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Tsa Help Desk Jobs (NOW HIRING)

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Cybersecurity Policy Lead

Washington, DC

... TSA. Duties include the following: * Manage the policy inquiry/intake mailbox or policy help desk: * Track and resolve cybersecurity policy related questions * Conduct internal and external policy ...

Waste Management

Builders Direct Desk Agent

Phoenix, AZ · On-site

$16 - $20.50/hr

... in helping them pursue their sustainability goals. WM has the largest disposal network and ... Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved ...

Alliant Energy

Senior Cloud Engineer

Madison, WI · On-site

$105K - $144K/yr

... Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to ... and TSA. • Maintains disaster recovery plans and coordinates the planning and execution of ...

VMD Corp

Task Order Project Manager - Secret

NJ · On-site

... TSA policies. * Direct and oversee execution of T library management, simulator support, help desk operations, logistics, and rapid response activities. * Apply Project Management principles to plan ...

Alliant Energy

Senior Cloud Engineer

Madison, WI · On-site

$56.25 - $75/hr

Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ... Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.

Alliantenergy

Senior Cloud Engineer

Madison, WI

$56.25 - $75/hr

Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ... Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.

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How much do tsa help desk jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for tsa help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Tsa Help Desk vs Tsa Customer Service Representative?

AspectTsa Help DeskTsa Customer Service Representative
Required CredentialsBasic IT knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentOffice or call center, technical support settingAirport terminals, public-facing roles
Employer & Industry UsageTransportation Security Administration, government agencyTransportation Security Administration, government agency
Common Search & Comparison IntentTechnical support, help desk rolesCustomer service, passenger assistance

The Tsa Help Desk primarily focuses on providing technical support and troubleshooting for security systems and IT-related issues within the TSA. In contrast, the Tsa Customer Service Representative interacts directly with travelers, assisting with inquiries and passenger needs. While both roles serve the TSA and require strong communication skills, the Tsa Help Desk emphasizes technical knowledge, whereas the Tsa Customer Service Representative centers on customer interaction.

What are the key skills and qualifications needed to thrive as a TSA Help Desk professional, and why are they important?

To thrive as a TSA Help Desk professional, you need strong problem-solving abilities, knowledge of IT support practices, and typically an associate degree or relevant technical certification. Familiarity with ticketing systems, remote troubleshooting tools, and standard operating procedures for federal agencies is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues under pressure. These skills ensure smooth technical operations, timely support, and compliance with security protocols in a critical government environment.

What are TSA Help Desk jobs?

TSA Help Desk jobs involve providing technical support and customer service to both TSA employees and travelers. Professionals in these roles assist with computer hardware, software issues, security systems, and general IT troubleshooting. They may also help resolve inquiries about TSA policies, procedures, and travel guidelines. Strong communication and problem-solving skills are essential, as help desk staff are often the first point of contact for resolving technical or informational issues related to TSA operations.

What are the most common challenges faced by TSA Help Desk staff, and how can applicants prepare to address them?

TSA Help Desk staff often encounter high call volumes and must address a wide range of technical and procedural inquiries from both internal employees and the public. One common challenge is managing stressful situations while maintaining professionalism and providing clear, accurate information. Applicants can prepare by developing strong communication skills, learning the basics of TSA policies, and practicing problem-solving in fast-paced environments. Familiarity with ticketing systems and customer service best practices is also advantageous.
More about Tsa Help Desk jobs
What cities are hiring for Tsa Help Desk jobs? Cities with the most Tsa Help Desk job openings:
What states have the most Tsa Help Desk jobs? States with the most job openings for Tsa Help Desk jobs include:
What job categories do people searching Tsa Help Desk jobs look for? The top searched job categories for Tsa Help Desk jobs are:
Tsa Help Desk jobs near you
Infographic showing various Tsa Help Desk job openings in the United States as of May 2026, with employment types broken down into 53% Full Time, 2% Part Time, 43% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Technology Service Desk Student Assistant

Technology Service Desk Student Assistant

Berklee College of Music

Boston, MA • On-site

$16.97/hr

Part-time

Posted 19 days ago

Berklee College Of Music rating

7.1

Company rating: 7.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

345th of 532 rated colleges and universities

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:
  • Current student at Berklee College of Music or Boston Conservatory at Berklee.
  • Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
  • Have a valid United States Social Security Number (SSN).
  • Remain in "valid" Visa status as applicable.
  • A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
  • Federal Work Study student may apply.
  • In good disciplinary standing.
  • Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.
The Technology Service Desk Student Assistant (TSA) serves as the initial point of contact for Berklee students, staff and faculty in need of technology related assistance. TSA's will work with a varying degree of users ranging from first semester students to high level staff, faculty and chairs. The primary function of the TSA is to provide tier 1 level, and occasional tier 2 level, support for these users.
The primary role of the job is to diagnose and solve software and hardware related issues. You will be responsible for assisting walk-in customers, responding to emails, and answering the phone. TSA's will be responsible for entering and updating tickets to record each of these interactions. You will work to develop technical and procedural skills with assistance from Technology Support Analysts, Technology Support Consultants, Technology Support Supervisors, and other full-time staff.
The Technology Service Desk Student Assistant (TSA) serves as the initial point of contact for Berklee students, staff and faculty in need of technology related assistance. TSA's will work with a varying degree of users ranging from first semester students to high level staff, faculty and chairs. The primary function of the TSA is to provide tier 1 level, and occasional tier 2 level, support for these users.
The primary role of the job is to diagnose and solve software and hardware related issues. You will be responsible for assisting walk-in customers, responding to emails, and answering the phone. TSA's will be responsible for entering and updating tickets to record each of these interactions. You will work to develop technical and procedural skills with assistance from Technology Support Analysts, Technology Support Consultants, Technology Support Supervisors, and other full-time staff.
Hourly Rate: $16.97
Hiring Manager: Marc Golas

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