Transportation Routing Coordinator Jobs (NOW HIRING)

Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k) 
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary 

The Transportation Coordinator is responsible for coordinating and dispatching transportation routes. This includes both in-house and outside appointments. Transportation Coordinator’s will also be responsible for participating in Inter Disciplinary Team (IDT) and Care Planning meetings. 

Essential Job Functions  

Duties include, but not limited to:

• Participate as a member of the Inter Disciplinary Team and Care Planning meetings, and report changes in participants’ baseline status to appropriate staff.
• Collaborate with applicable departments to coordinate transportation for all participants scheduled clinic and outside provider appointments, day center and outings.
• Involved in the implementation of Quality Improvement activities.
• Develop and maintain transportation routes manually and with transportation software.
• Dispatch and communicate new routes to drivers with their participant routes.
• Prepare transportation metrics and driver performance and safety reporting for Management, as needed.
• Prepare monthly transportation ride count reporting.
• Work with Transportation Assistant(s) and Drivers to ensure vehicle maintenance and repairs.
• Work with other departments to coordinate additional routes, meal delivery, DME and/or care packages.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned. 
• May be asked to drive a company vehicle and complete routes to provide support for the department.
• Understands and navigates the Electronic Health Records system.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May require use of personal vehicle.

Knowledge, Skills, and Abilities

• Knowledge of the area in which Innovative Integrated Health is located.
• Ability to cope with mental and emotional stress related to the position.   
• Function independently, have flexibility, and personal integrity. 
• Must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with co-workers and department heads. 
• Effective written and oral communication skills.  

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday is required.
• Ability to lift up to 50 pounds occasionally, up to 25 pounds frequently, and 15 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally and in writing with an excellent comprehension of the English language is required.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. 

Experience

• Minimum of one (1) year of documented experience in working with a frail or elderly population.
• Working in other medical transport preferred.
   

Education and Certification 

• High school graduate or equivalent preferred. 
• Must have a valid California Driver’s License.  
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.