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Ux Operations Jobs in Massachusetts (NOW HIRING)

Aquent

UX Researcher

Boston, MA · On-site

$52.60 - $58/hr

Are you a seasoned UX Researcher passionate about uncovering user needs and shaping transformative ... operational data. * Forge high-trust partnerships with colleagues across multiple teams and ...

Symbotic

UX Researcher

Wilmington, MA · On-site

What we need We are seeking a talented UX Researcher with a minimum of 2 years of industry ... Knowledge of supply chain operations or robotics systems is a plus. * Soft Skills : * Strong ...

Symbotic

UX Researcher

Wilmington, MA · Hybrid

What we need We are seeking a talented UX Researcher with a minimum of 2 years of industry ... Knowledge of supply chain operations or robotics systems is a plus. * Soft Skills : * Strong ...

State Street Corporation

UI/UX Designers

Burlington, MA · On-site

$80K - $140K/yr

As a UX Designer at CRD, you will work with lead designers and cross-functional product teams to design products used by traders, portfolio managers, compliance professionals, and platform operations ...

State Street Global Advisors

UI/UX Designers

Burlington, MA · On-site

$80K - $140K/yr

As a UX Designer at CRD, you will work with lead designers and cross-functional product teams to design products used by traders, portfolio managers, compliance professionals, and platform operations ...

Judge Group, Inc.

UI UX Designer

Everett, MA · On-site

$65 - $70/hr

Improve complex workflows, forms, dashboards, and operational portals. * Collaborate with product ... Experience designing data-intensive interfaces including dashboards, forms, workflows, and ...

State Street Corporation

UI/UX Designers

Burlington, MA · On-site

$110K - $188K/yr

Senior UX Designer, VP- Charles River Development What we are looking for: Charles River ... operations teams. You will work across one or more product areas within the Alpha platform and ...

Collabera

UX Researcher

Boston, MA · On-site

End client for this project is a large legal organization with operations in more than 100 ... Senior UX Researcher Location: Boston, MA / Eden Prairie, MN / Rocky Hill, CT Duration: 6 month ...

Judge Group, Inc.

UI UX Designer

Boston, MA · On-site

$70 - $80/hr

Operational readiness Risk Management * Surface: * Experience risks * Open questions * Assessment ... Experience translating: * User research * Stakeholder input * Business requirements Into:

Conga

Staff UX Researcher

Boston, MA · On-site

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying ... Manager, User Experience Design A quick snapshot... As a Staff UX Researchers at Conga, you'll ...

Hatch IT

Senior UX Designer

Somerville, MA · On-site

$150 - $200/hr

As a key member of the Design Operations team, you will partner closely with Product Management ... Drive UX strategy and influence product roadmap decisions through customer insights, user research ...

Newfire Global Partners

Director of UX

Boston, MA · Remote

You'll report to our VP of User Experience and serve as the operational owner of the team - the connective tissue between strategy and delivery - while also rolling up your sleeves on critique ...

Carrier

Associate UX Designer

Beverly, MA · On-site

$64K - $129K/yr

Work directly with customers and operational users. You'll learn firsthand how logistics operators ... Bachelor's degree in User Experience (UX) Design, Human-Computer Interaction (HCI), Interaction ...

Newfire Global Partners

Director of UX

Boston, MA · On-site +1

$180K - $230K/yr

You'll report to our VP of User Experience and serve as the operational owner of the team - the connective tissue between strategy and delivery - while also rolling up your sleeves on critique ...

jetsonify

UI/UX Web Designer

Boston, MA · On-site +1

... of Operations, and a Product Manager. Our Environment: Inspiring & Innovative Trustworthy ... We're looking to bring on a talented UI/UX web designer with excellent HTML and CSS skills to join ...

Athenahealth

Lead UX Designer

Boston, MA · On-site

$119K - $156K/yr

In this role, you will partner with product and engineering to solve complex clinical and operational problems through thoughtful UX strategy, research, and design execution. You will balance strong ...

WHOOP

Senior User Experience Researcher

Boston, MA · On-site

$100 - $125/hr

... operations, and fostering a customer-centered decision-making culture across WHOOP. * Mentor ... User Experience Research, or a related field. * 5+ years of experience conducting user research ...

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All JobsUx Operations JobsUx Operations Jobs in Massachusetts

Ux Operations information

What is UX Operations?

