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Universal Customer Service Jobs (NOW HIRING)

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services. Communicating effectively with customers is of paramount ...

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services. Communicating effectively with customers is of paramount ...

Universal Services

Customer Service Manager

Lannon, WI · On-site

About Us Universal Services help seniors downsize in all phases of moving. Universal Servuces also ... Do estimates for moving services * write confirmation letters to customers Education * college ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal, North America's leading security and facility services company, offers rewarding ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

Universal Waste Systems

Customer Service Rep

Vernon, CA · On-site

$19 - $23/hr

Learn the products and services offered by Universal Waste Systems, Inc. * Anticipate customer needs and recommend appropriate products and services. * Type 40 WPM Education, Training & Experience 1. ...

Universal Waste Systems

Customer Service Rep

Vernon, CA · On-site

$19 - $23/hr

Learn the products and services offered by Universal Waste Systems, Inc. * Anticipate customer needs and recommend appropriate products and services. * Type 40 WPM Education, Training & Experience 1. ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Position SummaryThe Customer Service Associate serves as the frontline and first point of contact ... HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All ...

Universal Presentation Concepts

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All ...

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All JobsUniversal Customer Service Jobs

Universal Customer Service information

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How much do universal customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for universal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service representative?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Universal Customer Service jobs

What states have the most Universal Customer Service jobs?

States with the most job openings for Universal Customer Service jobs include:

What are popular job titles related to Universal Customer Service jobs?

For Universal Customer Service jobs, the most frequently searched job titles are:

Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Universal Agent

Butler, PA • On-site

Armstrong Group
Executive Offices • 1 - 5K employees
Learn more about Armstrong Groupexternal

$14 - $18.75/hr

Full-time

Retirement

Re-posted 12 days ago

Key responsibilities

  • Handle billing inquiries, troubleshoot video products, and provide information about product attributes.

  • Resolve internet connectivity issues, including support for Ethernet and wireless networks, and troubleshoot webmail and software clients for email customers.

  • Isolate customer issues related to telephone services, utilize training materials and internal tools to diagnose and resolve problems, and schedule fiber conversions for eligible customers.

Armstrong Utilities rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 101 rated telecommunications companies

Job description

An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services. Communicating effectively with customers is of paramount importance in resolving inquiries in an effective, professional manner. Strong computer skills and experience with current technological trends are necessary for success in supporting a wide variety of services and consumer devices.

Next Paid Training Class start scheduled for: Monday, September 21, 2026

Apply now to be considered.

What's In It For You

  • Competitive hourly wage with free/discounted services
  • Award-winning, positive work environment
  • Benefit eligibility on your first day with low employee premiums that are far better than the industry average
  • Free Company services such as Internet, video, and telephone through Armstrong Cable. What's even better is you can enjoy discounted services from our affiliate companies
  • Opportunity for advancement
  • Employee recognition programs
  • 401(k) plan participation

What You'll Be Doing

  • Proficient handling of billing inquiries, video product troubleshooting, and product attributes.
  • Resolve internet troubleshooting calls including support of ethernet and wireless networks.
  • Provide continuing support for our current email customers as well as troubleshooting webmail and various software clients.
  • Isolate customer issues and direct inquiries appropriately regarding our telephone product.
  • Utilize various training materials and our internal tools to quickly and accurately diagnose and resolve customer issues.
  • Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
  • Meet or exceed A360 call quality program targets
  • Adhere to and support customer/company account security and privacy protocols
  • Efficient scheduling of Fiber conversions for eligible customers.
  • This list is not exhaustive and may be supplemented.

What You'll Need

  • Ideal candidates should have at least 6 months of experience in a Tech Support or Customer Service role.
  • Technology-related certifications or accredited degrees preferred.
  • Understanding of traditional Ethernet and wireless networks, as well as MoCA networks.
  • Strong typing, verbal and written skills are necessary for success.
  • Familiarity with desktop and mobile operating systems as well as security software packages.
  • Experience with troubleshooting third-party streaming services and apps.
  • Ability to quickly and effectively adapt to changes in the work environment.
  • Coachable person who is eager to learn new skills and take on new responsibilities.
  • Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.

What Armstrong Utilities employees say

Pay

Hours and flexibility

Workplace

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