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User Experience Program Manager Jobs in Texas (NOW HIRING)

Haven Energy

Experience Program Manager

Austin, TX · Remote

$85K - $115K/yr

Overview We're looking for an Experience Program Manager to own the operational health of our customer experience. This person will manage customer feedback programs, maintain customer journey ...

Summit K12

UI/UX Manager

Austin, TX · On-site +1

$115K/yr

UI/UX Manager Department: Product Management Employment Type: Full Time Location: Remote - USA ... Paid Time Off (PTO) program * 10 paid holidays plus 1 floating holiday annually * Wellness ...

Summit K12

UI/UX Manager

Austin, TX · On-site

$115K/yr

Description The UI/UX Manager is the owner of the Summit K12 design system and user experience ... Paid Time Off (PTO) program * 10 paid holidays plus 1 floating holiday annually * Wellness ...

Yum

Sr. Manager, UX/UI

Plano, TX · On-site

$111K/yr

KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience ... KFC Harvest program, which to date has donated over 82 million pounds of food to our local ...

HILTI

UX Architect

Plano, TX · On-site

Work closely with software developers, product managers, and other stakeholders to integrate UX design with technical and business requirements and ensure scalable UX implementation. * Prototyping ...

Yum! Brands

UX Design Manager

Plano, TX · On-site

$137K - $150K/yr

As the UX Design Manager (US), you will lead and develop a highperforming team of designers responsible for US Pizza Hut digital experiences across web and mobile platforms. In collaboration with UX ...

Magicforce

UX Researcher

Dallas, TX

$60 - $70/hr

... Product Managers, Architects, and Engineering teams · Translate research findings into UX and UI solutions · Support usability improvements and product innovation initiatives · Present design ...

Yum Brands

UX Design Manager

Plano, TX

$137K - $150K/yr

As the UX Design Manager (US), you will lead and develop a highperforming team of designers responsible for US Pizza Hut digital experiences across web and mobile platforms. In collaboration with UX ...

Yum Brands

Sr. Manager, UX/UI

Plano, TX

$111K/yr

KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience ... KFC Harvest program, which to date has donated over 82 million pounds of food to our local ...

Redolent, Inc

UX Designer

Dallas, TX · On-site

... Manages project team User Experience (UE) deliverables Supports User Experience strategy and innovation Minimum Qualifications A strong product design portfolio that demonstrates how you design to ...

Yum! Brands

Sr. Manager, UX/UI

Plano, TX · On-site

$111K/yr

KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience ... KFC Harvest program, which to date has donated over 82 million pounds of food to our local ...

AppFolio

User Experience Designer

Richardson, TX · On-site

Property managers spend much of their time communicating with prospects-- answering questions, scheduling showings, and building trust. The UX Designer for our Agentic AI Leasing product will design ...

AppFolio

User Experience Designer

Richardson, TX · On-site

$104K - $130K/yr

Property managers spend much of their time communicating with prospects-- answering questions, scheduling showings, and building trust. The UX Designer for our Agentic AI Leasing product will design ...

Yum

UX Design Manager

Plano, TX · On-site

$137K - $150K/yr

As the UX Design Manager (US), you will lead and develop a high-performing team of designers responsible for US Pizza Hut digital experiences across web and mobile platforms. In collaboration with UX ...

Copart, Inc.

UX Developer

Dallas, TX · On-site

Work closely with AI scientists, developers, UX researchers, and product managers to build seamless experiences Qualifications Required • 3+ years of UX design experience with strong knowledge of ...

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User Experience Program Manager information

How does a User Experience Program Manager typically collaborate with design and engineering teams to ensure project success?

A User Experience Program Manager acts as a bridge between design, engineering, and other cross-functional teams, ensuring alignment on project goals, timelines, and deliverables. They facilitate communication, manage stakeholder expectations, and help prioritize features based on user research and business objectives. Regular check-ins, collaborative workshops, and clear documentation are common practices to maintain momentum and address challenges early. This role requires balancing user needs with technical feasibility, making effective collaboration essential for delivering high-quality user experiences.

What are the key skills and qualifications needed to thrive as a User Experience Program Manager, and why are they important?

To thrive as a User Experience Program Manager, you need a solid understanding of UX design principles, project management methodologies, and a background in design, human-computer interaction, or a related field. Familiarity with tools such as Jira, Asana, Figma, and UX research platforms, as well as certifications like PMP or Agile, are commonly required. Exceptional communication, stakeholder management, and leadership skills set outstanding candidates apart. These skills ensure seamless coordination between cross-functional teams, alignment of user needs with business goals, and successful delivery of impactful user experiences.

