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Ucce Engineer Jobs (NOW HIRING)

Glow Networks

UCCE Engineer

Dallas, TX · On-site

AXL, REST, SOAP § Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution § Able to identify problems, acquire ownership and ...

Tata Consultancy Service Limited

NC · On-site

$64K - $100K/yr

A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with ...

Apex Systems

Cisco Engineer (CUCM/UCCE)

Lincoln, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3046384 Cisco Voice and Contact Center Engineer (CUCM / UCCE) Location: Canada (candidate must reside in Canada due to data residency requirements). Toronto or Mississauga area strongly ...

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Ucce Engineer information

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$21K

$98.2K

$145.5K

How much do ucce engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for ucce engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a UCCE Engineer?

A UCCE Engineer is an IT professional who specializes in Cisco Unified Contact Center Enterprise (UCCE) solutions. They are responsible for designing, implementing, maintaining, and troubleshooting large-scale contact center environments using Cisco's UCCE platform. Their work ensures seamless communication between customers and businesses, integrating telephony, voice, and digital channels. UCCE Engineers often work with other technologies like Cisco Unified Communications Manager (CUCM) and Cisco ICM, and require expertise in networking, scripting, and customer service solutions.

What are the key skills and qualifications needed to thrive as a UCCE Engineer?

To thrive as a UCCE Engineer, you need strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking concepts, and troubleshooting skills, often supported by a bachelor's degree in a related field and Cisco certifications like CCNP or CCIE Collaboration. Familiarity with tools such as Cisco Unified Communications Manager (CUCM), CVP, Finesse, and scripting languages is typically required. Exceptional problem-solving abilities, effective communication, and the capacity to work well under pressure distinguish top performers in this role. These skills ensure reliable contact center operations, rapid issue resolution, and seamless collaboration with clients and technical teams.

How does a UCCE Engineer typically collaborate with other IT and business teams?

A UCCE Engineer regularly works alongside network administrators, voice engineers, application developers, and business analysts to design, implement, and maintain enterprise contact center solutions. Collaboration often involves troubleshooting system issues, integrating new features, and optimizing call flows based on business requirements. Effective communication and teamwork are essential, as UCCE Engineers translate technical capabilities into practical solutions that align with business goals. This cross-functional interaction not only ensures smooth operations but also provides valuable opportunities for learning and professional growth.

What is the difference between Ucce Engineer vs Network Engineer?

AspectUcce EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecom, service providers, network infrastructureCorporate, data centers, enterprise networks
Industry UsageTelecommunications, internet service providersIT, corporate, telecommunications

Both Ucce Engineers and Network Engineers require similar certifications like CCNA and CCNP. Ucce Engineers typically work in telecom and service provider environments focusing on customer premises equipment and network deployment, while Network Engineers often work in corporate or data center settings managing enterprise networks. Despite overlapping skills, their primary focus and work environments differ, making each role specialized within the broader networking industry.

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Ucce Engineer jobs near you
Infographic showing various Ucce Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.

Voice/UCCE Engineer

EROS Technologies, Inc.

Mclean, VA

Contractor

Re-posted 12 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Title: - Voice/UCCE Engineer

Location: - McLean, VA

Duration: - 6 Month

Duties and Responsibilities:

Qualifications

Minimum 7 years related experience in the networked voice and call center environments

High-end experience in PBX and/or Call Center systems engineering experience

Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable

Willingness to travel up to 25% of time

Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions

Excellent Customer Service and communication skills

Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP

Knowledge in CVP scripting and call control

Experience with a Work Force Optimization platform integration

Strong critical thinking and analytical skills

Ability to manage and influence individuals to obtain maximum results

Highly effective communicator (written & verbal)

Certification level of a CCNP Voice at a minimum, CCIE Voice Desire.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

Facebook

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