amenities

Tim C. Lee, CEO & Founder

Company Description

TCL Financial & Tax Services offers a wide range of services to help individuals and businesses reach their financial goals. Our Team consists of dedicated and highly trained advisors, counselors, and professionals who are devoted to give insightful, reliable, and up-to-date advice to each client. Many tax preparation companies are only open during the peak tax season months of January through April 15th, but we are committed to our current and future clients and is open year-round just in case they need us. We also specialize in more than just tax preparation. Currently, our company offers over a dozen financial services to the public. We have been in business for over 20 years, have four locations, and have earned an A+ Rating with the Better Business Bureau. Our ultimate goal is to become the leader in the industry when it pertains to financial and tax preparation services for individuals and businesses nationwide. At TCL Financial & Tax Services, Client Satisfaction is Always a Top Priority!