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Tsa Help Desk Jobs (NOW HIRING)

Aero

Concierge & Reservations Systems Specialist

OR · Remote

$25 - $27/hr

... TSA security requirements. REQUIREMENTS * Minimum 1-2 years of hands-on experience in a Global ... Prior experience in a "Help Desk" capacity within a travel agency or airline environment is ...

Aero

Concierge & Reservations Systems Specialist

$25 - $27/hr

... and TSA security requirements. > REQUIREMENTS * Minimum 1-2 years of hands-on experience in a ... Prior experience in a "Help Desk" capacity within a travel agency or airline environment is ...

Aero

OR · On-site

$25 - $27/hr

... TSA security requirements. REQUIREMENTS * Minimum 1-2 years of hands-on experience in a Global ... Prior experience in a "Help Desk" capacity within a travel agency or airline environment is ...

Allied Universal

Security Officer

Deer Park, TX · On-site

$15.50/hr

As a Security Officer Credential Desk Driver in Deer Park, TX , you will serve and safeguard ... A TSA issued TWIC is required. * Access control and badge experience is preferred. * Customer ...

Allied Universal

Security Officer

Deer Park, TX · On-site

$15.50/hr

As a Security Officer Credential Desk Driver in Deer Park, TX , you will serve and safeguard ... A TSA issued TWIC is required. * Access control and badge experience is preferred. * Customer ...

Allied Universal

Security Officer

Deer Park, TX · On-site

$15.50/hr

As a Security Officer Credential Desk Driver in Deer Park, TX , you will serve and safeguard ... A TSA issued TWIC is required. * Access control and badge experience is preferred. * Customer ...

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Tsa Help Desk information

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$12

$23

$33

How much do tsa help desk jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for tsa help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Tsa Help Desk vs Tsa Customer Service Representative?

AspectTsa Help DeskTsa Customer Service Representative
Required CredentialsBasic IT knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentOffice or call center, technical support settingAirport terminals, public-facing roles
Employer & Industry UsageTransportation Security Administration, government agencyTransportation Security Administration, government agency
Common Search & Comparison IntentTechnical support, help desk rolesCustomer service, passenger assistance

The Tsa Help Desk primarily focuses on providing technical support and troubleshooting for security systems and IT-related issues within the TSA. In contrast, the Tsa Customer Service Representative interacts directly with travelers, assisting with inquiries and passenger needs. While both roles serve the TSA and require strong communication skills, the Tsa Help Desk emphasizes technical knowledge, whereas the Tsa Customer Service Representative centers on customer interaction.

What are the key skills and qualifications needed to thrive as a TSA Help Desk professional, and why are they important?

To thrive as a TSA Help Desk professional, you need strong problem-solving abilities, knowledge of IT support practices, and typically an associate degree or relevant technical certification. Familiarity with ticketing systems, remote troubleshooting tools, and standard operating procedures for federal agencies is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues under pressure. These skills ensure smooth technical operations, timely support, and compliance with security protocols in a critical government environment.

What are TSA Help Desk jobs?

TSA Help Desk jobs involve providing technical support and customer service to both TSA employees and travelers. Professionals in these roles assist with computer hardware, software issues, security systems, and general IT troubleshooting. They may also help resolve inquiries about TSA policies, procedures, and travel guidelines. Strong communication and problem-solving skills are essential, as help desk staff are often the first point of contact for resolving technical or informational issues related to TSA operations.

What are the most common challenges faced by TSA Help Desk staff, and how can applicants prepare to address them?

TSA Help Desk staff often encounter high call volumes and must address a wide range of technical and procedural inquiries from both internal employees and the public. One common challenge is managing stressful situations while maintaining professionalism and providing clear, accurate information. Applicants can prepare by developing strong communication skills, learning the basics of TSA policies, and practicing problem-solving in fast-paced environments. Familiarity with ticketing systems and customer service best practices is also advantageous.
More about Tsa Help Desk jobs
What cities are hiring for Tsa Help Desk jobs? Cities with the most Tsa Help Desk job openings:
What states have the most Tsa Help Desk jobs? States with the most job openings for Tsa Help Desk jobs include:
What job categories do people searching Tsa Help Desk jobs look for? The top searched job categories for Tsa Help Desk jobs are:
Tsa Help Desk jobs near you
Infographic showing various Tsa Help Desk job openings in the United States as of May 2026, with employment types broken down into 53% Full Time, 2% Part Time, 43% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Service Technician - Airport Automated Cargo Handling System

Lodige USA Inc.

Manhattan, NY

$25 - $40/hr

Full-time

Medical, Dental, PTO

Posted 26 days ago

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Job Summary
Ldige is a supplier of material handling systems. We are seeking a Service Technician for our Automated Cargo Handling System at JFK Airport. The job role will include mechanical and electrical operation and maintenance. The system support is 16 hours a day, 7 days a week so evening and weekend work will form part of the shift roster. Responsibilities will mainly be located at JFK Airport, but there may be required travel to additional work sites in the US.
Responsibilities
  • Working on shift to perform scheduled preventative maintenance including cleaning, lubricating parts, inspecting components (sensors, motors, drive belts etc.) repair or replacement of parts where applicable etc.
  • Respond to breakdowns as they occur, performing reactive maintenance and resolving system faults in a timely manner.
  • Understand the system operation and troubleshoot issues for the customers Operations Team efficiently.
  • Complete work order forms and write reports on fault resolution.
  • Correspond with companys 24/7 Help Desk based in Germany (in English language).
  • Some heavy lifting and heavy-duty tasks such as large motor replacement.
  • In addition, may be required to support installation of new projects, or to
    perform maintenance on material handling systems in other parts of the US from time to time

Safety
  • Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
    • Completing all the required and assigned HSE training to a satisfactory level.
    • Participating in all HSE related activities as required, including incident investigations, interviews, auditing and assessment etc.
    • Reporting any conditions which you feel could result in an accident or injury and/or stopping work if required.

Mandatory Requirements
  • Engineering background with minimum 4 years experience in the maintenance of industrial / mechanical systems.
  • Experience with electrical systems.
  • Astute problem solver with ability to work independently.
  • Good command of English language and clear communicator, both verbal and written.
  • Able to work effectively under pressure.
  • Technical expertise related to automation and industrial systems.

Additional Requirements
  • Technical expertise related to automation and industrial systems
  • Approval thorough JFK Credentialing Office for an SIDA Badge with CBP Seal Clearance to access the worksite location. This requires:
    • Customs and Border Protection background check
    • Criminal History Record Check
    • TSA Security Threat Assessment