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User Operations Associate Content Moderation Jobs in Kentucky

Thomas More University

IT Help Desk Manager

KY · On-site

... operational efficiency, and user experience. The position plays a key role in advancing ... Develop and maintain knowledge base content, support documentation, and help desk scripts

Apply Early

AdientOne LLC

CAD Technician

Edgewood, KY · On-site

... user requirements, costs, and benefits in support of documentation required for the demand ... Sales operations, order entry, accounting, finance, procurement, warehouse operations, order ...

Dynamic Campus, Inc.

Business Analyst

Pikeville, KY · On-site

Having held a "Power User" type position is a plus. The role of the Business Analyst is to work ... Support daily operational tasks. * Perform necessary functional testing to ensure the success of ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Kentucky

User Operations Associate Content Moderation information

See Kentucky salary details

$26.1K

$98.2K

$142.9K

How much do user operations associate content moderation jobs pay per year?

As of Jul 4, 2026, the average yearly pay for user operations associate content moderation in Kentucky is $98,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $133,800.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in Kentucky? For User Operations Associate Content Moderation jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in Kentucky look for? The top searched job categories for User Operations Associate Content Moderation jobs in Kentucky are:
What cities in Kentucky are hiring for User Operations Associate Content Moderation jobs? Cities in Kentucky with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Kentucky as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $98,232 per year, or $47.2 per hour.
IT Help Desk Manager

IT Help Desk Manager

Thomas More University

Covington, KY • On-site

Other

Posted 22 days ago

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Job description

Core Values

As stewards of Thomas More University, it is expected that your work and contributions to our community will reflect the mission, values, and integrity of the University. We are committed to being a student-ready University and aspire to facilitate an interconnected community of excellence. In doing so, we will foster a sense of responsibility to others, act with respect, tolerance and compassion towards others, and care for God’s creation. Through this engagement, Thomas More University is a thriving and dynamic institution that espouses the values of a Catholic Liberal Arts education committed to the students that we serve today, those that we will serve tomorrow, and the communities our graduates will serve.

Basic Purpose

The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This role ensures reliable, high-quality technology services for faculty, staff, and students while driving continuous improvement in service delivery, operational efficiency, and user experience. The position plays a key role in advancing institutional effectiveness through process improvement, user education, and service excellence at Thomas More University.

This position supports Thomas More University and Covington Latin School.

Core Values and Competencies

  • Leadership and team development
  • Customer focus and service orientation
  • Analytical thinking and problem-solving
  • Process improvement and operational efficiency
  • Communication and instructional effectiveness
  • Ability to lead change and build cross‑functional partnerships
  • Technological fluency and systems thinking

Key Responsibilities

  • IT Support Operations & Leadership
    • Direct daily operations of the IT help desk, ensuring timely and effective resolution of service requests
    • Manage all computer and device repair activities to ensure equipment is operating effectively
    • Maintain accurate inventory of technology assets, including selection, purchase, deployment, and disposal
    • Lead the development, implementation, and continuous improvement of technical support processes and procedures to ensure consistent, high-quality service delivery
    • Supervise, train, and evaluate help desk staff and student workers
  • User Support, Training, and Documentation
    • Coordinate user support services for desktops, laptops, peripherals, and other campus technologies
    • Support instructional technology and equipment, including classroom systems and faculty technology needs with the exception of specialized equipment or software
    • Assist with maintaining security and access management by complying with University policy and best practices, manage requests for technological access, distribute user credentials, and troubleshoot issues as needed
    • Create and publish user-facing materials to support self-service and effective technology use
    • Support student and employee onboarding and continuous learning related to institutional technologies
    • Develop and maintain knowledge base content, support documentation, and help desk scripts
    • Coordinate and deliver end-user training in partnership with campus stakeholders
  • Event & Campus Technology Support
    • Coordinate and support technology needs for campus events, including setup, troubleshooting, and on-site or on-call assistance
    • Collaborate with event organizers and campus partners to ensure successful execution of technology-supported events
    • Manage scheduling and prioritization of event-related IT support resources
  • Printing Services Management
    • Oversee campus printing services, including printer fleet coordination, vendor relationships, maintenance, and user support
    • Ensure reliable and secure printing solutions aligned with institutional needs
  • Process Improvement & Service Excellence
    • Identify and implement opportunities to streamline operations and enhance the user experience
    • Apply IT service management best practices
    • Contribute to institutional initiatives related to service quality, effectiveness, and digital transformation
    • Serve as a liaison between IT and campus departments to ensure alignment of services and expectations
    • Collaborate with IT teams on system implementations, upgrades, and support transitions
    • Serve on Event Logistics Team and Space Utilization Committee
    • Other duties as assigned
  • This position operates in a collaborative campus environment and may require occasional evening or weekend work to support critical system needs or campus initiatives

Education, Specialized and/or Technical Knowledge Requirements

  • Bachelor’s degree in Information Technology, Information Systems, or related field
  • 3–5 years of experience in IT support services or help desk operations
  • Demonstrated experience supervising staff or leading teams
  • Strong understanding of customer service in a technology environment
  • Experience with ticketing systems and knowledge management tools
  • Excellent communication and interpersonal skills
  • Experience developing user training materials or programs

Physical Job Requirements

Tools and Equipment Used

  • Personal computer, copier, phone and other typical office equipment

Travel

  • Minimal – less than 5% of the time

Physical & Mental Demands

  • Frequently required to sit at/in a desk/vehicle for long period of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of all assigned equipment
  • Ability to speak to and hear employees/students via phone or in person
  • Body motor skills sufficient to enable incumbent to move around all areas of the campus
  • Ability to analyze data and other reports and make recommendations
  • Mental requirements include: compare, decide, direct, problem solve, analyze, instruct, interpret