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Tsa Help Desk Jobs (NOW HIRING)

Salvation Army

Case Manager - The Way Out Center

Spokane, WA · On-site

$20.25 - $26/hr

This positions responsibilities occur in multiple potential settings: front desk coverage at The ... The Case Manager also provides support to individuals residing at The Way Out Center to help ...

The Salvation Army ARC Canoga Park

$18.42/hr

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men ... Provide routine supervision of residence desk, canteen, laundry, and janitorial staff including ...

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How much do tsa help desk jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for tsa help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Tsa Help Desk vs Tsa Customer Service Representative?

AspectTsa Help DeskTsa Customer Service Representative
Required CredentialsBasic IT knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentOffice or call center, technical support settingAirport terminals, public-facing roles
Employer & Industry UsageTransportation Security Administration, government agencyTransportation Security Administration, government agency
Common Search & Comparison IntentTechnical support, help desk rolesCustomer service, passenger assistance

The Tsa Help Desk primarily focuses on providing technical support and troubleshooting for security systems and IT-related issues within the TSA. In contrast, the Tsa Customer Service Representative interacts directly with travelers, assisting with inquiries and passenger needs. While both roles serve the TSA and require strong communication skills, the Tsa Help Desk emphasizes technical knowledge, whereas the Tsa Customer Service Representative centers on customer interaction.

What are the key skills and qualifications needed to thrive as a TSA Help Desk professional, and why are they important?

To thrive as a TSA Help Desk professional, you need strong problem-solving abilities, knowledge of IT support practices, and typically an associate degree or relevant technical certification. Familiarity with ticketing systems, remote troubleshooting tools, and standard operating procedures for federal agencies is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues under pressure. These skills ensure smooth technical operations, timely support, and compliance with security protocols in a critical government environment.

What are TSA Help Desk jobs?

TSA Help Desk jobs involve providing technical support and customer service to both TSA employees and travelers. Professionals in these roles assist with computer hardware, software issues, security systems, and general IT troubleshooting. They may also help resolve inquiries about TSA policies, procedures, and travel guidelines. Strong communication and problem-solving skills are essential, as help desk staff are often the first point of contact for resolving technical or informational issues related to TSA operations.

What are the most common challenges faced by TSA Help Desk staff, and how can applicants prepare to address them?

TSA Help Desk staff often encounter high call volumes and must address a wide range of technical and procedural inquiries from both internal employees and the public. One common challenge is managing stressful situations while maintaining professionalism and providing clear, accurate information. Applicants can prepare by developing strong communication skills, learning the basics of TSA policies, and practicing problem-solving in fast-paced environments. Familiarity with ticketing systems and customer service best practices is also advantageous.
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What cities are hiring for Tsa Help Desk jobs? Cities with the most Tsa Help Desk job openings:
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Tsa Help Desk jobs near you
Infographic showing various Tsa Help Desk job openings in the United States as of May 2026, with employment types broken down into 53% Full Time, 2% Part Time, 43% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Member Services Representative

Member Services Representative

Salvation Army

Dayton, OH

Other

Posted 6 days ago

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

472nd of 679 rated non-profit organizations

Job description

Overview
DEPARTMENT: Worship & Arts
REPORTS TO: MSR Manager
SUPERVISES: N/A
STATUS: Non-Exempt
SCHEDULE: Part-Time up to 20-29 hours a week. Various shifts to cover
Monday - Friday 6 AM to 8 PM & one Saturday a month - 8 AM to 2 PM
FUNCTION: This person serves as the "first contact" to the people that come to TSA Kroc Center. They are the pivot point for the transfer of information. They represent The Salvation Army to the general public that calls on the phone or walks in the door. Their character and attitude must always promote the principles in keeping with the Mission of The Salvation Army.
Responsibilities
DUTIES:
Overview:
  • Be cheerful, helpful, and patient
  • Remain knowledgeable and up to date on Dayton Kroc programs, activities, events, and related policies and procedures
  • Appropriately represent the Salvation Army to anyone who calls or to those that come to our campus
  • Perform daily tasks as described below
  • Flexible and available to help with various campus wide events/activities
  • Take direction from Salvation Army Officers as well as direct supervisors
  • Follow directions, procedures, and policies and be able to kindly share those with patrons
Daily Tasks:
  • Greet all members and guests as they enter the W&A building, give direction as required
  • Request that all guests sign in and follow proper procedure
  • Complete all financial transactions for items sold at the MSR Desk. This includes memberships, program fees and some concession/snack items
  • Be proficient in explaining types of memberships offered, including guest passes. Ask specific questions to ensure you offer the correct plan while explaining the terms of each membership
  • Answer all incoming calls, (goal is to answer within 4 rings) and direct calls to the appropriate person/department
  • Ensure appropriate supply of all forms, brochures, and program specific flyers. Alert supervisor when more items are needed
  • Ensure all data for members' contact information is entered promptly and correctly. Scan all membership paperwork and attach to appropriate tab in the current membership system
  • Perform general research on membership related questions using the current membership system
  • Help check-in participants for all programs or classes and facilitate needed updates to members/guests' accounts
  • All other duties as deemed necessary and appropriate by the MSR Manager or Business Administrator
Qualifications
MINIMUM QUALIFICATIONS:
  • A person of good character
  • Able to follow directions
  • Willing to work a variety of schedules as needed
  • Must be able to read, write, and communicate clearly in English
  • Must have good communication skills over the phone and in person
  • Must be able to work well in a team setting
  • Must have cashiering experience and be able to properly count money
  • Must have computer skills and be able to learn/understand more complicated systems

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army's Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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