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Ucce Engineer Jobs (NOW HIRING)

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

HHC

Telecom Engineer

Indianapolis, IN

FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... IVR/Contact Center platforms (e.g., Cisco UCCE or similar) * SIP, H.323, MGCP , and call routing ...

krg technology inc

Telecom Engineer

Columbus, GA

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ... engineering and telecom teams on integration activities involving telephony, call center systems ...

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All JobsUcce Engineer Jobs

UCCE Engineer information

See salary details

$21K

$98.2K

$145.5K

How much do ucce engineer jobs pay per year?

As of Jun 22, 2026, the average yearly pay for ucce engineer in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Ucce Engineer vs Network Engineer?

AspectUcce EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTelecom, service providers, network infrastructureCorporate, data centers, enterprise networks
Industry UsageTelecommunications, internet service providersIT, corporate, telecommunications

Both Ucce Engineers and Network Engineers require similar certifications like CCNA and CCNP. Ucce Engineers typically work in telecom and service provider environments focusing on customer premises equipment and network deployment, while Network Engineers often work in corporate or data center settings managing enterprise networks. Despite overlapping skills, their primary focus and work environments differ, making each role specialized within the broader networking industry.

What are the key skills and qualifications needed to thrive as a UCCE Engineer, and why are they important?

To thrive as a UCCE Engineer, you need strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking concepts, and troubleshooting skills, often supported by a bachelor's degree in a related field and Cisco certifications like CCNP or CCIE Collaboration. Familiarity with tools such as Cisco Unified Communications Manager (CUCM), CVP, Finesse, and scripting languages is typically required. Exceptional problem-solving abilities, effective communication, and the capacity to work well under pressure distinguish top performers in this role. These skills ensure reliable contact center operations, rapid issue resolution, and seamless collaboration with clients and technical teams.

How does a UCCE Engineer typically collaborate with other IT and business teams to ensure smooth contact center operations?

A UCCE Engineer regularly works alongside network administrators, voice engineers, application developers, and business analysts to design, implement, and maintain enterprise contact center solutions. Collaboration often involves troubleshooting system issues, integrating new features, and optimizing call flows based on business requirements. Effective communication and teamwork are essential, as UCCE Engineers translate technical capabilities into practical solutions that align with business goals. This cross-functional interaction not only ensures smooth operations but also provides valuable opportunities for learning and professional growth.

What is a UCCE Engineer?

A UCCE Engineer is an IT professional who specializes in Cisco Unified Contact Center Enterprise (UCCE) solutions. They are responsible for designing, implementing, maintaining, and troubleshooting large-scale contact center environments using Cisco's UCCE platform. Their work ensures seamless communication between customers and businesses, integrating telephony, voice, and digital channels. UCCE Engineers often work with other technologies like Cisco Unified Communications Manager (CUCM) and Cisco ICM, and require expertise in networking, scripting, and customer service solutions.
More about UCCE Engineer jobs
What are the most commonly searched types of Ucce Engineer jobs? The most popular types of Ucce Engineer jobs are:
What states have the most Ucce Engineer jobs? States with the most job openings for Ucce Engineer jobs include:
What job categories do people searching Ucce Engineer jobs look for? The top searched job categories for Ucce Engineer jobs are:
UCCE Engineer jobs near you
Infographic showing various Ucce Engineer job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.

Voice Engineer - Frisco, TX or Cary, NC ( Only Citizens )

Info-Ways

Frisco, TX

Contractor

Posted 14 days ago

Job description

Company Description

IT

Job Description

Role: Voice Engineer
Location: Frisco, TX or Cary, NC
Duration: 1 Year CTH
BGV will be done for the selected candidates.
Job Description:
Expert knowledge of Cisco Unified Communications Manager (Call Manager) ver. 6x/7x/8x/9x/10x
Expert knowledge in SBC SIP trunking specifically ACME Packet
Expert knowledge in Webex and Jabber technologies
Expert enterprise multi-cluster design, integrating CUCM (Call Manager), Unity and Unity Connections, Expert enterprise Contact Center Design and implementation, integration/engineering of UCCX
Expert knowledge of Cisco Unity and Unity Connections
IPCC and related applications
Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST
Cisco QoS for VoIP
Expert knowledge of LAN/WAN communications
Experience on Cisco UCCE and scripting will be huge plus
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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