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Director Ux Research Operations Jobs (NOW HIRING)

Gap, Inc.

Sr Director, UX Research

San Francisco, CA · On-site

You will own the research strategy, methodology, and operations that connect customer insights to ... The Sr. Director, UX Research ensures that Gap Inc. understands its customers deeply, acts on that ...

Gap Inc.

Sr Director, UX Research

San Francisco, CA · Hybrid

The Sr. Director, UX Research will build and lead the research practice that ensures Gap Inc ... You will own the research strategy, methodology, and operations that connect customer insights to ...

Fortive

Director, UX & Research

Austin, TX · On-site

Director of UX & Research Location: Austin, Texas Reports To: Sr. Director of Strategy & Product Operations Company: Accruent About Accruent Accruent is a global leader in intelligent asset ...

Collabera

Director User Experience (UX)

New York, NY · On-site

The Director of UX will work closely with the Director of UX + UI and an existing team of high ... research and creative vision into tangible products and services that provide clear, usable, useful ...

iManage

Manager of UX Research

Chicago, IL · On-site

$140K - $180K/yr

Being a Manager of UX Research at iManage Means... We are seeking a strategic and hands-on Manager ... Research Operations & Execution * Design and execute mixed-method research (qualitative and ...

iManage

Manager of UX Research

Chicago, IL · On-site

$140K - $180K/yr

Being a Manager of UX Research at iManage Means... We are seeking a strategic and hands-on Manager ... Research Operations & Execution * Design and execute mixed-method research (qualitative and ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

Flamingo

Director, UX

New York, NY · On-site

By combining creativity, strategic leadership, and operational expertise, you will elevate the ... Drive User Research & Insights: Oversee user research initiatives, synthesizing customer insights ...

CVS Health

Sr. Manager, User Research

Wellesley, MA · On-site +1

$130K - $284K/yr

Ownership of UX Research Operations (UXR Ops) , including intake, prioritization, tooling, vendor management, participant recruitment infrastructure, and repository governance The ideal candidate ...

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All JobsDirector Ux Research Operations Jobs

Director Ux Research Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director ux research operations jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director ux research operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Ux Research Operations vs Ux Research Manager?

AspectDirector Ux Research OperationsUx Research Manager
ResponsibilitiesOversees research operations, manages teams, develops strategies, and aligns research with business goals.Manages research projects, leads research teams, and ensures project delivery and quality.
FocusOperational efficiency, process optimization, and strategic planning.Project execution, team management, and user insights.
Required CredentialsTypically requires a bachelor’s or master’s in UX, psychology, or related fields; extensive experience in UX research and operations.Usually requires a bachelor’s or master’s in UX, psychology, or related fields; experience in UX research management.

The main difference is that the Director Ux Research Operations focuses on strategic oversight and operational efficiency across research functions, while the Ux Research Manager concentrates on managing research projects and teams directly involved in user research activities.

More about Director Ux Research Operations jobs
What cities are hiring for Director Ux Research Operations jobs? Cities with the most Director Ux Research Operations job openings:
What are the most commonly searched types of Ux Research Operations jobs? The most popular types of Ux Research Operations jobs are:
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Director Ux Research Operations jobs near you
Infographic showing various Director Ux Research Operations job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 9% Part Time, 9% Temporary, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Sr Director, UX Research

Sr Director, UX Research

Gap, Inc.

