User Operations Associate Content Moderation Jobs in Ohio

Genesis10 is currently seeking a Content Enablement Specialist - Hybrid or Remote for a contract position with a Regional Financial Institution located in Cleveland, OH or Buffalo, NY. This is a 7-month contract opportunity. Compensation: $30.00 per hour, W2 The Content Enablement Specialist supports the execution of a federated content model by combining technical enablement, GenAI solution support, and content operations. This role requires both technical aptitude in AI and platform workflows, as well as strong content judgment. The position contributes directly to authoring and maintaining shared services content, enabling business teams to create high-quality content, and supporting GenAI-powered capabilities. Responsibilities: Create and maintain enterprise shared content within enterprise Knowledge Management software Structure content for clarity, usability, AI consumption, and search effectiveness Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage Support onboarding of new Lines of Business into the KM platform Provide guidance on authoring standards, templates, structure, and best practices for AI-ready content Facilitate working sessions to help SMEs successfully publish content Support and refine AI-enabled capabilities, including AI-generated draft content, content similarity recommendations, staleness detection, and smart tagging Assist with prompt design, tuning, and testing GenAI outputs for accuracy and consistency Monitor performance and recommend improvements to GenAI capabilities Execute testing on content workflows and GenAI capabilities Troubleshoot issues and support root cause analysis Requirements: Strong written and oral communication skills across technical and business audiences Analytical thinking and problem-solving ability Experience with knowledge management or enterprise content platforms Familiarity with Agile delivery practices Desired skills: Experience working with GenAI tools or AI-enabled workflows Experience with content systems, platforms, or structured documentation Experience in regulated environments (banking, financial services, healthcare, etc.) Ability to work across multiple priorities and stakeholders Strong attention to detail and quality Technical curiosity and ability to learn evolving AI capabilities Facilitation and stakeholder support skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.