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Universal Customer Service Jobs in Florida (NOW HIRING)

Sunflower Bank NA

Universal Banker

Marco Island, FL · On-site

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank NA

Universal Banker

Naples, FL · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank, N.A.

Universal Banker

Naples, FL · On-site

$16.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank, N.A.

Universal Banker

Naples, FL · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank NA

Universal Banker

Naples, FL · On-site

$16.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank NA

Universal Banker

Naples, FL · On-site

$16.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank NA

Universal Banker

Marco Island, FL

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank, N.A.

Universal Banker

Marco Island, FL · On-site

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

Sunflower Bank NA

Universal Banker

Naples, FL

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a ... Description: The Universal Banker is a combination of being a Teller, Personal Banker, and ...

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All JobsUniversal Customer Service JobsUniversal Customer Service Jobs in Florida

Universal Customer Service information

What is a Universal Customer Service representative?

A Universal Customer Service representative is a professional trained to handle a wide range of customer inquiries and support tasks across multiple channels and service areas. Unlike specialized agents, universal representatives are skilled in providing assistance for various products or services, resolving problems, processing transactions, and answering general questions. Their versatility allows them to deliver a seamless customer experience, often acting as a single point of contact for customers. This role typically requires strong communication skills, adaptability, and a thorough understanding of the company's offerings.

What are the key skills and qualifications needed to thrive as a Universal Customer Service representative?

To thrive as a Universal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Exceptional patience, active listening, and a positive attitude are soft skills that help build rapport and resolve issues efficiently. These skills ensure customer satisfaction, effective issue resolution, and contribute to the overall success of the organization.

How does a Universal Customer Service representative typically collaborate with other departments to resolve customer issues?

Universal Customer Service representatives often serve as the first point of contact for customers and frequently collaborate with departments such as technical support, billing, and sales to resolve more complex inquiries. This collaboration involves escalating tickets, sharing customer feedback, and following up to ensure timely resolution. Building strong communication channels with other teams is essential, as it not only helps resolve issues efficiently but also enhances the overall customer experience. Universal representatives may participate in regular cross-departmental meetings to stay updated on product changes and policies.

What is the difference between Universal Customer Service vs Customer Support Specialist?

AspectUniversal Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support, online chat, email support
Industry UsageRetail, hospitality, telecommunications, bankingTechnology, software, telecommunications, e-commerce
Common Search/ComparisonUniversal Customer Service vs Customer Support Specialist

Universal Customer Service roles focus on providing general assistance across various industries, handling a wide range of customer inquiries. Customer Support Specialists often have more technical knowledge, assisting with specific products or services, especially in tech-related fields. While both roles require strong communication skills, the support specialist may need specialized training or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Universal Customer Service jobs in Florida?

For Universal Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Universal Customer Service jobs in Florida look for?

The top searched job categories for Universal Customer Service jobs in Florida are:

Universal Customer Service jobs near you
Infographic showing various Universal Customer Service job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution.

Customer service coordinator

Universal Manufacturing and Design LLC

Palm Harbor, FL • On-site

$42K - $46K/yr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

Universal Manufacturing & Design (UMD) is a growing manufacturer of premium gutter protection products serving dealers and distributors across North America. We are looking for an organized, customer-focused professional to join our team as a Customer Service Coordinator.

This position will work remotely until Summer 2027, when our new headquarters in Greenville, South Carolina is completed. At that time, this position will transition to an in-office role. Candidates should be willing to relocate or already live within commuting distance of Greenville by Summer 2027.

About the Position

As our Customer Service Coordinator, you will be the primary point of contact for customers after the sale. You'll work closely with our Customer Service Manager to ensure orders are processed accurately, payments are collected, customers receive timely updates, and every interaction reflects our commitment to exceptional service.

If you enjoy helping customers, thrive in a fast-paced environment, and have experience in manufacturing, distribution, or B2B customer service, we'd love to hear from you.

Responsibilities
  • Process customer orders accurately and efficiently
  • Process credit card payments and customer invoices
  • Provide order confirmations and shipment tracking information
  • Answer customer questions regarding products, orders, and deliveries
  • Coordinate with the warehouse and shipping department
  • Assist with dealer onboarding and dealer agreements
  • Coordinate shipment of dealer sample kits
  • Maintain accurate customer records in our CRM and ERP systems
  • Resolve customer concerns professionally and promptly
  • Follow up with customers to ensure satisfaction
  • Support sales representatives with customer requests
  • Assist with administrative projects as needed
  • Travel occasionally to industry trade shows and conferences to assist with customer support and product demonstrations
    • Qualifications
  • Minimum 2 years of customer service experience
  • Manufacturing, distribution, wholesale, or construction industry experience preferred
  • Experience processing customer orders
  • Experience handling customer payments
  • Strong computer skills including Microsoft Office
  • CRM and ERP experience preferred
  • Excellent phone and written communication skills
  • Strong organizational and multitasking abilities
  • High attention to detail
  • Professional, positive, and dependable
  • Ability to work independently in a remote environment
    • Preferred Experience
  • B2B Customer Service
  • Order Entry
  • Manufacturing
  • Distribution
  • Building Materials
  • Construction Products
  • Shipping & Logistics
  • Fishbowl, or similar ERP software
    • What We Offer
  • Competitive pay based on experience
  • Fulltime, MondayFriday schedule
  • Paid Time Off
  • Paid Holidays
  • Health Benefits
  • 401(k)
  • Opportunities for advancement
  • Stable, growing company with a supportive team environment
    • Schedule
  • Monday through Friday
  • 8:00 AM 4:30 PM
  • FullTime
    • Work Location
  • Remote through Summer 2027
  • Transition to our Greenville, South Carolina headquarters upon completion

    • About Universal Manufacturing & Design

    Universal Manufacturing & Design (UMD) manufactures innovative gutter protection products trusted by contractors and dealers throughout North America. Our brands include **ONE Gutter Guard®, Lock N Mesh®, BroGuard®,** and exciting new product lines currently under development. We pride ourselves on quality products, outstanding customer service, and building long-term relationships with our customers.

    If you're looking for an opportunity to grow with a company that values teamwork, professionalism, and customer satisfaction, we'd love to hear from you.

Apply