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Universal Customer Service Jobs (NOW HIRING)

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal, North America's leading security and facility services company, offers rewarding ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

Commercial National Bank

Universal Banker

Texarkana, AR · On-site

$11.50 - $18/hr

An ideal candidate for this position will possess excellent customer service skills, have ... The Universal Banker position is available in three levels. Higher levels take on additional ...

Universal Presentation Concepts

Customer Service

Madison, WI

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com Universal ...

Horicon Bank

Universal Banker

Wauwatosa, WI · On-site

$17.50 - $21.75/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com Universal ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, Universal Presentation Concepts (UPC) is an ...

Horicon Bank

Universal Banker

Milwaukee, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

Universal Presentation Concepts

Customer Service

Madison, WI

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com Universal ...

Commercial National Bank

Universal Banker

Texarkana, AR · On-site

$11.50 - $18/hr

An ideal candidate for this position will possess excellent customer service skills, have ... The Universal Banker position is available in three levels. Higher levels take on additional ...

Horicon Bank

Universal Banker

Wauwatosa, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

Commercial National Bank

Universal Banker

Texarkana, AR · On-site

$11.50 - $18/hr

An ideal candidate for this position will possess excellent customer service skills, have ... The Universal Banker position is available in three levels. Higher levels take on additional ...

First Reliance Bank

Universal Banker

West Columbia, SC · On-site

$16.75 - $20.75/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal ® is hiring a Call Center Representative at our Service Assurance Center (SAC) in ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

Burke & Herbert Bank & Trust

Universal Banker

Seaford, DE · On-site

$17 - $21.25/hr

Universal Bankers provide superior customer service experience, based on all Service Beyond Expectations-Begins With Me pillars. * Perform routine banking transactions such as deposits, checks ...

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All JobsUniversal Customer Service Jobs

Universal Customer Service information

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$9

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$26

How much do universal customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for universal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service Representative, and why are they important?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.
More about Universal Customer Service jobs
What states have the most Universal Customer Service jobs? States with the most job openings for Universal Customer Service jobs include:
What job categories do people searching Universal Customer Service jobs look for? The top searched job categories for Universal Customer Service jobs are:
Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (Universal Banker Representative)

Customer Service Representative (Universal Banker Representative)

MOUNTAINONE BANK

Pittsfield, MA

$20 - $23.50/hr

Full-time

Posted 24 days ago

Job description

Position: Universal Banker Representative

Reports to: Community Banking Officer

Grade Level: 103

Supervises: None

Location: Pittsfield Office 

The pay range for this position is $20.00 to $23.50 an hour dependant upon qualifications and experience.

This position is eligible for a $2,000 sign on bonus paid after 90-days of employment. 

Job Summary:

The Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker proactively participates in the branch sales referral process as directed by management.

Key Accountabilities and Responsibilities

The job performance of the Universal Banker includes the following, and other/related duties as assigned.

1. Customer Care

  • Drive and deliver the MountainOne Standard of Customer Care e regarding daily transactions, proactively addressing inquiries, and resolving problems in accordance with bank policies.
  • Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier?s checks and redeeming savings bonds.
  • Perform ATM/Debit card maintenance and new card orders.
  • Develop and deepen customer rapport; have and use knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
  • Promote and advise on the bank?s products and services.
  • Open and service new and existing accounts. Ensure customer profiles are updated Maintain constant awareness of changes/opportunities affecting customer accounts.

2. Operations and Compliance

  • Comply, keep updated with policies, procedures, compliance training; comply with

BSA/AML/OFAC regulations and guidelines. Keep track of and participate in scheduled monthly audit requirements. Comply with the company?s code of ethics.

  • Maintain a position of trust and responsibility by keeping all customer business secure and confidential; educate and alert customers regarding fraud.
  • Prepare individual daily balance of teller cash transactions, as well as other reports as necessary.
  • Prepare and review new customer account and maintenance document checklists for 100% accuracy.

3. Individual and Team Effectiveness

  • Work cooperatively in close communication and coordination across all company departments/functions. Develop a collaborative relationship with the Call Center.
  • Participate in cooperative team efforts to set/achieve goals, communicate, share information; training and development.
  • Demonstrate a strong commitment to the bank?s culture and core commitments including community engagement; established service standards; serve as a brand ambassador.
  • Ability to travel to other branches within the region to assist with staff coverage.

4. Business Development

  • Identify business growth opportunities through active listening; by reviewing basic customer account data.
  • Proactively participate in the sales referral process. Cross-sell product lines and appropriate financial solutions.
  • Understand and utilize thorough products and services knowledge for the sake of customer inquiries, discussion and cross-sell opportunities.

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