What is the difference between User Experience Program Manager vs User Experience Designer?

AspectUser Experience Program ManagerUser Experience Designer
CredentialsTypically requires a bachelor’s or master’s in UX, HCI, or related fields; certifications like PMP or UX certifications are commonUsually holds a degree in design, human-computer interaction, or related fields; certifications like NN/g or Adobe are beneficial
Work EnvironmentFocuses on managing multiple projects, coordinating teams, and aligning UX strategies across departmentsCenters on designing user interfaces, creating prototypes, and conducting user research
Employer & Industry UsageCommon in tech companies, agencies, and large organizations with complex UX initiativesFound in design agencies, product teams, and companies emphasizing user-centered design

The User Experience Program Manager oversees multiple UX projects, coordinating teams and strategies, while the User Experience Designer focuses on creating and refining user interfaces and experiences. Both roles require UX knowledge but differ in scope and responsibilities.

What does a User Experience Program Manager do?

A User Experience (UX) Program Manager oversees projects and initiatives that improve the usability and satisfaction of digital products. They coordinate cross-functional teams—including designers, developers, and product managers—to ensure that user experience goals are met on time and within budget. Their responsibilities include setting project timelines, managing resources, and measuring the success of UX improvements. Ultimately, they serve as a bridge between stakeholders and UX teams to deliver products that delight users.
What are popular job titles related to User Experience Program Manager jobs in Texas? For User Experience Program Manager jobs in Texas, the most frequently searched job titles are:
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User Experience Program Manager jobs near you
Experience Program Manager

Experience Program Manager

Haven Energy

Austin, TX • Remote

$85K - $115K/yr

Full-time

Posted 16 days ago

Job description

About Haven Energy

Haven Energy helps homeowners access clean, resilient energy through solar and battery systems. We combine technology, operations, and customer experience to make the transition to home energy simple and trustworthy.

Overview

We're looking for an Experience Program Manager to own the operational health of our customer experience. This person will manage customer feedback programs, maintain customer journey communications, monitor customer experience quality, and ensure customer-facing touchpoints remain accurate as our processes evolve.

The ideal candidate is highly organized, customer-obsessed, and enjoys building systems that help teams consistently deliver great experiences. This role sits within the Experience Strategy team and works closely with Operations, Product, Sales, and Customer Support.

Customer experience is one of Haven's most important differentiators. This role will help ensure we continuously understand our customers, maintain a high-quality experience, and scale our operations without losing the trust and transparency that homeowners expect.

What You'll Do

Own Voice of Customer Programs

  • Manage customer feedback programs including NPS, CSAT, cancellation surveys, and referral feedback

  • Monitor response rates and feedback quality

  • Maintain customer experience dashboards and reporting

  • Identify recurring customer pain points and emerging trends

  • Produce regular customer experience health reporting

Manage Customer Journey Communications

  • Own customer-facing email and SMS communications throughout the customer lifecycle

  • Update communications as business processes evolve

  • Maintain communication templates and content libraries

  • Ensure customer messaging remains accurate, timely, and consistent

Monitor Experience Quality

  • Conduct regular customer journey audits

  • Review customer feedback and support interactions

  • Identify communication gaps, friction points, and broken experiences

  • Track and coordinate resolution of customer experience issues

Maintain Experience Systems

  • Maintain journey maps and customer-facing process documentation

  • Manage experience-related tooling and workflows

  • Support implementation of new customer experience initiatives

  • Improve operational processes that support customer experience measurement and execution

Drive Cross-Functional Alignment

  • Partner with Operations, Product, Sales, and Customer Support teams

  • Ensure customer experience updates are reflected across customer touchpoints

  • Help create consistency throughout the customer lifecycle

Success in This Role

Within your first year, you will:

  • Establish a reliable Voice of Customer operating cadence

  • Create visibility into customer sentiment and experience trends

  • Ensure customer communications remain current and accurate

  • Improve experience monitoring and issue identification

  • Help teams make more customer-informed decisions

Qualifications

  • 3–6 years of experience in Customer Experience, Customer Success Operations, Program Management, Service Operations, or a related field

  • Strong project and program management skills

  • Excellent written communication skills

  • Experience working cross-functionally across multiple teams

  • Strong attention to detail and operational rigor

  • Comfort working with data, dashboards, and reporting

  • Experience managing NPS, CSAT, or Voice of Customer programs

  • Nice to have: Experience in startups in home services, climate tech, energy, or operationally complex businesses

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