ZipRecruiter

Log In

1

Ux Research Operations Jobs (NOW HIRING)

Zoox

UX Research Operations Program Manager

Foster City, CA · On-site

$123K - $147K/yr

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

Deloitte

Senior Designer, UX Research

Rosslyn, VA · On-site

Plan and conduct mixed-methods user experience research across API consumers, internal product ... Support research operations across the program, including collaboration with the research lead and ...

iManage

Manager of UX Research

Chicago, IL · On-site

$140K - $180K/yr

Being a Manager of UX Research at iManage Means... We are seeking a strategic and hands-on Manager ... Research Operations & Execution * Design and execute mixed-method research (qualitative and ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

next page

Showing results 1-20

People also search for

All JobsUx Research Operations Jobs

Ux Research Operations information

See salary details

$38.5K

$93.8K

$151K

How much do ux research operations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for ux research operations in the United States is $93,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $115,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ux Research Operations position, and why are they important?

To thrive in a UX Research Operations role, you need expertise in research methodologies, project management, and process optimization, often supported by a relevant degree and experience in user research environments. Familiarity with research management tools (such as Asana, Trello, or UserTesting), participant recruitment platforms, and data privacy compliance is highly valued. Strong organizational, interpersonal, and problem-solving skills help facilitate efficient research across distributed teams. These skills are essential for ensuring smooth research workflows, reliable participant management, and effective collaboration between researchers and stakeholders.

What are some common challenges faced in a UX Research Operations role and how are they addressed?

Professionals in UX Research Operations often encounter challenges such as coordinating research studies across multiple teams, maintaining participant databases, and ensuring privacy and compliance in all research activities. To address these, they implement robust project management workflows, utilize specialized tools for participant scheduling and data tracking, and develop clear guidelines for information security. Regular communication with researchers and stakeholders also helps to minimize bottlenecks and maintain research quality. Being proactive and detail-oriented ensures that operational hurdles are managed efficiently, supporting research teams in delivering actionable insights.

What is a UX Research Operations job?

A UX Research Operations job focuses on building and optimizing the systems, tools, and processes that enable UX researchers to conduct studies efficiently. This includes managing participant recruitment, research tools, knowledge repositories, compliance, and budgeting. The role helps scale research efforts, ensuring smooth collaboration and high-quality insights for product and design teams.

More about Ux Research Operations jobs
What cities are hiring for Ux Research Operations jobs? Cities with the most Ux Research Operations job openings:
What are the most commonly searched types of Ux Research Operations jobs? The most popular types of Ux Research Operations jobs are:
What states have the most Ux Research Operations jobs? States with the most job openings for Ux Research Operations jobs include:
What job categories do people searching Ux Research Operations jobs look for? The top searched job categories for Ux Research Operations jobs are:
Ux Research Operations jobs near you
UX Research Program Manager - New York

UX Research Program Manager - New York

Photon

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Description
UX Research Program Manager -UX and Design
We are seeking a UX Research Program Manager to join our UX Research Operations team. You will partner directly with UX Research Leadership and teams to enable and mature UX Research across organization by establishing clear and efficient research best practices, streamlining and scaling research programs and tooling, and owning the administrative complexities for the team so that researchers and designers can focus on solving client and user problems.
You'll bring exceptional communication and project management skills to the team, along with a deep understanding and passion for user research and its methodologies. You'll help us ensure the team's success in conducting research activities that drive better user experiences. You will manage critical functions of the UX Research team, onboarding and managing vendors, creating internal guides and templates to reinforce research best practices, tracking research budgets, facilitating recruitment efforts, and tracking and reporting on research impact. You'll also develop processes and workflows that allow the team to effectively scale as it grows.
Responsibilities:
Planning
  • Understand the UX research team and its priorities, and how its work fits into the wider UX and Design landscape.
  • Collaborate across UX teams to scale and execute program and project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.
  • Proactively identify risks, and mitigation plans for those risks, before they become issues; adapt our strategy as needed to minimize project impact.

Programs
  • Manage the operations of research programs that will promote the user voice across various business lines and products in a consistency, efficient, and streamlined manner.
  • Oversee development and maintenance of best practice templates, screeners, access, and training to ensure consistency in research across teams who utilize this tool.
  • Research Repository: Develop and maintain best practices related to the development of a research repository, including the process to store, tag, share, and communicate research and insights across the Design organization.

Calculating Research Impact
  • Tracking product and design improvements from UX Research efforts (converting this to ROI).
  • Producing regular reporting and data summaries for leadership to communicate the work of the UX Research Team for various views such as volume, impact, methods used, gaps, hurdles, etc., ensuring all areas of the organization are represented.

Vendor Management
  • Managing vendor partnerships to ensure smooth onboarding and usage for UX Research Team. This includes collecting regular feedback from UX Research Team to evaluate effectiveness of each partnership.

Culture
  • Leading research team culture initiatives to ensure team cohesion.

Communication
  • Own recurring stakeholder updates; serving as bridge between UX Research and cross-functional teams and leaders.
  • Constant advocate for sharing, socializing, and evangelizing the value of user research throughout the organization.
    • Scale research operations by defining and formalizing repeatable processes and best practices.

Research Best Practices and Process
  • User recruitment screening for moderated and unmoderated research
  • Templates for generative and evaluative research methods
  • Research measurement best practices
  • User panel and tool management and streamlines access
  • Creating and managing internal resource materials to streamline the team's ways of working and understanding of research vendors and capabilities (e.g., vendor guides, templates, research briefs).
  • Oversee research participant recruitment efforts, including outreach to vendors and construction of a directory of participants.
  • Own the roll out and partner toolkit definition to scale our self-service research program beyond the UX Research Team when appropriate.

Qualifications:
  • 5+ years of relevant experience in UX research operations
  • 3+ years of experience leading end to end UX Research project delivery for large, cross-functional project teams.
  • Experience managing research operations such as recruiting, scheduling, and vendor management
  • Experience with processes related to socialization and evangelism of research and research best practices, highlighting impact
  • Extremely detail-oriented with a focus on process definition
  • Proactive self-starter with great follow-up skills
  • Experience working with UX Research teams across multiple research methods and activities, spanning both qualitative and quantitative disciplines
  • Experience with UX research workstreams including user recruitment and scheduling, panel management, vendor management, policy and legal governance, backlog/pipeline prioritization, impact tracking, knowledge management systems/portals
  • Experience developing and maintaining team resources and communications, including templates, playbooks, and training calendars.
  • Passion for planning, tracking, organizing logistics, process, details, and documentation.
  • Advanced project management and execution skills
  • Excellent communicator: clear and proactive during intake and when creating outputs
  • Ability to execute in a large, matrixed organization
  • Knowledge of user experience measurement and setting KPIs
  • Experience escalating issues, making trade-off decisions, balancing constraints, and communicating risk
  • Understanding of UX design, and common design processes
  • Experience working in a collaborative multi-disciplinary team and working directly with designers, product managers, and engineers
  • Experience with forecasting and budgeting
  • Experience with research and design in Agile/Scrum
  • Well versed in Qualtrics, UserZoom, EnjoyHQ, and other common research platforms
  • Jira expertise preferred
    • Bachelor's/University degree

Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Compensation, Benefits and Duration
Minimum Compensation: USD 52,000
Maximum Compensation: USD 182,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

Apply