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Universal Customer Service Jobs (NOW HIRING)

TEKsystems

Universal Customer Advisor

Warren, MI · Hybrid

$20 - $21.50/hr

Provide support for service-related concerns, product inquiries, and brand-related requests * Assist customers with technical troubleshooting related to vehicle features, connectivity, mobile apps ...

Universal Home Services

$15.50 - $20/hr

Customer Service / Administrative These roles are essential to keeping our operations running ... Why Work With Universal Home Services? * Competitive pay and benefits * Training, mentorship, and ...

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How much do universal customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for universal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service Representative, and why are they important?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.
More about Universal Customer Service jobs
What states have the most Universal Customer Service jobs? States with the most job openings for Universal Customer Service jobs include:
What job categories do people searching Universal Customer Service jobs look for? The top searched job categories for Universal Customer Service jobs are:
Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Universal Customer Support Representative

JAB Wireless

Irving, TX

$20/hr

Other

Posted 3 days ago

Job description

Universal Customer Support Representative (Inbound)
Compensation
Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential
Based on experience
Position Overview
The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.
This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.
Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.
Key Responsibilities
Inbound Customer Support & Issue Resolution
  • Handle a high volume of inbound customer calls while maintaining professionalism, empathy, and accuracy
  • Resolve a wide range of inquiries including billing questions, account updates, rate plans, and technical troubleshooting
  • Take full ownership of customer issues from start to finish, actively listening and confirming resolution before ending the call
  • Balance efficiency with quality by resolving issues correctly the first time
Billing, Account & Self-Service Support
  • Review customer billing ledgers, explain charges clearly, and resolve billing concerns
  • Assist customers in selecting appropriate rate plans, equipment, and additional services
  • Guide customers through the customer portal and self-service tools, ensuring understanding of next steps
  • Accurately document all interactions and update customer records
Technical Support (Foundational)
  • Provide technical support for Internet, VoIP, email, web hosting, and Ethernet services
  • Troubleshoot service issues using established tools and procedures
  • Use sound judgment to schedule onsite service visits or equipment replacements when needed
Collaboration & Continuous Improvement
  • Communicate recurring customer issues and process gaps to internal departments
  • Adhere to all policies, procedures, and quality standards
  • Maintain punctuality, reliability, and a professional demeanor in a team environment
How Success Is Measured
Success in this role is measured using clear, well-defined performance metrics, including:
  • First Contact Resolution (FCR): Resolving the customer's issue during the initial interaction without the need for follow-up
  • Average Handle Time (AHT): Managing call length efficiently while still providing a high-quality customer experience
  • Customer Satisfaction (CSAT): Customer feedback reflecting satisfaction with service and issue resolution
  • Schedule Adherence: Being available and ready to handle calls as scheduled
  • Quality & Accuracy: Proper documentation, correct resolutions, and adherence to procedures
Required Qualifications
  • Strong customer service, communication, and listening skills
  • Ability to build rapport and remain calm in a high-volume inbound call environment
  • 1-2 years of related experience preferred (call center, customer service, billing, or technical support)
  • Strong computer skills with the ability to navigate multiple systems simultaneously
  • Basic understanding of billing concepts (credits, debits, percentages, discounts)
  • Typing speed of 30 WPM or higher preferred
Technical Knowledge (Preferred / Trainable)
  • Basic understanding of:
    • IP addressing and networking fundamentals
    • Wi-Fi and network hardware concepts
    • Email setup and configuration
  • Willingness to learn new systems and technical concepts quickly
Schedule & Work Location
  • This is primarily an in-office position in a shared workspace environment
  • Limited work-from-home opportunities may be required on an occasional basis for business continuity or operational needs
  • Availability for evenings and/or weekends may be required
Working Conditions
  • Prolonged periods of sitting, speaking, and computer use
  • Occasional standing, walking, reaching, and lifting up to 15 pounds

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/

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