ZipRecruiter

Log In

1

Universal Customer Service Jobs (NOW HIRING)

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal ® , North America's leading security and facility services company, offers ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

First Bank Richmond

Universal Banker

Cambridge City, IN · On-site

$17.75 - $22/hr

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal ...

PeopleShare

Universal Banker

Richmond, VA

$18 - $21/hr

Strong customer service and communication skills * Ability to manage sensitive customer information ... universal banker, banking, teller, collections, accounts payable clerk, banking, teller ...

Horicon Bank

Universal Banker

Beaver Dam, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

First Reliance Bank

Universal Banker

West Columbia, SC · On-site

$16.75 - $20.75/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

First Reliance Bank

Universal Banker

Lexington, SC · On-site

$15.50 - $19.25/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

First Reliance Bank

Universal Banker

West Columbia, SC · On-site

$16.75 - $20.75/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community.Universal ...

First Reliance Bank

Universal Banker

Lexington, SC · On-site

$15.50 - $19.25/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

Horicon Bank

Universal Banker

Horicon, WI · On-site

$19 - $23.75/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

First Reliance Bank

Universal Banker

West Columbia, SC · On-site

$16.75 - $20.75/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

Horicon Bank

Universal Banker

Horicon, WI · On-site

$19 - $23.75/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

previous page

Showing results 41-60

All JobsUniversal Customer Service Jobs

Universal Customer Service information

See salary details

$9

$18

$26

How much do universal customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for universal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service representative?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Universal Customer Service jobs

What states have the most Universal Customer Service jobs?

States with the most job openings for Universal Customer Service jobs include:

What job categories do people searching Universal Customer Service jobs look for?

The top searched job categories for Universal Customer Service jobs are:

Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II (Universal Banker)

John Marshall Bank

Vienna, VA • On-site

$23.08 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

The Customer Service Representative II/Universal Banker serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while opening accounts and accurately executing routine and complex financial transactions. This role balances operational excellence, strict regulatory compliance, and a consultative sales approach to support branch performance and community growth.

Requirements:

Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners.

  • Processes new accounts as well as standard and complex financial transactions such as wires, research requests, CD maturities, loan payments, stop payments as well as standard financial transactions.
  • Identify customer financial needs to effectively cross-sell, promote, and refer appropriate banking products and services.
  • Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end-of-day balances.
  • Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures.
  • Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
  • Assist with coaching and supervising assigned teller activities and new teller training.
  • Maximize branch optimization by leveraging bank digital platforms, assisting with general operations support, and actively monitoring the physical facility.

Qualifications:

  • High school diploma or equivalent,
  • 1 year experience in a bank branch setting
  • Associate or bachelor’s degree (preferred)
  • 3-5 years of experience in a bank branch setting (preferred)
  • Exceptional verbal communication and customer service skills
  • Critical thinking to analyze customer profiles and uncover hidden needs, pairing tailored services to secure long-term client trust
  • Math Proficiency: Strong basic math skills for calculating totals and balancing ledger logs.
  • High attention to detail with the ability to spot fraud and maintain strict confidentiality.
  • Technical Literacy: Comfort navigating digital banking platforms, internal systems, and basic office software.
  • Ability to travel to other branch locations for training & coverage as needed


Compensation for this role ranges from $23.08 to $25.00 per hour, commensurate with your experience and qualifications.


At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

  • Medical
  • Dental
  • 401K Retirement Plan w/ an Employer Match
  • Vision
  • Employee Assistance Program
  • Flexible Spending
  • Transit Reimbursement
  • Long Term Care
  • Paid Time Off
  • Life and Disability Coverage



John Marshall Bank is an Equal Opportunity Employer



At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.



Apply