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Universal Customer Service Jobs (NOW HIRING)

Horicon Bank

Universal Banker

Beaver Dam, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

First Reliance Bank

Universal Banker

West Columbia, SC · On-site

$16.75 - $20.75/hr

The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal ...

First Bank Richmond

Universal Banker I

Piqua, OH

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

First Bank Richmond

Universal Banker I

Piqua, OH · On-site

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

Horicon Bank

Universal Banker

Beaver Dam, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

Burke & Herbert Bank & Trust

Universal Banker

Princeton, WV · On-site

$17.50 - $21.75/hr

Universal Bankers provide superior customer service experience, based on all Service Beyond Expectations-Begins With Me pillars. * Perform routine banking transactions such as deposits, checks ...

Burke & Herbert Bank & Trust

Universal Banker

Herndon, PA · On-site

$17.50 - $21.75/hr

Universal Bankers provide superior customer service experience, based on all Service Beyond Expectations-Begins With Me pillars. * Perform routine banking transactions such as deposits, checks ...

Horicon Bank

Universal Banker

Beaver Dam, WI · On-site

$17.75 - $22.25/hr

This Universal Banker position earns a competitive wage dependent on experience. We provide great ... We are committed to providing quality customer service as we support the sound and productive ...

BankFirst Financial Services

Universal Banker

Macon, MS · On-site

$16 - $20/hr

A front-line team member whose responsibilities are a combination of a Customer Service Representative and a Teller. The Universal Banker is a hybrid position that encompasses needs-based ...

BANK-SHARED SERVICE

Universal Banker

Washington, MO · On-site

$16 - $20/hr

Bank of Washington is seeking a Universal Banker to join our team. Are you looking to be part of a ... Deliver excellent customer service both in the Branch and over the phone. * Anticipate customer ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal ® , North America's leading security and facility services company, offers ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

BANK-SHARED SERVICE

Universal Banker

Washington, MO · On-site

$16 - $20/hr

Bank of Washington is seeking a Universal Banker to join our team. Are you looking to be part of a ... Deliver excellent customer service both in the Branch and over the phone. * Anticipate customer ...

Utah First Credit Union

Universal Banker

Saint George, UT · On-site

$20 - $22/hr

... service and helping customers navigate their financial journey. Branch hours for this role are ... We value our employees and offer Universal Banker competitive compensation, between $20 and $22 per ...

Express Employment

Universal Banker

Decatur, IL

$18 - $20/hr

Professional customer service skills * High school diploma or higher preferred Responsibilities for Universal Banker * Process customer transactions * Open and close accounts * Answer customer ...

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Universal Customer Service information

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How much do universal customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for universal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service Representative, and why are they important?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.
More about Universal Customer Service jobs
What states have the most Universal Customer Service jobs? States with the most job openings for Universal Customer Service jobs include:
What job categories do people searching Universal Customer Service jobs look for? The top searched job categories for Universal Customer Service jobs are:
Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Universal Banker

Universal Banker

Horicon Bank

Beaver Dam, WI • On-site

$17.75 - $22.25/hr

Full-time

Posted 3 days ago

Job description

Horicon Bank in Beaver Dam, Wisconsin is actively seeking a productive full-time Universal Banker. Are you passionate about providing financial services to our community? Do you want to work for a successful company that is continuously growing? If yes, please continue reading!

This Universal Banker position earns a competitive wage dependent on experience. We provide great benefits and perks, including a full benefits package and an Employee Stock Ownership Plan (ESOP). If this sounds like the right banking opportunity for you, apply today!

ABOUT HORICON BANK

For more than 120 years, we have built a foundation of beneficial relationships with our customers throughout nineteen locations in Wisconsin. We are committed to providing quality customer service as we support the sound and productive growth of local businesses and strive to meet the financial needs of our customers in our bank market areas. In the same way animals and plants thrive together in the internationally famous Horicon Marsh - we are linked to the growth and prosperity of the families and businesses in our communities.

Our company has been named a Top Workplace by the Milwaukee Journal Sentinel for 9 consecutive years in a row. We are a family-oriented team with an excellent culture. Our company encourages employees to maintain a work-life balance and to give back to the community with paid volunteer time.

A DAY IN THE LIFE OF A UNIVERSAL BANKER

As our Universal Banker, you play a vital role in growing relationships and sharing about the great products and services that we offer. You are friendly and confident as you enthusiastically greet customers and provide valuable assistance. With excellent organization, you open and maintain accounts while processing financial transactions. Your effective collaboration assists our team with information about the internal bank operations. You gain great satisfaction in supplying significant banking services to our community.

UNIVERSAL BANKER QUALIFICATIONS

  • High School Diploma
  • 2 years of experience in a customer service or related field
  • Previous banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures
  • Flexible schedule

Are you a strong communicator? Do you have excellent organization and time management skills? Can you efficiently prioritize multiple tasks? Is attention to detail your strong suit? Are you calm under pressure? If yes, we want you on our banking team!

UNIVERSAL BANKER WORK SCHEDULE

Your schedule as a full-time Universal Banker is typically Monday through Friday from 8 AM to 5 PM with an average of 40 hours per week.  Some out of town travel may be required.

ARE YOU READY TO JOIN OUR BANKING TEAM?

If you feel you'll be perfect as our full-time Universal Banker, apply now using our initial 3-minute, mobile-friendly application.

Location: 53916

Apply