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Remote Ux Research Operations Jobs (NOW HIRING)

Addison Group

Senior UX Researcher & Designer

Fort Worth, TX · Remote

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

This role combines quantitative UX research, UX strategy, research operations, and service design ... remote flexibility on Monday and Friday. Leadership promotes a flexible work environment that ...

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Remote Ux Research Operations information

What are the key skills and qualifications needed to thrive as a remote UX research operations specialist, and why are they important?

To thrive as a Remote UX Research Operations specialist, you need strong organizational skills, knowledge of user research methodologies, and experience coordinating research projects, often supported by a background in UX or related fields. Familiarity with research management tools like UserTesting, Dovetail, and project management platforms such as Asana or Trello, as well as GDPR or privacy compliance certifications, is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across distributed teams and ensuring smooth research processes. These competencies ensure research activities are efficiently managed, participant experiences are positive, and insights are effectively delivered to drive user-centered design.

What are the main challenges when managing UX research operations remotely, and how can they be addressed?

Managing UX research operations remotely often involves coordinating across time zones, ensuring clear communication among dispersed stakeholders, and maintaining organized research documentation. To address these challenges, it's essential to implement robust project management tools, establish clear processes for scheduling and feedback, and set up regular check-ins with both researchers and product teams. Leveraging digital collaboration platforms and creating centralized repositories for research assets can also help keep the team aligned and efficient.

What is the difference between Remote Ux Research Operations vs Remote Ux Research Specialist?

AspectRemote Ux Research OperationsRemote Ux Research Specialist
Primary FocusManaging research processes, tools, and logisticsConducting user research, interviews, and data analysis
Required SkillsProject management, research operations, communicationUser research methods, data collection, analysis
Work EnvironmentCollaborates with research and design teams, often in a support roleDirectly interacts with users, stakeholders, and teams
Common TasksScheduling studies, managing research tools, coordinating teamsRunning interviews, synthesizing insights, reporting findings

Remote Ux Research Operations focuses on managing the research process and infrastructure, while Remote Ux Research Specialists conduct the user research itself. Both roles require strong communication skills, but the operations role emphasizes logistics and tools, whereas the specialist role emphasizes direct user engagement and data analysis.

What is remote UX research operations?

Remote UX Research Operations refer to the processes and systems that support user experience (UX) research conducted remotely, rather than in person. Professionals in this role coordinate tasks like recruiting participants, scheduling sessions, managing research tools, and ensuring data security—all while enabling researchers to interact with users online. Their work helps streamline research projects, maintain quality standards, and ensure that remote studies run smoothly and effectively. This is especially important as more companies shift to distributed teams and digital-first research methods.
More about Remote Ux Research Operations jobs
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Remote Ux Research Operations jobs near you
Infographic showing various Remote Ux Research Operations job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 3% Part Time, and 21% Contract. Highlights an 100% Remote job distribution.

Senior UX Researcher & Designer

Addison Group

Fort Worth, TX • Remote

$110K - $130K/yr

Other

Medical, Dental, Vision

Re-posted 2 days ago

Job description

Senior UX Researcher & Designer

Location: Fort Worth, TX (Hybrid)

Schedule: Hybrid | Remote Monday & Friday | Onsite Tuesday–Thursday

Salary: $110,000–$130,000 + Bonus + Employee Ownership Program

About Our Client

Our client is an established and growing financial services organization headquartered in Fort Worth, TX with more than 3,500 employees nationwide. For decades, they have been committed to delivering exceptional customer experiences while investing heavily in digital transformation, user experience, and enterprise technology initiatives. As part of this continued growth, they are expanding their Experience Design organization with a newly created Senior UX Researcher & Designer position.

Position Summary

Our client is seeking a Senior UX Researcher & Designer to partner directly with the Director of User Experience in driving enterprise-wide customer experience initiatives. This role combines quantitative UX research, UX strategy, research operations, and service design to influence product direction and business decisions through meaningful customer insights.

This is not a traditional UX research role focused solely on usability testing. Instead, you'll serve as a strategic research partner responsible for owning quantitative research initiatives while helping establish scalable research processes, governance, and operational excellence across the UX organization.

The ideal candidate will be considered a power user within Qualtrics, leading end-to-end research efforts while supporting future integrations with enterprise platforms such as Salesforce.

Key Responsibilities

  • Lead end-to-end quantitative UX research projects from planning through final recommendations.
  • Design, build, administer, and analyze complex surveys using Qualtrics.
  • Create dashboards, analytical reports, and executive-ready presentations that translate customer insights into business recommendations.
  • Manage Qualtrics participant directories, research assets, and survey infrastructure.
  • Partner with UX leadership to establish standardized research methodologies, governance, and best practices.
  • Collaborate with Product, Technology, Design, and Business stakeholders throughout the product lifecycle.
  • Support project intake processes, research operations, and service strategy initiatives.
  • Document research findings through journey maps, whiteboards, interview notes, process documentation, and design artifacts.
  • Help prepare the organization for future CRM integration initiatives, including Salesforce.
  • Drive continuous improvement initiatives around UX research operations and organizational processes.

Required Qualifications

  • Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Human Factors, User Experience, Design, Marketing Research, Information Science, or a related field.
  • 5+ years of UX Research experience with significant ownership of quantitative research initiatives.
  • Advanced expertise with Qualtrics, including:
    • Survey development
    • Dashboard creation
    • Reporting & analytics
    • Directory management
    • Participant management
  • Experience leading end-to-end quantitative research projects.
  • Strong analytical skills with the ability to translate research into actionable product and business recommendations.
  • Experience developing UX research processes, governance, and operational standards.
  • Strong documentation skills, including research synthesis, journey mapping, design documentation, and whiteboarding.
  • Excellent communication and presentation skills with executive-level stakeholders.

Preferred Qualifications

  • Financial Services or FinTech experience.
  • Digital banking or other regulated industry experience.
  • Enterprise UX Research or Research Operations (ResearchOps) experience.
  • Experience supporting enterprise Qualtrics implementations.
  • Familiarity with Salesforce or CRM integrations.
  • Service Design experience.
  • Customer Journey Mapping.
  • Design Thinking facilitation.
  • Agile software development experience.
  • E-commerce or digital customer experience background.

What You'll Receive

  • Competitive base salary of $110,000–$130,000
  • Annual performance bonus
  • Employee Stock Ownership Program (ESOP)
  • Comprehensive medical, dental, and vision benefits
  • Flexible hybrid work schedule
  • Strong executive support and visibility within a growing UX organization
  • Opportunity to influence enterprise-wide customer experience strategy

Work Environment

This is a hybrid position requiring onsite collaboration Tuesday through Thursday, with remote flexibility on Monday and Friday. Leadership promotes a flexible work environment that supports work-life balance while encouraging collaboration and innovation.

Hiring Process

  • Initial virtual interview with UX leadership
  • Second virtual interview with cross-functional stakeholders
  • Final onsite panel interview with UX leadership and senior business leaders

If you're passionate about quantitative UX research, customer insights, and helping shape enterprise digital experiences through data-driven decision making, we'd love to hear from you.