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Ucce Engineer Jobs (NOW HIRING)

HHC

Telecom Engineer

Indianapolis, IN

FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... IVR/Contact Center platforms (e.g., Cisco UCCE or similar) * SIP, H.323, MGCP , and call routing ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

TD SYNNEX

Network Engineer

Greenville, SC · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... Network Engineering, Networks, Network Security, Network Technologies, Routing and Switching ...

Synnex

Network Engineer

Greenville, SC · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... Network Engineering, Networks, Network Security, Network Technologies, Routing and Switching ...

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

TD SYNNEX

Network Engineer

Clearwater, FL · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... Network Engineering, Networks, Network Security, Network Technologies, Routing and Switching ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ... engineering and telecom teams on integration activities involving telephony, call center systems ...

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Ucce Engineer information

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$21K

$98.2K

$145.5K

How much do ucce engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for ucce engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Ucce Engineer vs Network Engineer?

AspectUcce EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecom, service providers, network infrastructureCorporate, data centers, enterprise networks
Industry UsageTelecommunications, internet service providersIT, corporate, telecommunications

Both Ucce Engineers and Network Engineers require similar certifications like CCNA and CCNP. Ucce Engineers typically work in telecom and service provider environments focusing on customer premises equipment and network deployment, while Network Engineers often work in corporate or data center settings managing enterprise networks. Despite overlapping skills, their primary focus and work environments differ, making each role specialized within the broader networking industry.

What are the key skills and qualifications needed to thrive as a UCCE Engineer, and why are they important?

To thrive as a UCCE Engineer, you need strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking concepts, and troubleshooting skills, often supported by a bachelor's degree in a related field and Cisco certifications like CCNP or CCIE Collaboration. Familiarity with tools such as Cisco Unified Communications Manager (CUCM), CVP, Finesse, and scripting languages is typically required. Exceptional problem-solving abilities, effective communication, and the capacity to work well under pressure distinguish top performers in this role. These skills ensure reliable contact center operations, rapid issue resolution, and seamless collaboration with clients and technical teams.

How does a UCCE Engineer typically collaborate with other IT and business teams to ensure smooth contact center operations?

A UCCE Engineer regularly works alongside network administrators, voice engineers, application developers, and business analysts to design, implement, and maintain enterprise contact center solutions. Collaboration often involves troubleshooting system issues, integrating new features, and optimizing call flows based on business requirements. Effective communication and teamwork are essential, as UCCE Engineers translate technical capabilities into practical solutions that align with business goals. This cross-functional interaction not only ensures smooth operations but also provides valuable opportunities for learning and professional growth.

What is a UCCE Engineer?

A UCCE Engineer is an IT professional who specializes in Cisco Unified Contact Center Enterprise (UCCE) solutions. They are responsible for designing, implementing, maintaining, and troubleshooting large-scale contact center environments using Cisco's UCCE platform. Their work ensures seamless communication between customers and businesses, integrating telephony, voice, and digital channels. UCCE Engineers often work with other technologies like Cisco Unified Communications Manager (CUCM) and Cisco ICM, and require expertise in networking, scripting, and customer service solutions.
More about Ucce Engineer jobs
What are the most commonly searched types of Ucce Engineer jobs? The most popular types of Ucce Engineer jobs are:
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Ucce Engineer jobs near you
Infographic showing various Ucce Engineer job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.

Voice Engineer with Security Clearance

B/Core

Chantilly, VA

Other

Posted 29 days ago

Job description

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a mission‑critical, technology‑driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise‑level Cisco Unified Communications solutions across a complex, highly secure environment. Key Responsibilities: * Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
  • Implement next‑generation voice system technologies and support first‑article engineering.
  • Participate in security accreditation activities for all voice systems.
  • Manage PKI/certificate requirements across Cisco UC components.
  • Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
  • Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
  • Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
  • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
  • Collaborate with customers and internal teams to gather and refine system requirements.
  • Ensure compliance with enterprise standards, policies, and security procedures.
  • Work within a large‑scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers. Qualifications * Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field
  • Minimum of six (6) years of progressive experience in Voice/UC engineering
  • Expert‑level proficiency in:
  • Working within a large‑scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • SIP signaling and call flows
  • Secure Real‑Time Transport Protocol (SRTP)
  • SIP, MGCP, H.323
  • TCP/IP networking
  • MPLS transport environments
  • DNS and DHCP
  • RTP media handling
  • Demonstrated experience leading enterprise‑scale voice deployments and modernization efforts
  • Proven ability to troubleshoot complex, multi‑layered call routing and signaling issues
Strong communication skills for stakeholder engagement, documentation, and technical leadership Required Qualifications: Hands‑on experience with H.323 in mixed‑protocol environments
  • Expertise in SIP signaling, call flows, and multi‑vendor integration
  • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
  • CCNP Collaboration
  • CCIE Collaboration (highly desirable)
  • Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
  • Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
  • Familiarity with government security accreditation processes and PKI/certificate management
  • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
  • Prior experience in a DoD, IC, or other high‑security environment What you can expect from us BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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