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Ux Operations Jobs (NOW HIRING)

Gibson Dunn

Manager, User Experience (UX)

New York, NY · On-site

$127K/yr

Based in New York, the Manager, User Experience will have the primary responsibility of overseeing ... Ensure the operational availability and maintenance of all computer-related equipment, including ...

Zoox

UX Research Operations Program Manager

Foster City, CA · On-site

$123K - $147K/yr

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the ...

The Coca-Cola Company

Staff UX Researcher

Atlanta, GA · On-site

Sales, service, and operational tools used by the teams who run the business day to day * The ... Take ownership of how UX research works at Coca-Cola - defining methods, standards, and ways of ...

ECS

UX Researcher

Falls Church, VA · On-site

The WDP separates business and financial data from operational warfighting data, aiming to ... analysts. • The UX Researcher plays a central role in driving mission-aligned interface ...

Centstone

UX Designer

Minneapolis, MN · On-site

... operations. This project involves designing both public-facing rider experiences and complex back-office administrative systems under tight timelines in a collaborative Agile environment. The UX ...

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How much do ux operations jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ux operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UX Operations professional, and why are they important?

To thrive as a UX Operations professional, you need expertise in project management, user experience processes, and cross-functional coordination, often supported by a background in design, business, or related fields. Familiarity with tools like Jira, Confluence, Figma, and workflow management systems is typical, along with knowledge of design systems and UX metrics. Excellent communication, organizational, and problem-solving skills help you bridge gaps between design, product, and engineering teams. These skills ensure efficient UX team workflows, clear communication, and delivery of high-quality user experiences.

What are UX Operations?

UX Operations, often called UX Ops, refers to the processes, practices, and frameworks that support and enable user experience (UX) teams to work more efficiently and effectively. This includes managing tools, workflows, research repositories, design systems, and collaboration between cross-functional teams. The goal of UX Operations is to streamline the UX process, reduce friction, and ensure that designers, researchers, and stakeholders can focus on creating great user experiences by having the right resources and support in place.

How does a UX Operations professional typically collaborate with design, research, and product teams?

UX Operations professionals serve as a bridge between designers, researchers, and product managers, ensuring that processes, tools, and resources are optimized for efficient collaboration. They facilitate communication by organizing design systems, managing workflow tools, and standardizing best practices, allowing creative teams to focus on their core work. In this role, you'll be involved in coordinating cross-functional meetings, implementing feedback loops, and making sure projects move smoothly from concept through execution. Successful UX Ops specialists are proactive in identifying bottlenecks and developing solutions that enhance team productivity and cohesion.
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Ux Operations jobs near you
Infographic showing various Ux Operations job openings in the United States as of May 2026, with employment types broken down into 7% Full Time, and 93% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Manager, User Experience (UX)

Gibson Dunn

New York, NY • On-site

$127K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm's work is distinguished by a unique combination of precision and vision.
Based in New York, the Manager, User Experience will have the primary responsibility of overseeing all IT local support staff in the New York ensuring the effective and efficient delivery of IT services. The Manager will actively participate in maintaining and improving the User Experience to all customers within the assigned firm offices. This role requires a combination of strategic oversight, technical expertise, and strong leadership skills.
This role reports to the Director of User Experience (UX).
Responsibilities include:
  • Provide strategic leadership and direction to IT local support team, ensuring alignment with organizational goals and objectives.
  • Oversee the effective and timely delivery of IT services across all firm assigned offices.
  • Foster positive relationships with all customer constituencies and team members, ensuring effective communication and collaboration.
  • Ensure the operational availability and maintenance of all computer-related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and when directed by IT Operations, servers and network infrastructure.
  • Take ownership of all issues reported within the assigned offices, ensuring customer communications and follow-up are handled promptly and efficiently by the local support supervisors.
  • Oversee relationships with key stakeholders in the New York office and provide dedicated, high-priority support to their teams and executives.
  • Work closely with IT office support leaders to ensure consistency across all GDC locations.
  • Act as a third-level technical resource, providing guidance and support to resolve complex customer problems effectively.
  • Collaborate with cybersecurity teams to ensure compliance with security policies, regulatory requirements, and best practices for data protection.
  • Manage incident response and resolution for major platform issues, including after-hours escalation for critical incidents.
  • Coordinate the escalation and resolution of technology problems, ensuring timely and effective solutions.
  • Ensure the local teams is maintaining accurate and timely records of technology equipment inventory in the Asset Management System.
  • Serve as an active team member on IT projects, providing leadership and technical expertise as needed.
  • Oversee the use of the call tracking program, ServiceNow, ensuring all issues are logged/tracked accurately and timely, and that teams are compliant with this process.
  • Ensure team compliance with Firm-wide policies, standards, operational guidelines, and administrative procedures relating to the IT function.

Qualifications:
  • Ability to effectively manage and motivate individuals and teams.
  • Strong people management skills including ability to provide effective constructive feedback and coaching.
  • Strong understanding of backend teams, their corresponding functions and interdependencies.
    • Proven experience managing Microsoft platforms in a large, distributed enterprise environment.
    • Deep technical expertise in Microsoft 365, Exchange Online, Teams, SharePoint, Azure Active Directory, and related technologies.
    • Experience supporting cloud-based services.
  • Ability to establish and maintain key stakeholder engagement including partners, senior business leaders, IT colleagues and direct reports.
  • Drive automation and process improvements using PowerShell and other scripting tools to streamline operations and enhance service delivery.
  • Strong problem solver, with an ability to work well under pressure.
  • Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management).
  • Demonstrates good judgment and business acumen, with an understanding of when to drive process and when it is acceptable to work outside of the process.
  • Experience using various metrics and analytics tools to effectively manage performance, projects, scorecards and process improvements.
  • Excellent written and verbal communication skills including ability to convey complex technical information to lay audience.
  • Strong active listening skills.
  • Strong project planning, organizational and execution skills.
  • Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
  • Strategic and creative thinker, with a focus on delivering solutions.
  • Ability to remain calm and reasoned under pressure.
  • Ability to be flexible to meet varied and changing business requirements.

Experience:
  • Bachelor's degree in a related field preferred or technical school training with equivalent experience also considered.
  • Experience in the legal industry is preferred.
  • Minimum 10+ years of relevant experience.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
Compensation & Benefits:
The annual compensation range for this position is $170-210k. The salary offered within this range will depend upon qualifications and other operational considerations.
Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.
For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible.
Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.
If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

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