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SMC Region USC

Sales Support Specialist

Elko, NV

$21.75 - $29.50/hr

Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and ...

SMC Region USC

Regional Sales Manager NV/UT

Elko, NV

Collaborate across Sales, Services, Operations, Finance, CSC, and Logistics to ensure alignment and enable profitable growth. Your profile You hold a Bachelor's Degree in Business, Engineering, or a ...

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How much do usc csc jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for usc csc in the United States is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $20.43 per hour, depending on experience, location, and employer.

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It appears there is a duplication in the comparison. Assuming the intended comparison is between Usc Csc and Usc Csc, which may be a typo. If comparing Usc Csc to a similar role like Usc Csc, the differences are minimal as they are the same certification. Typically, Usc Csc professionals work in security and compliance roles within government or private sectors, requiring similar credentials and work environments. For clarity, please specify the second role for an accurate comparison.

What are the key skills and qualifications needed to thrive as a USC Customer Service Coordinator (CSC), and why are they important?

To thrive as a USC Customer Service Coordinator (CSC), you need strong communication skills, attention to detail, and experience in customer service, ideally supported by a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and office productivity software is typically required. Exceptional problem-solving abilities, patience, and a collaborative attitude are important soft skills that help manage customer interactions effectively. These competencies are crucial for maintaining high customer satisfaction, resolving issues efficiently, and supporting organizational objectives.

What are USC CSC jobs?

USC CSC typically refers to positions within the University of Southern California's Career Services Center (CSC). These jobs involve assisting students and alumni with career planning, resume building, job search strategies, and connecting them to potential employers through events and resources. Staff in these roles may provide one-on-one counseling, organize workshops, and manage employer relations to enhance students' career development. Working at the USC CSC is ideal for those passionate about education, career guidance, and student services.

What are some common challenges faced by a USC CSC (Customer Service Center) representative, and how can new hires best prepare for them?

USC CSC representatives often encounter challenges such as managing high call volumes, handling complex or emotionally charged customer inquiries, and staying up-to-date with university policies and procedures. To prepare, new hires should familiarize themselves with commonly asked questions, practice active listening, and develop strong problem-solving skills. Collaborating with team members and seeking feedback from supervisors can also help build confidence and efficiency in the role.
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Usc Csc jobs near you
Infographic showing various Usc Csc job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution, with an average salary of $43,090 per year, or $20.7 per hour.

Sales Support Specialist

SMC Region USC

Elko, NV

$21.75 - $29.50/hr

Full-time

Medical, Dental, Retirement

Posted 14 days ago

Job description

Sandvik Mining has an opening for a Sales Support Specialist.Coordinate an online technical support which supports the sales organization. Administrate support cases - log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource.

Job Purpose: Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfaction

MAIN RESPONSIBILITIESEnvironment, Health and Safety
  • Adopt a proactive approach to building a sustainable Sandvik Environment,Healthand Safety (EHS) culture within the workplace
  • Conduct yourselfin accordance withSandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers
  • Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace.
  • Comply withall aspects of the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe work practices in the workplace and toeliminateenvironmental harm.
  • Identifyand report any unsafe work behaviours/ practices, hazards, and incidentsimmediately
  • Interpret & present EHS leading & lagging indicator data for review with team monthly
  • Regular review of the EHS reporting for sites anddemonstratecomplianceintothe EHS database (EHS360)

Key Responsibilities

  • Provide process and system support for Aurora, eBusiness, Salesforce, etc.
  • Execute training and implement updates in systems and applications.
  • Liaise with IT and systems teams on updates and training.
  • Identifyimprovement opportunities in processes and systems.
  • Set up and administereBizprogram users.
  • Provide first-line support for salesteamand customers.
  • Manage technical/systems onboarding for new customers.
  • Configure customerneedsto matchappropriate eBusinesspackages.
  • Maintain data integrity in eBusiness systems.
  • Identifyand resolveeBizerrors.
  • Liaise withlogistics, sales, pricing, and others toidentifypatterns.
  • Execute reports and analytical insights to support CSC improvements.
  • Regularly review KPI's and ensure corrective actions are taken whererequired
  • Ensures properon-boardingof new personnelin accordance withSandvik procedures
  • Ensure effective resource planning & management
  • Ensure CSC processes and global guidelines are followed

EXPERIENCE

  • 4-7 years of experience in arelated field
  • 3 - 5 years Sales experience, preferably internal sales
  • Systems &applicationsexperience.

EDUCATION

  • University (College) Degree or Diploma in a commercial field or relevant experience
  • Systems/Applications training
  • Senior Certificate or relevant equivalent (desired).

OTHER

  • Ability to work flexible hours
  • Ability and availability to travel domestically and/or internationally asrequired

COMPETENCIES

  • High-level attention to detail
  • Excellent communication skills and ability to communicate at all levels
  • Ability to look, listen for, and communicate opportunities for providing new or enhanced services to customers
  • Good interpersonal skills
  • Competent at applying the Sandvik performance management processes
  • Demonstrated ability to lead,manageand develop a high performing and diverse team
  • Ability to coach and mentor employees to achieve goals
  • Good planning,schedulingandorganizationskills
  • Ability to analyze situations fully and accurately and reach productive decisions.
  • Strong negotiation and problem-solving skills to influence internal stakeholders and customers
  • Strong health and safety culture
  • Ability to adapt to and manage change
  • Strong customer focus
  • Flexible, self-motivated withdemonstratedinitiative andstrong senseof accountability
  • High levelof professionalism, honesty, and integrity
  • Ability to understand and manage data and work in relevant systems
  • Ability to manage conflict in a contactcenterenvironment
  • Understanding of employee relations

In addition, the employee may be assigned other duties within the area of their competence

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to Apply

For immediate consideration, please apply online at http://www.sandvik.com/careers for the Sales Support Specialist, Job Req. ID# R0089715.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Apply