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Ucce Engineer Jobs in Florida (NOW HIRING)

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Ucce Engineer information

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$15.7K

$73.4K

$108.7K

How much do ucce engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for ucce engineer in Florida is $73,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $92,300.00 per year, depending on experience, location, and employer.

What is the difference between Ucce Engineer vs Network Engineer?

AspectUcce EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecom, service providers, network infrastructureCorporate, data centers, enterprise networks
Industry UsageTelecommunications, internet service providersIT, corporate, telecommunications

Both Ucce Engineers and Network Engineers require similar certifications like CCNA and CCNP. Ucce Engineers typically work in telecom and service provider environments focusing on customer premises equipment and network deployment, while Network Engineers often work in corporate or data center settings managing enterprise networks. Despite overlapping skills, their primary focus and work environments differ, making each role specialized within the broader networking industry.

What are the key skills and qualifications needed to thrive as a UCCE Engineer, and why are they important?

To thrive as a UCCE Engineer, you need strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking concepts, and troubleshooting skills, often supported by a bachelor's degree in a related field and Cisco certifications like CCNP or CCIE Collaboration. Familiarity with tools such as Cisco Unified Communications Manager (CUCM), CVP, Finesse, and scripting languages is typically required. Exceptional problem-solving abilities, effective communication, and the capacity to work well under pressure distinguish top performers in this role. These skills ensure reliable contact center operations, rapid issue resolution, and seamless collaboration with clients and technical teams.

How does a UCCE Engineer typically collaborate with other IT and business teams to ensure smooth contact center operations?

A UCCE Engineer regularly works alongside network administrators, voice engineers, application developers, and business analysts to design, implement, and maintain enterprise contact center solutions. Collaboration often involves troubleshooting system issues, integrating new features, and optimizing call flows based on business requirements. Effective communication and teamwork are essential, as UCCE Engineers translate technical capabilities into practical solutions that align with business goals. This cross-functional interaction not only ensures smooth operations but also provides valuable opportunities for learning and professional growth.

What is a UCCE Engineer?

A UCCE Engineer is an IT professional who specializes in Cisco Unified Contact Center Enterprise (UCCE) solutions. They are responsible for designing, implementing, maintaining, and troubleshooting large-scale contact center environments using Cisco's UCCE platform. Their work ensures seamless communication between customers and businesses, integrating telephony, voice, and digital channels. UCCE Engineers often work with other technologies like Cisco Unified Communications Manager (CUCM) and Cisco ICM, and require expertise in networking, scripting, and customer service solutions.
What are the most commonly searched types of Ucce Engineer jobs in Florida? The most popular types of Ucce Engineer jobs in Florida are:
What are popular job titles related to Ucce Engineer jobs in Florida? For Ucce Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ucce Engineer jobs in Florida look for? The top searched job categories for Ucce Engineer jobs in Florida are:
Ucce Engineer jobs near you
Infographic showing various Ucce Engineer job openings in Florida as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $73,367 per year, or $35.3 per hour.
Network Engineer (Cisco UCCE)

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL • On-site

Contractor

Posted 13 days ago

Job description

Company Description
SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.
Job Description
Job Title: Network Engineer (Cisco UCCE)
Location: Tampa, FL
Duration: 6+ months contract
JOB SUMMARY:
Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and
organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.
ESSENTIAL JOB FUNCTIONS/DUTIES:
  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications
QUALIFICATION REQUIREMENTS:
  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS
• Bachelor's Degree
LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS
• CCVP/CCNP
• CCIE a plus
PHYSICAL REQUIREMENTS: UIREMENTS
Additional Information
SRI Tech Solutions Certified Minority Business Enterprise / An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

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