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Job Description:

The UPS Store (TUPSS) Compliance Specialist is responsible for developing and maintaining compliance documents, internal business practices, and network processes and procedures to support over 5,400 locally owned The UPS Store locations.

This position is responsible for reviewing compliance packet submissions, performing detailed analysis, and documenting findings in alignment with internal business procedures. It ensures adherence to brand standards, addresses customer escalations by providing timely resolutions, and supports decision-making through research and report preparation. The Compliance Specialist also partners with stakeholders to manage and escalate compliance issues, develop corrective actions, and recommend enhancements to existing processes.

This position is responsible for reviewing the compliance packet submissions, conducting analysis, documenting, and communicating findings per the internal business processes. This position upholds brand standards, responds to customer escalation requests, provides resolution, conducts research and prepares reports. He/She collaborates with stakeholders to resolve and escalate compliance failures, creating corrective action and recommending process improvements.

Responsibilities

• Review compliance packet submissions and determine acceptance or rejection within allocated timeframes based on required documentation.
• Assess compliance packets to determine center compliance status.
• Document exceptions to brand standards and compliance following internal business processes.
• Ensure center builds meet standards in Corporate and Area Owned locations.
• Follow up with Franchisee Consultants and Area Franchisees regarding past-due compliance packages.

• Collaborate with colleagues to develop and update documents supporting The UPS Store standards and specifications.
• Collaborate with internal teams and field representatives to address and escalate compliance concerns.

• Respond to field inquiries via email and Microsoft Booking sessions. Conduct sessions with field personnel to address questions related to compliance reviews.

• Review changes to compliance processes, update supporting resources, and communicate changes to stakeholders.

• Process check requests for vendors related to upgrades in accordance with internal business reviews.
• Release funds to franchisees, Corporate Regions, and Area Franchisees in accordance with internal business practices.
• Process check requests related to Renewal Rebates per internal business practices.
• Process vendor invoices, ensuring timely payment aligned with contract terms and internal procedures.
• Perform account reconciliation in accordance with internal business processes.

• Review and process Order Workbooks (OOW) and Digital Order Workbooks (DOW) in accordance to internal business practices.

• Generate reports using basic software tools. Review and update data for accuracy and completeness. Identify and resolve issues in report generation, such as missing variables or incorrect data. Identify operational challenges and propose solutions to management.

• Assist with tasks and deliverables for the Design and Construction team, Operations department, or other company initiatives as needed.

Qualifications:

• Experience in compliance review and facilitation
• Analytical skills for conducting analysis and identifying compliance issues
• Positive, adaptable, and agile professional with a collaborative, solutions-oriented mindset
• Identifies customer problems; uses appropriate internal resources to resolve complex customer issues
• Experience using Microsoft Office products or equivalent software
• Excellent communication skills for effective communication with stakeholders
• Attention to detail and ability to work independently
• Bachelor's Degree (or internationally comparable degree)- Preferred

BASIC QUALIFICATIONS:

• Must have a reliable home office environment and the ability to work effectively in a virtual team setting.
• 5+ years of franchise experience - Preferred.
• Bachelor's Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.

Additional Information for Internal Candidates:

This job is a grade 10D

Last Day to apply will be 11:59pm 8/13/26

Compensation: the posted range in job description is for entire state of California. Comp will be determined by location since role is remote. Please note that we are budgeted for a specific amount - new hires would start between $23.90 - $27.75/hr.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.