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Senior Ux Research Operations Jobs (NOW HIRING)

Partner with research operations to source participants for user testing, and handle logistics and ... Evolve Peloton's existing user experience research infrastructure to ensure conducting in-office ...

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

Overview Join Esri as a Senior UX Researcher - ArcGIS Apps, where you'll focus primarily on ArcGIS ... Contribute to research operations that improve rigor, efficiency, and scalability including ...

Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews ... As a Senior UX Researcher on the Core Trust UX team, you will own and drive foundational and ...

Blink is the user experience firm for the world's leading companies. We use evidence-driven design ... Leveraging advanced proficiency in research methods, analysis, and both quantitative and ...

Blink is the user experience firm for the world's leading companies. We use evidence-driven design ... Leveraging advanced proficiency in research methods, analysis, and both quantitative and ...

Senior UX Researcher

Wilmington, DE · On-site

$115K - $130K/yr

Blink is the user experience firm for the world's leading companies. We use evidence-driven design ... Leveraging advanced proficiency in research methods, analysis, and both quantitative and ...

Partner with research operations to source participants for user testing, and handle logistics and ... Experience analyzing research findings and reporting concise and concrete insights and ...

Overview Join Esri as a Senior UX Researcher - ArcGIS Apps, where you'll focus primarily on ArcGIS ... Contribute to research operations that improve rigor, efficiency, and scalability including ...

Business and operational stakeholders * Senior leaders Essential Functions: This role requires advanced experience conducting and leading UX research and design research across the product lifecycle ...

Overview Join Esri as a Senior UX Researcher - ArcGIS Apps, where you'll focus primarily on ArcGIS ... Contribute to research operations that improve rigor, efficiency, and scalability including ...

... Senior UX Researcher to lead end-to-end research that shapes product strategy, informs design ... You'll also play a key role in strengthening research operations by building scalable systems ...

Business and operational stakeholders * Senior leaders Responsibilities Essential Functions: This role requires advanced experience conducting and leading UX research and design research across the ...

Business and operational stakeholders * Senior leaders Responsibilities Essential Functions: This role requires advanced experience conducting and leading UX research and design research across the ...

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How much do senior ux research operations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for senior ux research operations in the United States is $45.04, according to ZipRecruiter salary data. Most workers in this role earn between $37.98 and $50.48 per hour, depending on experience, location, and employer.

What is UX research operations?

UX research operations involves managing the processes, tools, and logistics that support user experience research activities. It includes coordinating research studies, maintaining research repositories, and ensuring efficient workflows for UX researchers. Professionals in this field often work with research tools, data management systems, and cross-functional teams to facilitate effective user insights collection.

Is UI/UX still in demand in 2026?

UI/UX design and research roles, including Senior UX Research Operations, are expected to remain in demand through 2026 due to ongoing digital transformation and the need for user-centered product development. Skills in user research, usability testing, and familiarity with design tools will continue to be valuable in the evolving tech industry.

Is UX research still in demand?

UX research remains a highly sought-after role as companies prioritize user-centered design to improve products and services. Demand for skilled UX researchers continues to grow across industries, often requiring proficiency with research tools and methods. The role offers opportunities in various environments, including tech, healthcare, and finance, with a focus on data-driven decision making.

What is the difference between Senior Ux Research Operations vs Ux Research Specialist?

AspectSenior Ux Research OperationsUx Research Specialist
CredentialsTypically requires experience in research operations, project management, and familiarity with UX toolsRequires knowledge of UX research methods, data collection, and analysis
Work EnvironmentFocuses on managing research processes, tools, and workflows within UX teamsConducts user research, interviews, and usability testing directly with users
Employer & Industry UsageCommon in tech companies, agencies, and large organizations with dedicated research teamsUsed across various industries including tech, healthcare, and retail for hands-on research roles

While Senior Ux Research Operations focuses on managing research processes and tools, Ux Research Specialists are more involved in conducting user research activities. Both roles require a strong understanding of UX principles, but their responsibilities differ in scope and focus.

Is AI replacing UX research?

AI is not replacing UX research but is increasingly used to support it by automating data analysis, user behavior tracking, and pattern recognition. Senior UX Research Operations professionals often manage the integration of AI tools into research workflows to enhance insights and efficiency.
What cities are hiring for Senior Ux Research Operations jobs? Cities with the most Senior Ux Research Operations job openings:
What are the most commonly searched types of Ux Research Operations jobs? The most popular types of Ux Research Operations jobs are:
What states have the most Senior Ux Research Operations jobs? States with the most job openings for Senior Ux Research Operations jobs include:
Senior UX Strategist & Researcher, Research Operations

Senior UX Strategist & Researcher, Research Operations

HelloFresh

Boulder, CO

Other

Medical, Retirement, PTO

Posted 13 days ago


HelloFresh rating

6.6

Company rating: 6.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

10th of 23 rated food delivery companies


Job description

Job Description:

HelloFresh is going AI-first. Join us in leading the shift and building the infrastructure that makes world-class research and strategy possible at scale. As a Senior UX Strategist & Researcher in Research Operations, you'll own work from operational gap to scalable program - designing the tools, processes, and systems that let researchers and product teams move faster, ask sharper questions, and act on insight with confidence. You'll use AI as a genuine creative and operational partner to build things that weren't possible even last year - from AI-assisted product validation workflows to automated recruitment pipelines.

