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Tsa Help Desk Jobs (NOW HIRING)

gTANGIBLE

Cybersecurity Policy Lead

Washington, DC

... TSA. Duties include the following: * Manage the policy inquiry/intake mailbox or policy help desk: * Track and resolve cybersecurity policy related questions * Conduct internal and external policy ...

Waste Management

Agent, Builders Direct Desk

Newtown, PA · On-site

$16 - $20.25/hr

... in helping them pursue their sustainability goals. WM has the largest disposal network and ... Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved ...

VMD Corp

Task Order Project Manager - Secret

NJ · On-site

... TSA policies. * Direct and oversee execution of T library management, simulator support, help desk operations, logistics, and rapid response activities. * Apply Project Management principles to plan ...

Leidos

Assets Management

$41K - $75K/yr

... Service Desk, Desktop Support, project teams, logistics, service owners, and TSA property ... Join Leidos and help continue delivering the technology, expertise, and mission support that enable ...

Global Systems Technologies, Inc

$40K - $80K/yr

The position is a remote/telework position with frequent on-site meetings at the TSA HQs ... Preference for Tier III help desk experience. Security Clearance: * Capable of passing DHS ...

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Tsa Help Desk information

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How much do tsa help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tsa help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a TSA Help Desk?

TSA Help Desk jobs involve providing technical support and customer service to both TSA employees and travelers. Professionals in these roles assist with computer hardware, software issues, security systems, and general IT troubleshooting. They may also help resolve inquiries about TSA policies, procedures, and travel guidelines. Strong communication and problem-solving skills are essential, as help desk staff are often the first point of contact for resolving technical or informational issues related to TSA operations.

What skills and qualifications are needed to work as a TSA Help Desk professional?

To thrive as a TSA Help Desk professional, you need strong problem-solving abilities, knowledge of IT support practices, and typically an associate degree or relevant technical certification. Familiarity with ticketing systems, remote troubleshooting tools, and standard operating procedures for federal agencies is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues under pressure. These skills ensure smooth technical operations, timely support, and compliance with security protocols in a critical government environment.

What are the most common challenges faced by TSA Help Desk staff, and how can applicants prepare to address them?

TSA Help Desk staff often encounter high call volumes and must address a wide range of technical and procedural inquiries from both internal employees and the public. One common challenge is managing stressful situations while maintaining professionalism and providing clear, accurate information. Applicants can prepare by developing strong communication skills, learning the basics of TSA policies, and practicing problem-solving in fast-paced environments. Familiarity with ticketing systems and customer service best practices is also advantageous.

What is the difference between Tsa Help Desk vs Tsa Customer Service Representative?

AspectTsa Help DeskTsa Customer Service Representative
Required CredentialsBasic IT knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentOffice or call center, technical support settingAirport terminals, public-facing roles
Employer & Industry UsageTransportation Security Administration, government agencyTransportation Security Administration, government agency
Common Search & Comparison IntentTechnical support, help desk rolesCustomer service, passenger assistance

The Tsa Help Desk primarily focuses on providing technical support and troubleshooting for security systems and IT-related issues within the TSA. In contrast, the Tsa Customer Service Representative interacts directly with travelers, assisting with inquiries and passenger needs. While both roles serve the TSA and require strong communication skills, the Tsa Help Desk emphasizes technical knowledge, whereas the Tsa Customer Service Representative centers on customer interaction.

What qualifications do I need to work for TSA?

To work as a TSA Help Desk or in TSA roles, candidates typically need a high school diploma or equivalent, pass a background check, and complete TSA-specific training. Customer service skills, attention to detail, and the ability to work in a security environment are also important qualifications.
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Tsa Help Desk jobs near you
Infographic showing various Tsa Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Service Desk Support Opportunity Supporting TSA FOCUS

Remote

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$35K - $64K/yr

Full-time

Posted 5 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.
Position Summary
The Service Desk Support role provides first-line technical and customer support through the FOCUS Single Point of Contact (SPOC) capability. The position receives incidents and service requests through telephone, email, chat, and other approved channels; performs initial troubleshooting and resolution; accurately documents activities; and escalates issues requiring additional technical support.
The position is responsible for providing responsive, professional, customer-focused support while maintaining accurate ticket records and supporting SLA and service-quality objectives.
Essential Duties
  • Receive, document, categorize, prioritize, and triage incidents and service requests.
  • Provide first-line technical support using approved procedures, knowledge articles, and troubleshooting practices.
  • Resolve incidents and requests within the scope of Tier 1 responsibilities.
  • Route and escalate unresolved incidents to appropriate Tier 2, field, engineering, or partner support teams.
  • Maintain ownership and communication of escalated tickets through resolution.
  • Maintain accurate ticket status, work notes, categorization, prioritization, and resolution information.
  • Monitor assigned queues and tickets to ensure response and resolution objectives are maintained.
  • Apply established escalation procedures and SLA requirements.
  • Use approved knowledge articles, SOPs, runbooks, and service documentation to support consistent resolution.
  • Identify recurring issues and knowledge gaps and provide feedback to service management and knowledge-management teams.
  • Support customer communications and status updates throughout the incident lifecycle.
  • Maintain professional and customer-focused interactions with TSA users and stakeholders.

Minimum Qualifications
  • Requires high school diploma or equivalent and 1 - 3 years of prior relevant experience. In lieu of degree, additional experience may be required.
  • Ability to obtain and maintain TSA Suitability
  • Ability to obtain and maintain Public Trust security clearance
  • Relevant experience supporting Service Desk, Help Desk, SPOC, or Tier 1 technical support functions in an enterprise or federal IT environment.
  • Strong customer service, communication, documentation, organization, and problem-solving skills.
  • Ability to follow established technical procedures and service management processes.
  • Ability to work effectively in a mission-focused, customer-facing environment.

Preferred Qualifications
  • TSA, DHS, or other federal IT experience.
  • Experience working in a ServiceNow-based service desk environment.
  • ITIL Foundation or comparable service management training.
  • Experience supporting government users or geographically distributed organizations.

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.
Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.
If you are currently supporting this mission and are interested in learning more about opportunities with Leidos, we encourage you to apply even if you do not see your exact position listed above.
Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA FOCUS operations.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
September 10, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $35,750.00 - $64,625.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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