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Manager Ux Research Operations Jobs in California

Zoox

UX Research Operations Program Manager

Foster City, CA · On-site

$123K - $147K/yr

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

Zoox

UX Research Operations Program Manager

Foster City, CA · On-site

$123K - $147K/yr

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

Photon

UX Researcher | Onsite

San Francisco, CA

Work closely with creative leads, designers, strategists, and product managers during ideation and ... Research Operations & Best Practices * Maintain research documentation and knowledge repositories.

Photon

UX Researcher | Onsite

San Francisco, CA · On-site

Work closely with creative leads, designers, strategists, and product managers during ideation and ... Research Operations & Best Practices * Maintain research documentation and knowledge repositories.

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Manager Ux Research Operations information

What is the difference between Manager Ux Research Operations vs Ux Research Specialist?

AspectManager Ux Research OperationsUx Research Specialist
CredentialsBachelor's or Master's in Human-Computer Interaction, Psychology, or related fields; experience in research operationsBachelor's or Master's in related fields; focus on conducting user research
Work EnvironmentOversees research teams, manages processes, and coordinates resourcesConducts user research, interviews, usability testing, and data analysis
Employer & Industry UsageUsed in tech companies, design agencies, and product teamsCommonly found in UX teams across various industries

The main difference is that the Manager Ux Research Operations oversees research processes and teams, focusing on operational efficiency, while the Ux Research Specialist conducts user research activities directly. The manager role involves strategic planning and resource management, whereas the specialist role emphasizes hands-on research tasks.

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The most popular types of Ux Research Operations jobs in California are:

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For Manager Ux Research Operations jobs in California, the most frequently searched job titles are:

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Infographic showing various Manager Ux Research Operations job openings in California as of August 2026, with employment types broken down into 7% Internship, 69% Full Time, 7% Part Time, 14% Temporary, and 3% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution.

UX Research Operations Program Manager

Zoox

Foster City, CA • On-site

$123K - $147K/yr

Full-time

Medical, Life, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Zoox rating

7.8

Company rating: 7.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

211th of 495 rated machine equipment manufacturers

Job description

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the intersection of research, product, data, legal, operations, IT, and vendor ecosystems.
The right person will be a strong cross-functional operator who can manage complex stakeholder relationships, understand how research moves through the organization, and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment, vendor programs, research data governance, feedback pipelines, insight systems, and the mechanisms that help research drive product action.
In this role, you will...
1. Research Operations Infrastructure
  • Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
  • Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
  • Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.

2. Cross-Functional Program Management
  • Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
  • Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
  • Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.

3. Participant Recruitment, Vendor, and Panel Operations
  • Own participant recruitment operations across internal and external participant pools.
  • Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
  • Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.

4. Customer Feedback and Insight Operations
  • Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
  • Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
  • Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.

5. Research Data Governance and Compliance
  • Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
  • Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
  • Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

Qualifications
  • 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
  • Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
  • Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
  • Experience building scalable processes, tools, dashboards, documentation, or operational systems.
  • Strong stakeholder management, communication, and organizational skills.
  • Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.

Bonus Qualifications
  • Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.
  • Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.
  • Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.
  • Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.
  • Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.
  • Ability to "speak research, product, and systems" - connecting researcher needs, product decisions, and operational infrastructure.

$123,000 - $147,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About Zoox

Sourced by ZipRecruiter

Zoox is dedicated to creating the world's first fully autonomous vehicle fleet and the necessary ecosystem to make this technology accessible. Positioned at the crossroads of robotics, machine learning, and design, Zoox strives to deliver the future of mobility-as-a-service in urban settings. We seek exceptional individuals who share our enthusiasm and are eager to join a dynamic and results-driven team.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Foster City, CA, US

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