The most valued teammates today don't just respond to requests. They proactively identify where the system breaks down, build programs before anyone has to ask, and earn a seat at the strategic table by making everyone around them more effective. 

This isn't a single-lane role. If you thrive on variety and want your fingerprints across the full UX and research ecosystem, you'll make an impact here. We're looking for someone who can conduct a research study in the morning, turn insights into a visual artifact by afternoon, and spend the next sprint building the AI agent or operational system that makes the next ten studies faster. Above all, we are looking for people who will make HelloFresh better. We believe skills are built in many ways. If you don't "tick every box" but think you'd thrive here, we'd love to hear from you.

About the team
The Insight & Experience Innovation (IXI) practice is a multidisciplinary, global team of UX Research Strategists and Research Operations Specialists within HelloFresh Group's UX organization. We sit at the intersection of operational excellence, human insight, and strategic direction - partnering with cross-functional leadership to shape what gets built and why.

You will ... 

  • Build and scale research infrastructure: Own the development of the systems, tools, and programs that enable researchers and cross-functional partners to make evidence-based decisions at scale - spanning knowledge management, recruitment, democratization, tooling, governance, and more. Translate diverse and ambiguous cross-functional needs into scalable programs and improved ways of working.
  • Drive AI-assisted tooling and automation: Identify and build AI-powered workflows and automations. Accelerate discovery and the product design lifecycle end-to-end- from intake and recruitment through synthesis and implementation. Bring new capabilities into live operations and establish clear guardrails for when and how to deploy them.
  • Influence at strategic altitude: influence decision-makers- often at senior or executive level - by presenting in formats that force a decision in the room, not a follow-up meeting. Build concept artifacts and feasibility frameworks that make choices in system design tangible.
  • Proactively drive operational excellence: Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap. Shape the agenda with intention- surface problems early, propose solutions, and own the outcome.
  • Match teams to the right solutions: Serve as an operational consultant to researchers and cross-functional stakeholders. Understand their workflows, goals, and constraints well enough to recommend the right program method, mechanism, or tool for their use case. Advocate their value and onboard new teams into these systems.
  • Lead strategic research for insights to action: When needed, own the end-to-end research and strategy work streams, from scoping through execution to insight delivery and application, balancing generative, evaluative, qualitative, and quantitative methods. Make insights visible - build the prototype and concept visualizations needed to express strategic direction.
  • Shape experiences across the ecosystem: Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem. Proactively identify which bets need de-risking. Challenge briefs before executing them. Connect findings to business decisions, market context, and KPIs. 
  • Use AI as a force multiplier: Integrate AI across the full stack, removing the execution barriers that kept researchers in their lane. Push the edges of what's possible - experiment with AI-assisted co-creation and novel applications - upskilling others in this domain. Apply strong critical judgment throughout - knowing what good looks like and when to override the model is as important as knowing how to use it.
You have...
  • 5+ years in UX research, UX strategy, Research Operations, or a closely related field within a tech environment
  • Hands-on experience building and scaling business-critical research systems to enable research quality and consistency 
  • Mixed-methods toolkit with strong judgment for when to apply which approach, rightsized to the level of speed and rigor required for the context
  • Experience influencing senior-level stakeholders - changing significant decisions, not just informing them
  • Ability to prototype and visualize strategic direction independently - through concept sketches, lo-fi prototypes, service blueprints, or AI-assisted artifacts
  • Genuine AI fluency in a research or strategy context - demonstrated point of view on how AI should change our workflows and where its limits are, as well as practical experience applying AI in real project contexts
  • Strong business acumen - able to connect research to trade-offs, market context, and commercial implications

You'll get...

  • Competitive salary, 401k with company match that vests immediately upon participation
  • Generous PTO, including sabbatical, and parental leave of up to 16 weeks
  • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
  • Tuition reimbursement for continuing education (upon 2 years of service)
  • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
  • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
  • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.


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About HelloFresh

Sourced by ZipRecruiter

HelloFresh is a meal-kit company based in Berlin, Germany. It is the largest meal-kit provider in the United States and also has operations in Australia, Canada, New Zealand, and the United Kingdom, as well as Europe (Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, France, Italy, Ireland, Spain and Scandinavia). HelloFresh’s mission is to change the way people eat forever by helping consumers save money with every meal, democratizing access to high-quality food, allowing everyone to enjoy a varied and tasty diet, and reducing food waste through CO2 neutral delivery of every box.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US