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Telecommunication Representative Jobs (NOW HIRING)

Highland Hospital

Telecommunications Rep.

Rochester, NY

$17.50 - $22.60/hr

Assists in training new Telecommunications Rep staff in job functions, hospital protocols, and departmental policies and procedures. * * Monitor and dispatch via two-way radio as necessary for ...

Highland Hospital

Telecommunications Rep

Rochester, NY · On-site

$17.50 - $22.60/hr

Assists in training new Telecommunications Rep staff in job functions, hospital protocols, and departmental policies and procedures. * Monitor and dispatch via two-way radio as necessary for ...

Highland Hospital

Telecommunications Rep.

Rochester, NY

$17.50 - $22.60/hr

Salary Range: $17.50- $22.60 an hour The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job ...

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Telecommunication Representative information

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How much do telecommunication representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for telecommunication representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges Telecommunication Representatives face when handling customer inquiries?

Telecommunication Representatives often encounter challenges such as managing high call volumes, addressing complex technical issues, and handling difficult or frustrated customers. Balancing the need to resolve issues efficiently while maintaining a positive customer experience can be demanding, especially during peak periods. Developing strong communication skills and staying updated on product knowledge helps representatives navigate these challenges and provide effective support.

What are the key skills and qualifications needed to thrive as a Telecommunication Representative, and why are they important?

To thrive as a Telecommunication Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring relevant customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and telecommunications platforms is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set top performers apart in this role. These skills ensure effective customer interactions, quick issue resolution, and high customer satisfaction in a fast-paced telecommunications environment.

What does a Telecommunication Representative do?

A Telecommunication Representative is responsible for assisting customers with their telecommunications needs, such as setting up new services, troubleshooting technical issues, handling billing inquiries, and providing product information. They act as a liaison between the service provider and the customer, ensuring customer satisfaction and resolving complaints. This role often involves answering calls, responding to emails or chats, and maintaining detailed records of customer interactions. Excellent communication skills and knowledge of telecommunications products are essential for success in this job.

What is the difference between Telecommunication Representative vs Customer Service Representative?

AspectTelecommunication RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; technical knowledge of telecom productsHigh school diploma; general communication skills
Work EnvironmentCall centers, telecom officesRetail stores, call centers, online support
Employer & IndustryTelecom companies, service providersVarious industries including retail, tech, and services
Common Search & ComparisonYesYes

Telecommunication Representatives focus on supporting telecom products and services, often requiring technical knowledge, while Customer Service Representatives handle general customer inquiries across various industries. Both roles involve communication skills and customer interaction but differ in industry-specific knowledge and work environment.

More about Telecommunication Representative jobs
What job categories do people searching Telecommunication Representative jobs look for? The top searched job categories for Telecommunication Representative jobs are:
Telecommunication Representative jobs near you
Infographic showing various Telecommunication Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Telecommunications Rep.

Telecommunications Rep.

Highland Hospital

Rochester, NY

$17.50 - $22.60/hr

Other

Re-posted 17 days ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

211th of 1,020 rated hospitals

Job description

Highland Hospital is seeking an experiences switchboard operator to work full time with a mid day shift. 
Essential Duties include:
  1. Operate Amtelco/Spok automated answering telephone system, receiving all internal and external calls for Highland Hospital and Patient Information, as well as internal operator calls in a pleasant, helpful and professional manner.   Direct all calls to the appropriate patient, department or staff member as quickly & efficiently as possible.  
  2.  
  3.  
  4. Maintain a full understanding of and manage all incoming calls to the hospital Stat line, following all emergency processes based on the incoming call.  These include adult code teams, pediatric codes, Amber Alerts, OB codes, Stroke Codes, Critical Security incidents, Command Center Activations (HIMS/Disaster), Utility Alerts, Mert Responses, HPOD activations, Dart Team Codes, and Malignant Hyperthermia team Code, as well as Rapid Response process.
  5.  
  6. Update and maintain an average of 70 on-call schedules for hospital system to assure accuracy, which will update Web Paging system for system-wide access.
  7.  
  8. Manage pager devices and Spok apps for the hospital, swap broken pagers for staff members as necessary, updating programming in Amtelco/Spok to update Web Paging system for system-wide access.  Process paperwork for pager and Spok app activations and cancellations to assure appropriate billing.
  9.  
  10. Monitor and manage all system alarms, including fire alarms, panic alarms, door alarms, refrigerator alarms, area of refuge alarms, and door intercoms.
  11.  
  12. Manage and operate overhead paging system as needed for all emergency annunciated communication.
  13.  
  14. Assists in training new Telecommunications Rep staff in job functions, hospital protocols, and departmental policies and procedures.
  15.  
  16. Monitor and dispatch via two-way radio as necessary for communication with Security and Facilities departments.
Salary Range:
$17.50 - $22.60 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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