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Ux Research Operations Jobs in California (NOW HIRING)

Zoox

UX Research Operations Program Manager

Foster City, CA · On-site

$123K - $147K/yr

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

Photon

UX Researcher | Onsite

San Francisco, CA

The UX Researcher is responsible for uncovering deep user insights that inspire and inform creative ... Research Operations & Best Practices * Maintain research documentation and knowledge repositories.

Photon

UX Researcher | Onsite

San Francisco, CA · On-site

The UX Researcher is responsible for uncovering deep user insights that inspire and inform creative ... Research Operations & Best Practices * Maintain research documentation and knowledge repositories.

Esri

Sr. UX Researcher - ArcGIS Apps

Redlands, CA · On-site

Contribute to research operations that improve rigor, efficiency, and scalability including ... Demonstrated experience conducting agile UX research and collaborating closely with cross ...

Wikimedia Foundation

Lead UX Researcher

San Francisco, CA · On-site

$132 - $205/hr

The UX Research Team does qualitative and quantitative research to understand the experiences and needs of the humans who use and contribute to Wikipedia and the Wikimedia projects. This role is to ...

Esri

Sr. UX Researcher - ArcGIS Apps

Redlands, CA · On-site

$112K - $176K/yr

Contribute to research operations that improve rigor, efficiency, and scalability including ... Demonstrated experience conducting agile UX research and collaborating closely with cross ...

Servicenow

Sr. Director, UX Research - AI

Santa Clara, CA · On-site

$255 - $445/hr

You will be joining our 130+ UX Research & Insights (UXRI) Organization, in our rapidly scaling global Experience Team (EX) of over 1000 UX Professionals (Research, Design, Product Content, and Ops)

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Ux Research Operations information

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$38K

$92.6K

$149K

How much do ux research operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for ux research operations in California is $92,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $114,000.00 per year, depending on experience, location, and employer.

What is a UX Research Operations?

A UX Research Operations job focuses on building and optimizing the systems, tools, and processes that enable UX researchers to conduct studies efficiently. This includes managing participant recruitment, research tools, knowledge repositories, compliance, and budgeting. The role helps scale research efforts, ensuring smooth collaboration and high-quality insights for product and design teams.

What are the key skills and qualifications needed to thrive in the UX Research Operations position, and why are they important?

To thrive in a UX Research Operations role, you need expertise in research methodologies, project management, and process optimization, often supported by a relevant degree and experience in user research environments. Familiarity with research management tools (such as Asana, Trello, or UserTesting), participant recruitment platforms, and data privacy compliance is highly valued. Strong organizational, interpersonal, and problem-solving skills help facilitate efficient research across distributed teams. These skills are essential for ensuring smooth research workflows, reliable participant management, and effective collaboration between researchers and stakeholders.

What are some common challenges faced in a UX Research Operations role and how are they addressed?

Professionals in UX Research Operations often encounter challenges such as coordinating research studies across multiple teams, maintaining participant databases, and ensuring privacy and compliance in all research activities. To address these, they implement robust project management workflows, utilize specialized tools for participant scheduling and data tracking, and develop clear guidelines for information security. Regular communication with researchers and stakeholders also helps to minimize bottlenecks and maintain research quality. Being proactive and detail-oriented ensures that operational hurdles are managed efficiently, supporting research teams in delivering actionable insights.

What are the most commonly searched types of Ux Research Operations jobs in California?

The most popular types of Ux Research Operations jobs in California are:

What are popular job titles related to Ux Research Operations jobs in California?

For Ux Research Operations jobs in California, the most frequently searched job titles are:

What job categories do people searching Ux Research Operations jobs in California look for?

The top searched job categories for Ux Research Operations jobs in California are:

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Cities in California with the most Ux Research Operations job openings:

Ux Research Operations jobs near you
Infographic showing various Ux Research Operations job openings in California as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $92,576 per year, or $44.5 per hour.

UX Research Operations Program Manager

Foster City, CA • On-site

Zoox
See more jobs at Zooxexternal

$123K - $147K/yr

Full-time

Medical, Life, PTO

Re-posted 11 days ago

Job description

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the intersection of research, product, data, legal, operations, IT, and vendor ecosystems.

The right person will be a strong cross-functional operator who can manage complex stakeholder relationships, understand how research moves through the organization, and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment, vendor programs, research data governance, feedback pipelines, insight systems, and the mechanisms that help research drive product action.
In this role, you will...
1. Research Operations Infrastructure
  • Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
  • Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
  • Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.
2. Cross-Functional Program Management
  • Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
  • Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
  • Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.
3. Participant Recruitment, Vendor, and Panel Operations
  • Own participant recruitment operations across internal and external participant pools.
  • Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
  • Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.
4. Customer Feedback and Insight Operations
  • Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
  • Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
  • Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.
5. Research Data Governance and Compliance
  • Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
  • Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
  • Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.
Qualifications
  • 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
  • Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
  • Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
  • Experience building scalable processes, tools, dashboards, documentation, or operational systems.
  • Strong stakeholder management, communication, and organizational skills.
  • Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.
Bonus Qualifications
  • Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.
  • Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.
  • Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.
  • Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.
  • Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.
  • Ability to "speak research, product, and systems" - connecting researcher needs, product decisions, and operational infrastructure.
$123,000 - $147,000 a year
Base Salary Range
 
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
 
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
 
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.
 
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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