San Francisco, CA • On-site

Full-time

Posted 4 days ago

Gap rating

6.8

Company rating: 6.8 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

19th of 102 rated fashion retailers

Job description

About the Role
As a senior leader within our Experience Design organization, you will shape the future of Gap Inc.'s customer and product experiences through scale, impact, and innovation. As one of the world's leading multi-brand retailers, we have the reach and responsibility to set the standard for modern, connected, and intelligent digital experiences.
The Sr. Director, UX Research will build and lead the research practice that ensures Gap Inc.'s experience decisions are grounded in evidence, not opinion. You will own the research strategy, methodology, and operations that connect customer insights to product and design decisions across all three journeys: Customer, Product, and Enterprise.
In this role, you will transform how research works at Gap Inc. You will move research upstream into discovery, embedding it in the product operating model so that teams get data-driven answers before decisions calcify. You will define when and how research is conducted, who participates, and how insights flow into design and product decisions.
You will lead the development of an AI-augmented research pipeline that dramatically compresses the research cycle (from days and weeks to hours). Where traditional studies take weeks, you will build the methodology and tooling to deliver synthesized findings in hours to a limited number of days, using AI to accelerate screener creation, protocol development, moderation at scale, and synthesis. You will do this while maintaining methodological rigor and the irreplaceable role of real human research participants.
This role is central to the Experience Design organization's mission to shift from opinion-driven to insight-driven decision-making. The Sr. Director, UX Research ensures that Gap Inc. understands its customers deeply, acts on that understanding quickly, and measures whether the experience delivered matches the experience intended.What You'll Do
  • Build and lead the UX Research practice across Gap Inc., establishing research strategy, standards, and methodology that serve Customer Journey, Product Journey, and Enterprise Journey teams.
  • Move research upstream in the product lifecycle. Partner with Product Management to embed research in discovery and quarterly planning, ensuring insights shape requirements before solutions are committed.
  • Design and implement an AI-augmented research pipeline that compresses cycle times from weeks to hours/limited number of days. Leverage AI for screener generation, protocol development, moderation at scale, and rapid synthesis, while maintaining the methodological integrity of human-centered research.
  • Manage a hybrid research team of Gap FTE researchers and managed service partners. Set quality standards, govern methodology, and ensure research capability scales with organizational demand.
  • Establish the connective tissue between research insights and design and product decisions. Build the systems that make research findable, reusable, and actionable across teams and brands.
  • Partner with the broader UX leadership team to ensure research informs the full design lifecycle: from strategic direction-setting through detailed usability validation and post-launch measurement.
  • Own research operations: tooling strategy and vendor relationships, participant panel management, research governance, and insight repositories. Ensure the practice runs efficiently at enterprise scale.
  • Champion data-driven decision-making across the organization. Translate research findings into narratives that influence executives, product leaders, and brand stakeholders.
  • Define research quality standards and competency frameworks. Develop researchers at all levels, building a practice that attracts and grows top talent.
  • Measure and communicate research impact. Connect research activities to decision quality, reduced rework, conversion improvements, and customer satisfaction outcomes.
Who You Are
  • Extensive experience leading UX research organizations at enterprise scale, with direct accountability for research strategy and operations across multiple product lines or business units.
  • Deep expertise across the full research methodology spectrum: generative and evaluative, qualitative and quantitative, moderated and unmoderated, behavioral and attitudinal. You select the right method for the decision, not the method you prefer.
  • Proven ability to embed research into product operating models. You have built the processes, relationships, and governance that move research from an afterthought to a strategic input.
  • Forward-looking perspective on AI-augmented research. You understand how AI can accelerate research operations while maintaining the irreplaceable value of real human participants and rigorous methodology.
  • Experience managing hybrid or managed service research teams. You know how to maintain quality and methodological standards while scaling through external partners.
  • Strong ability to translate research insights into executive narratives. You connect customer evidence to business decisions and make research indispensable to leadership.
  • Fluency in research operations at scale: panel management, tooling ecosystems, consent and privacy requirements, and research governance.
  • Experience in retail, e-commerce, or multi-brand consumer environments is strongly preferred. Understanding of omnichannel customer behavior, loyalty program dynamics, and brand-differentiated research approaches.
  • A practice builder who develops researchers, establishes competency frameworks, and creates a research culture grounded in rigor, speed, and influence.
  • You know what great research looks like, and you elevate the craft, culture, and capability of everyone around you to achieve it.

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