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Verizon Customer Service Rep Jobs in Georgia (NOW HIRING)

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How much do verizon customer service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for verizon customer service rep in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a Verizon Customer Service Rep?

A Verizon Customer Service Representative assists customers with billing inquiries, account management, troubleshooting technical issues, and explaining products and services. They handle phone, chat, or in-store interactions to provide solutions and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Verizon's offerings are essential for this role.

What does a Verizon Customer Service Rep do?

A typical day as a Verizon Customer Service Rep involves handling incoming calls or online chats from customers regarding billing, technical support, and service inquiries. You’ll work closely with a team in a fast-paced, target-driven environment, often coordinating with other departments to resolve complex issues. Reps are expected to provide clear information, troubleshoot problems, and ensure a positive customer experience by following company guidelines. There are regular opportunities for training, coaching, and advancement based on performance and customer service excellence.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Rep?

To thrive as a Verizon Customer Service Rep, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is important for daily operations. Exceptional empathy, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure customers receive prompt and effective assistance, leading to higher satisfaction and loyalty to the company.

Does Verizon offer remote customer service representatives jobs?

Verizon Customer Service Representative positions are often available as remote roles, especially for customer support and technical assistance. These jobs typically require good communication skills, a reliable internet connection, and sometimes specific technical tools or certifications. Remote customer service jobs at Verizon allow employees to work from home, providing flexibility while maintaining company standards.

How do Verizon customer service reps get paid?

Verizon customer service representatives typically receive an hourly wage or a salary, often supplemented with performance-based incentives or bonuses. Pay rates can vary based on experience, location, and whether the role is full-time or part-time, and may include benefits such as health insurance and paid time off.

What are popular job titles related to Verizon Customer Service Rep jobs in Georgia?

For Verizon Customer Service Rep jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Verizon Customer Service Rep jobs in Georgia look for?

The top searched job categories for Verizon Customer Service Rep jobs in Georgia are:

Verizon Customer Service Rep jobs near you
Infographic showing various Verizon Customer Service Rep job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative

Customer Service | Full-Time

Hinesville, GA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for a Customer Service Representative to join our team and provide outstanding support to customers while representing some of the world's most recognizable brands. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Engage with customers via inbound calls to understand and resolve their concerns.
  • Use internal systems and tools to manage accounts and process requests.
  • Identify opportunities to upsell or upgrade services using consultative sales techniques.
  • Clearly explain products, services, and procedures to customers.
  • Escalate unresolved or complex issues to the appropriate team or manager.
  • Ensure first-call resolution through effective communication and problem-solving.
Ideal Candidates for This Position Are Highly Motivated and Dedicated and Should Possess the Below Qualities:
  • Must be 18 years or older with a high school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Ability to type 20+ words per minute accurately.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Dependable and punctual with a strong work ethic.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • A customer-first mindset: empathetic, patient, and responsive.
  • Ability to multi-task, stay organized, and work independently.
  • Thrive in a fast-paced, team-oriented environment.
  • Excellent interpersonal skills and a collaborative spirit.
Compensation and Benefits That Fit Your Life

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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