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Union Bank Jobs in Indiana (NOW HIRING)

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Our mission is to make millions of people's lives easier by developing innovative core banking and lending software solutions for credit unions and their members. Our customers rely on us for ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$40K - $52K/yr

Our mission is to make millions of people's lives easier by developing innovative core banking and lending software solutions for credit unions and their members. Our customers rely on us for ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

Our mission is to make millions of people's lives easier by developing innovative core banking and lending software solutions for credit unions and their members. Our customers rely on us for ...

Everwise Credit Union

Fair Banking, Manager

Carmel, IN · On-site

Develop, implement, and administer the organization's Fair Banking Compliance Program, which includes consulting and guiding the Credit Union in the establishment of controls to mitigate fair lending ...

FORT FINANCIAL CREDIT UNION

BRANCH MANAGER

IN · On-site

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and ... Banking Hours Monday-Friday Responsibilities: * Lead and motivate staff to achieve exceptional ...

FORT FINANCIAL CREDIT UNION

BRANCH MANAGER

Angola, IN · On-site

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and ... Banking Hours Monday-Friday Responsibilities: * Lead and motivate staff to achieve exceptional ...

FORT FINANCIAL CREDIT UNION

BRANCH MANAGER

IN · On-site

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and ... Banking Hours Monday-Friday Responsibilities: * Lead and motivate staff to achieve exceptional ...

FORT FINANCIAL CREDIT UNION

TELLER Part Time

IN · On-site

$15 - $18.75/hr

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and ... Banking hours Monday-Friday, 20-28 hours per week. Responsibilities: * Provide excellent customer ...

New

FORT FINANCIAL CREDIT UNION

TELLER Part Time

Angola, IN

$15 - $18.75/hr

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and ... Banking hours Monday-Friday, 20-28 hours per week. Responsibilities: * Provide excellent customer ...

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All JobsUnion Bank JobsUnion Bank Jobs in Indiana

Union Bank information

What is Union Bank?

A Union Bank is a financial institution that offers a variety of banking and financial services to individuals, businesses, and organizations. These services typically include savings and checking accounts, loans, mortgages, credit cards, and investment products. Union Banks may also provide online banking, wealth management, and other specialized financial solutions. The term 'Union Bank' can refer to a specific bank with that name or, more generally, to banks that were established to serve the needs of a particular group or community, such as labor unions or cooperative organizations.

What are the key skills and qualifications needed to thrive as a Union Bank employee?

To thrive as a Union Bank employee, you generally need a background in finance, banking operations, and customer service, often supported by a relevant degree or banking certifications. Familiarity with core banking systems, digital financial platforms, and compliance tools is typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help professionals build trust and resolve client issues effectively. These skills and qualities are crucial for ensuring regulatory compliance, operational efficiency, and exceptional customer satisfaction in a competitive financial environment.

What are some common challenges faced by employees working at Union Bank, and how are they typically addressed within the organization?

Employees at Union Bank often encounter challenges such as adapting to regulatory changes, managing high customer expectations, and working within a fast-paced, compliance-driven environment. To address these, Union Bank provides regular training on regulatory updates, encourages open communication within teams, and offers support through mentorship programs. Collaboration among departments is emphasized to ensure employees can quickly resolve issues and continue delivering excellent service to clients. These practices help staff stay informed, supported, and efficient in their roles.

What are the most commonly searched types of Bank jobs in Indiana?

The most popular types of Bank jobs in Indiana are:

What are popular job titles related to Union Bank jobs in Indiana?

For Union Bank jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Union Bank jobs in Indiana look for?

The top searched job categories for Union Bank jobs in Indiana are:

What cities in Indiana are hiring for Union Bank jobs?

Cities in Indiana with the most Union Bank job openings:

Union Bank jobs near you
Infographic showing various Union Bank job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Customer Success Support Analyst

Sharetec

Fort Wayne, IN • On-site

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

Job Type
Full-time
Description
Sharetec is looking for a Customer Success Support Analyst to join our team!
At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing innovative core banking and lending software solutions for credit unions and their members. Our customers rely on us for powerful financial technology that enhances operations across accounting, lending, member services, and online banking - and they count on us to be a caring, trusted partner in their success.
The Role
As a Customer Success Support Analyst, you are the voice of Sharetec - the first point of contact when a credit union client needs help. You'll deliver outstanding, first-in-class support by combining genuine care for people with a methodical, analytical approach to diagnosing and resolving technical software issues. Working in a call center environment, you'll partner closely with our Tier II Support, Programming, and Implementation teams to research, troubleshoot, and resolve reported issues - all while keeping clients informed and feeling heard throughout the process.
Because a growing share of the credit unions and members we serve are Spanish-speaking, bilingual (English/Spanish) ability is a strong asset in this role.
Position Details
This is a full-time, exempt position. Candidates may work remotely from anywhere in the United States, with the exception of California, or work in a hybrid capacity from our offices in Fort Wayne, Indiana or Waco, Texas. The starting salary range for this position is $40,000 - $52,000 based on experience. This position is also bonus eligible.
Who Will Love This Job
  • Someone who finds more satisfaction in making something better than building something new - and understands why that's harder
  • Someone who believes that technology serving people's financial lives is worth doing with real care and precision
  • Someone who is energized by a company in motion - where the roadmap is growing and your contributions shape the direction
  • Someone who enjoys being the calm, capable voice on the other end of the line when a client needs help
  • Someone who loves solving puzzles - digging into a problem, researching, and working it until it's resolved
  • Someone who takes pride in clear, empathetic communication and never loses sight of the person behind the ticket
  • Someone who wants to learn the ins and outs of credit union software and grow a long-term career in fintech

What You'll Do
  • Deliver service and support to credit union end users via remote connection, diagnosing and resolving technical software issues
  • Gather customer information, evaluate symptoms, and identify root causes using available resources and tools
  • Interact with customers to provide clear, professional responses to inquiries, concerns, and product questions
  • Accurately document all case activity and communication in our case tracking system
  • Identify and escalate priority issues per client specifications and established escalation protocols
  • Follow up with customers and make scheduled callbacks where necessary
  • Participate in the after-hours on-call rotation
  • Stay current with system information and updates through training and self-study, and identify opportunities to improve our software and processes

What You'll Bring
Required
  • 2+ years of direct customer service in financial services (credit union, banking, teller, loan officer, ACH, etc.) OR 2+ years in a support call center environment
  • Ability to communicate clearly and professionally via phone, written, and typed media
  • Strong problem-solving skills and a patient, customer-first attitude
  • Ability to adapt quickly to changing systems, processes, and work environments
  • High school diploma or equivalent

Preferred
  • Bilingual (English/Spanish) to support our Spanish-speaking credit union clients
  • Prior experience in financial services - credit union, banking, teller, or lending operations
  • Associate's degree or higher in Business or Computer Science
  • Technical knowledge of core banking or credit union software
  • Experience with support ticketing or case tracking systems

Why Sharetec
Acquired by Evergreen Financial Technology Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off! - a $1,000 employee referral program, and a 401(k) with company matching. We like to put the fun in the funds with department and company outings like paid baseball games and bowling, along with virtual team-building activities such as escape rooms, trivia, and other company-wide events.
Applicants must be authorized to work in the United States without current or future sponsorship.
Sharetec is an equal opportunity employer.
Salary Description
$40,000 - $52,000 + bonus

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