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On Call Ucce Engineer Jobs (NOW HIRING)

TD SYNNEX North America

Network Engineer

Clearwater, FL · On-site

... UCCE) • Consistent non-standard work or overtime as business requires. • On-call availability ... Network Engineering, Networks, Network Security, Network Technologies, Routing and Switching ...

TecTammina

UC Engineer

Santa Ana, CA · On-site

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive ... Ability to be on call 24x7 with a company supplied Smartphone. Additional Information Share the ...

TD SYNNEX

Network Engineer

Greenville, SC · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... * On-call availability required as necessary. * Professional, office environment. * Some travel ...

Synnex

Network Engineer

Clearwater, FL · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... * On-call availability required as necessary. * Professional, office environment. * Some travel ...

Synnex

Network Engineer

Greenville, SC

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... * On-call availability required as necessary. * Professional, office environment. * Some travel ...

TD SYNNEX

Network Engineer

Clearwater, FL · On-site

Cisco Unified Contact Center Enterprise (UCCE) Working Conditions: * Consistent non-standard work ... * On-call availability required as necessary. * Professional, office environment. * Some travel ...

Senate

Principal Systems Engineer #628

Washington, DC · On-site

$130K - $181K/yr

Participates in on-site and on-call rotation. Required Work Experience * Eight to ten years of ... Strong experience with UCCE SQL database backups. * Strong knowledge and experience managing and ...

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

This position will support our contact center environment, primarily based in Cisco UCCE and ... Performs On-call rotational duties by providing off hour support to supported platforms, software ...

All JobsOn Call Ucce Engineer Jobs

On Call Ucce Engineer information

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$21K

$98.2K

$145.5K

How much do on call ucce engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for on call ucce engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Ucce Engineer jobs? The most popular types of Ucce Engineer jobs are:
On Call Ucce Engineer jobs near you
Network Engineer (Cisco UCCE)

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL • On-site

Contractor

Posted 25 days ago

Job description

Company Description
SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.
Job Description
Job Title: Network Engineer (Cisco UCCE)
Location: Tampa, FL
Duration: 6+ months contract
JOB SUMMARY:
Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and
organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.
ESSENTIAL JOB FUNCTIONS/DUTIES:
  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications
QUALIFICATION REQUIREMENTS:
  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS
• Bachelor's Degree
LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS
• CCVP/CCNP
• CCIE a plus
PHYSICAL REQUIREMENTS: UIREMENTS
Additional Information
SRI Tech Solutions Certified Minority Business Enterprise / An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

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