With 150,000 associates across the globe, we're the team behind the best experiences for +800 of ... operations. This role focuses on troubleshooting hardware, software, network, and user-access ...
With 150,000 associates across the globe, we're the team behind the best experiences for +800 of ... operations. This role focuses on troubleshooting hardware, software, network, and user-access ...
Senior Trainer
Chevrolet, KY · On-site
You will focus on operational and/or leadership courses tailored to associate and manager-level ... content for diverse learning styles and skill levels. -Previous experience in a leadership or ...
Senior Trainer
Chevrolet, KY · On-site
You will focus on operational and/or leadership courses tailored to associate and manager-level ... content for diverse learning styles and skill levels. -Previous experience in a leadership or ...
User Operations Associate Content Moderation information
See Happy, KY salary details
$31.2K - $43.9K
4% of jobs
$43.9K - $56.7K
3% of jobs
$56.7K - $69.4K
18% of jobs
$69.7K is the 25th percentile. Wages below this are outliers.
$69.4K - $82.1K
9% of jobs
$82.1K - $94.8K
8% of jobs
$94.8K - $107.6K
3% of jobs
$107.6K - $120.3K
3% of jobs
The median wage is $125K / yr.
$120.3K - $133K
4% of jobs
$133K - $145.7K
3% of jobs
$145.7K - $158.4K
3% of jobs
$163.5K is the 75th percentile. Wages above this are outliers.
$158.4K - $171.2K
41% of jobs
$31.2K
$117.7K
$171.2K
How much do user operations associate content moderation jobs pay per year?
As of Jul 26, 2026, the average yearly pay for user operations associate content moderation in Happy, KY is $117,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $160,200.00 per year, depending on experience, location, and employer.
What does a User Operations Associate in Content Moderation do?
A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.
What is the difference between User Operations Associate Content Moderation vs User Support Specialist?
| Aspect | User Operations Associate Content Moderation | User Support Specialist |
|---|---|---|
| Primary Focus | Monitoring and moderating user-generated content to ensure community guidelines are followed | Assisting users with account issues, inquiries, and technical support |
| Skills & Credentials | Knowledge of content policies, communication skills, attention to detail | Customer service skills, technical troubleshooting, communication skills |
| Work Environment | Online platforms, moderation tools, often shift-based | Customer support centers, help desks, remote or in-office |
| Industry Usage | Social media, online communities, gaming platforms | Tech companies, SaaS platforms, online services |
While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.
What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?
To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.
What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?
User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What cities near Happy, KY are hiring for User Operations Associate Content Moderation jobs? Cities near Happy, KY with the most User Operations Associate Content Moderation job openings:
Foundever rating
5.6
Based on 192 frontline employees who took The Breakroom Quiz
40th of 72 rated call and contact centers
Job description
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
Job Summary
We are looking for an IT Support Specialist to provide technical support and maintain a reliable, secure, and efficient technology environment for employees and business operations. This role focuses on troubleshooting hardware, software, network, and user-access issues while delivering a positive employee experience through responsive and professional support.
Primary Job Responsibilities
Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and business applications
Troubleshoot hardware, software, connectivity, and access-related issues
Manage user accounts, passwords, and permissions across company systems
Install, configure, and maintain operating systems, applications, and IT equipment
Support onboarding and offboarding activities, including device preparation and account setup
Monitor and track support tickets to ensure timely resolution and communication
Document technical procedures, solutions, and support activities
Escalate complex technical issues to senior IT teams when required
Support cybersecurity practices by following company security policies and reporting risks
Collaborate with internal teams to improve IT services and user satisfaction
Key Competencies
Communication
Team collaboration
Attention to detail
Adaptability
Time management
Customer focus
Salary Range
The base pay range for this position is up to $21 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements:
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
What Foundever employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Foundever
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1994