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Ucce Engineer Jobs (NOW HIRING)

Q1 Technologies, Inc.

UCCE Engineer

Aurora, IL

UCCE Engineer - Tier 2 RTP, NC (CONTRACT ROLE) A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center ...

Glow Networks

UCCE Engineer

Dallas, TX · On-site

AXL, REST, SOAP § Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution § Able to identify problems, acquire ownership and ...

Ztek Consulting

UCCE Tier-2 Engineer

Durham, NC

$64K - $100K/yr

UCCE Tier-2 Engineer Position Type: Fulltime Location: RTP, NC 5 - 8 years of experience Desired Skills : Cisco UCCE Salary Range : $64,000-$100,000 a year Must Have Technical/Functional Skills: A ...

INSPYR Solutions

CCIE Collaboration Engineer

Boston, MA · Remote

$80 - $130/hr

CCIE Collaboration certified engineer Duration: 3 months Location: 100% remote Pay Rate: Between ... Unified Contact Center Enterprise (UCCE ) * SIP call routing and RTP/media path troubleshooting

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UCCE Engineer information

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$21K

$98.2K

$145.5K

How much do ucce engineer jobs pay per year?

As of Jun 22, 2026, the average yearly pay for ucce engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Ucce Engineer vs Network Engineer?

AspectUcce EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecom, service providers, network infrastructureCorporate, data centers, enterprise networks
Industry UsageTelecommunications, internet service providersIT, corporate, telecommunications

Both Ucce Engineers and Network Engineers require similar certifications like CCNA and CCNP. Ucce Engineers typically work in telecom and service provider environments focusing on customer premises equipment and network deployment, while Network Engineers often work in corporate or data center settings managing enterprise networks. Despite overlapping skills, their primary focus and work environments differ, making each role specialized within the broader networking industry.

What are the key skills and qualifications needed to thrive as a UCCE Engineer, and why are they important?

To thrive as a UCCE Engineer, you need strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking concepts, and troubleshooting skills, often supported by a bachelor's degree in a related field and Cisco certifications like CCNP or CCIE Collaboration. Familiarity with tools such as Cisco Unified Communications Manager (CUCM), CVP, Finesse, and scripting languages is typically required. Exceptional problem-solving abilities, effective communication, and the capacity to work well under pressure distinguish top performers in this role. These skills ensure reliable contact center operations, rapid issue resolution, and seamless collaboration with clients and technical teams.

How does a UCCE Engineer typically collaborate with other IT and business teams to ensure smooth contact center operations?

A UCCE Engineer regularly works alongside network administrators, voice engineers, application developers, and business analysts to design, implement, and maintain enterprise contact center solutions. Collaboration often involves troubleshooting system issues, integrating new features, and optimizing call flows based on business requirements. Effective communication and teamwork are essential, as UCCE Engineers translate technical capabilities into practical solutions that align with business goals. This cross-functional interaction not only ensures smooth operations but also provides valuable opportunities for learning and professional growth.

What is a UCCE Engineer?

A UCCE Engineer is an IT professional who specializes in Cisco Unified Contact Center Enterprise (UCCE) solutions. They are responsible for designing, implementing, maintaining, and troubleshooting large-scale contact center environments using Cisco's UCCE platform. Their work ensures seamless communication between customers and businesses, integrating telephony, voice, and digital channels. UCCE Engineers often work with other technologies like Cisco Unified Communications Manager (CUCM) and Cisco ICM, and require expertise in networking, scripting, and customer service solutions.
More about UCCE Engineer jobs
What are the most commonly searched types of Ucce Engineer jobs? The most popular types of Ucce Engineer jobs are:
What states have the most Ucce Engineer jobs? States with the most job openings for Ucce Engineer jobs include:
What job categories do people searching Ucce Engineer jobs look for? The top searched job categories for Ucce Engineer jobs are:
UCCE Engineer jobs near you
Infographic showing various Ucce Engineer job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.
UCCE Engineer

UCCE Engineer

Q1 Technologies, Inc.

Aurora, IL

Other

Posted 5 days ago

Job description

UCCE Engineer - Tier 2
RTP, NC (CONTRACT ROLE)
A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.
Key Responsibilities:
Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
Assist in deployment, upgrades, and patching of UCCE environments.
Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
Document technical procedures, configurations, and troubleshooting steps.
Participate in on-call rotation for after-hours support.
Required Skills and Experience:
Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
Experience with multi-site and multi-cluster UCCE deployments.
Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
Ability to work in a fast-paced environment and handle escalated technical issues.
Good communication skills for collaboration with cross-functional teams and customers.
Preferred Qualifications:
Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).
Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC).
Skills: IT IS_CNS_Contact Center_Cisco
Experience Required: 8-10
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