UX Operations, often called UX Ops, refers to the processes, practices, and frameworks that support and enable user experience (UX) teams to work more efficiently and effectively. This includes managing tools, workflows, research repositories, design systems, and collaboration between cross-functional teams. The goal of UX Operations is to streamline the UX process, reduce friction, and ensure that designers, researchers, and stakeholders can focus on creating great user experiences by having the right resources and support in place.

What are the key skills and qualifications needed to thrive as a UX Operations professional?

To thrive as a UX Operations professional, you need expertise in project management, user experience processes, and cross-functional coordination, often supported by a background in design, business, or related fields. Familiarity with tools like Jira, Confluence, Figma, and workflow management systems is typical, along with knowledge of design systems and UX metrics. Excellent communication, organizational, and problem-solving skills help you bridge gaps between design, product, and engineering teams. These skills ensure efficient UX team workflows, clear communication, and delivery of high-quality user experiences.

How does a UX Operations professional typically collaborate with design, research, and product teams?

UX Operations professionals serve as a bridge between designers, researchers, and product managers, ensuring that processes, tools, and resources are optimized for efficient collaboration. They facilitate communication by organizing design systems, managing workflow tools, and standardizing best practices, allowing creative teams to focus on their core work. In this role, you'll be involved in coordinating cross-functional meetings, implementing feedback loops, and making sure projects move smoothly from concept through execution. Successful UX Ops specialists are proactive in identifying bottlenecks and developing solutions that enhance team productivity and cohesion.

Are UX operations jobs still in demand?

UX operations roles are increasingly in demand as companies focus on improving user experience and streamlining design processes. These jobs often require skills in project management, collaboration tools, and understanding of user-centered design principles, making them valuable in many organizations across industries.

What are popular job titles related to Ux Operations jobs in Massachusetts?

For Ux Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Ux Operations jobs in Massachusetts look for?

The top searched job categories for Ux Operations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Ux Operations jobs?

Cities in Massachusetts with the most Ux Operations job openings:

Ux Operations jobs near you
Infographic showing various Ux Operations job openings in Massachusetts as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

UX Researcher

Aquent

Boston, MA • On-site

$52.60 - $58/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Placement Type:
Temporary
Salary:
$52.60-58 Hourly
Start Date:
Sep 14, 2026
Aquent is partnering with a leading enterprise in the insurance industry, renowned for its commitment to innovation and delivering best-in-class digital experiences. This organization is at the forefront of shaping how millions interact with essential services, constantly striving to enhance user satisfaction and drive meaningful business outcomes through cutting-edge digital solutions.
Are you a seasoned UX Researcher passionate about uncovering user needs and shaping transformative digital products? We are seeking a dynamic and impactful UX Researcher to independently scope and execute custom research across critical digital assets. In this pivotal role, you will directly influence the development of intuitive and effective experiences for a diverse range of users, from customers and agents to adjusters and call center representatives. Your expertise will be instrumental in guiding product development teams, ensuring every solution truly meets user needs and drives the future of the industry.
Key Responsibilities
  • Spearhead complex research initiatives to define and enhance digital insurance experiences, directly impacting user satisfaction and driving business outcomes.
  • Champion end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data.
  • Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation.
  • Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, and Analytics.
  • Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals.
  • Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context.
  • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders.
  • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals.

Qualifications
  • 5+ years of UX Research experience in a corporate setting, or a Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, or a Master's degree with 3+ years of relevant experience (Master's preferred).
  • Track record of direct corporate experience (candidates with exclusively contractor-only work histories will not be considered).
  • Expertise in a wide range of qualitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews.
  • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing.
  • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations.
  • Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX.
  • Commitment to ongoing learning and staying current with industry techniques and tools.
  • Strong organizational, analytical, critical thinking, and team-building abilities.
  • Proven track record of effective collaboration with cross-functional teams.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

What Sets You Apart
  • Experience in the insurance, financial services, or other highly regulated industry.
  • Extensive experience with agile planning and development processes, with adaptability to varied team paces.
  • A track record of independent decision-making with strong business judgment.
  • Flexibility to adapt and excel in a dynamic environment.
  • Experience with quantitative research methods.
  • A commitment to diversity and inclusion, actively embracing and promoting different perspectives.

About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Other Requirements
Job Title: UX Researcher
Location: Remote (Must be based in Central or Eastern Time Zone)
Duration: 6 months with the potential to extend
Pay Rate: $52 - $58/hr

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