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Dod Help Desk Analyst Jobs (NOW HIRING)

Help Desk Analyst

Chicago, IL ยท On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Help Desk Analyst

Little Rock, AR ยท On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Help Desk Analyst

Quantico, VA ยท On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Help Desk Analyst

Raleigh, NC ยท On-site

$20 - $27.25/hr

NC-808877 Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC experience Location: Raleigh, NC (NCDHHS-NCFAST) Duration: 12 Months ...

Help Desk Analyst

Chicago, IL ยท On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Help Desk Analyst

Pittsburgh, PA ยท On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Help Desk Analyst

Pittsburgh, PA ยท On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Help Desk Analyst

Danville, VA ยท On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...

Help Desk Analyst

Chicago, IL ยท On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Help Desk Analyst

Orlando, FL

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Help Desk Analyst

Stafford, VA ยท On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Help Desk Analyst

Dallas, TX ยท On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Help Desk Analyst

Princeton, NJ ยท On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Help Desk Analyst

Danville, VA ยท On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Help Desk Analyst

Philadelphia, PA ยท On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Help Desk Analyst

Philadelphia, PA ยท On-site

$20.75 - $28.25/hr

Help Desk Analyst Minimum skills and experience: โ€ข Minimum 2 years of experience working in a single point of contact help desk โ€ข Experience using Jira Service Management Helpdesk application โ€ข ...

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Dod Help Desk Analyst information

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How much do dod help desk analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for dod help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For Dod Help Desk Analyst jobs, the most frequently searched job titles are:

Help Desk Analyst

Quantico, VA โ€ข On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!